Truly outstanding and professional, devoted, and conscientious auto mechanics team, and they will…read moreinvest much time and effort to address any mechanical issues related to your vehicle with very efficient and prompt service. The two female cashiers at the automotive desk are egregiously incompetent and outspokenly rude. They have absolutely no communication skills, and are very insulting and condescending toward their Walmart customers. Customers have been encountering countless, serious errors regarding payment procedures and appointment scheduling due to the terrible neglect that both of those cashiers demonstrate. The one female cashier employee has been displaying an openly and notoriously hostile attitude. I have witnessed this myself repeatedly while standing in line to be served.

I'm from out of town and had a problem with a cracked rim on Good Friday. They went above and…read morebeyond and got it fixed and back to me the next day.

Called the location in Morehead today about getting a tire took of a rim and mounted onto another…read morerim they told me the price and to come on down. My wife gets down there and they tell her they cant do it tomorrow and lied and said they told me that on the phone. When I try to call back and talk to them they just hung the phone up on me. Horrible customer service.

Written on my husband's behalf…read more If I could leave a zero I absolutely would. I traded in my car for a truck at the end of August 2024 and it is now the end of October and they still have yet to get my truck registered. And get this, they've already sold the vehicle I traded in! They kept my license plate upon trade and after me calling over a month later asking about it they told me it was all taken care of and to come get my plate (mind you I live an hour from the dealership). A month later I get a collections notice on the car I traded in saying I was late on my payment. WHAT?! Tim Short was supposed to send in the payoff and didn't! I called and told them and they said they'd take care of it. I waited a week and called my bank and nothing had been sent. I called the dealership and threatened legal action and lo and behold it somehow got paid that day! Since I picked up my plate I thought everything was fine until last week. I work 9 hours from home and I was surprised when I walked out to my truck one day last week to find a TOW NOTICE on my window for an UNREGISTERED VEHICLE! My truck is STILL not registered in my name! My plate is still registered to my original vehicle I traded in which is now owned by someone else. The lady I spoke with at the dealership said that they don't keep tags? Then why did our sales rep keep it? We were also told (when we called after the first month) that whoever was in charge of handling registration left my paperwork on her desk and went on vacation. Then I'm told that my Certificate of Origin they had requested from wherever was destroyed when they received it and they don't know how or why. They also couldn't tell me why they don't have a new one. I nearly got a ticket and my brand new truck towed because they've had 2 months to do their jobs and haven't done it. I'm almost 40 and never had a ticket! The lady I spoke with said there are only two of them in the office doing all that paperwork. All I know to tell Tim Short is that they'd better hire a few more people to help in that department because I've been told I'm not the only one that's had this problem. It's all so very unprofessional. I will never do business with Tim Short again and will discourage others as well.

When having your work done at Tim Short CDJR, do not trust any warranty promises or quality of…read morework. I had an axle fixed there and it failed within 500 miles. I asked about the warranty since I had to have it fixed by another facility. I sent pictures, I called and asked. Finally I needed my jeep so had a different shop fix it. After I got it fixed, 6months later and trying to work with the parts department, service department, and customer service department, I was told they would not honor the warranty.