I received excellent help when my battery was dead and needed replacement. The young man at the store was very helpful.

Negative customer service and from non other than the store manager, Alex. It seems was to go to lunch and several customers came in and he was unable. Alex became upset and when I approached him to help come to my car to see my front light, he said he was not a mechanic. I asked him to just take a look at it but he refused, almost callously of my cry for help. I have been going to this store for several years and am very disappointed. I will have to change stores which is an inconvenience but needed until they change the manager. If your in the area make sure your not around during lunch time because your gonna find a HANGRY Alex with no consideration for customers. read more

Awesome service. The Assistant manager very professional and kind. Better to buy a batteries here than in Firestone for example.

Came into the store because i needed my battery checked. Monica greeted me as soon as i walked in. She not only tested but replaced my battery. Great service!! read more

Great Customer Service! I needed a car battery, called ahead and a gentleman named Luis took the time to help. He put me on hold and confirmed he had the battery I needed. He put it aside, when I got to the store it was very quick. He also took the time and gave me different options for my battery. He later installed it quickly and i was off. My 2nd trip, I've been looking for wipers for my car and Luis helped again , and installed my wipers for me with washer fluid. I've almost always come to this Auto Zone and everyone has always been nice and helpful :). read more

After coming back from Key West last Sunday night, I had to move my car at my boyfriend's place. Unfortunately it was midnight and it didn't start. There wasn't much I could do until the next day. The next day was the 4th of July. Thank goodness that this was open. Somehow, almost miraculously, my car started the next day. I was beyond paranoid and went to Auto Zone with my boyfriend. We were immediately attended by Alessandro who was quite nice and was able to let me know that it was the battery malfunctioning. Unfortunately, this is not a place to find mechanics, so off I went. Still, I appreciated the help. I think the only genuine complaint I have about this place is that it felt like a sauna inside; what the heck happened to the air conditioner? read more

We have always been impressed with this AutoZone. Our technician today, Luis Nunez, took awesome care of us while replacing our trailblazer's battery. One of the main reasons we keep coming back to AutoZone is the excellent service at this location! read more

Great group of guys working here they are attentive and willing to help you st every turn .

We had a mechanic by the name of Juan assist us and he was great. He was very informative and helped us get a new battery in about 10 minutes. read more

The man who helped me was nice but gave me the wrong size wipers (28 in & 14 in). These wipers, when installed, ended up touching together. I went to a different Auto Zone closer to my house (167th ave and 88th street) and they gave me the right size (24 in & 16 in). The customer service was good but more attention to detail could've saved me a headache and a trip to another store. read more

Went in today to have my battery replaced. Was forwarded to a young pregnant girl with cornrows (Adriana, Adjanna...something along those lines), who briefly summarized the different battery costs. Could barely understand her...her English was mostly broken. She then started inputting my name into the system for the warranty without my consent. I politely asked her to slow down because I had some questions regarding the different types of batteries, the best ones for your buck, etc., and she suddenly proceeded to start yelling. I know it sounds unbelievable, but I've never seen anything like it - almost like another entity took over her. When I calmy asked her what was wrong, and reminded her that I simply wanted to know about the pricing, she literally shouted, "I can't help you!!! Ask this next gentleman to help you!!!" and stormed off to the back. She totally abandoned the computer and left the warranty information halfway completed right there on the screen. I've never seen an employee snap like a loose canon. Luckily, another gentleman witnessed the entire encounter and said, "I'll help you, miss." However, my mind couldn't shake what happened. I finally decided to ask her later, "Miss, what exactly is going on? Did I do something wrong by asking you about the battery? Are you okay?" Like, I seriously wanted to know. She then mumbled something and waved it off. I finally came to this wonderful conclusion: You know what, Autozone? Someone in PR or customer service needs to synthesize the number of complaints for this particular location and take action. Your employees are rude, and there are a whole lot of "auto" stores out there who guide themselves by humility and a general need to serve the public with well-trained customer service. Word to prospective customers: Save yourself the trouble and stay away.... read more

Clean auto parts and supply store. The staff is helpful and knowledgeable. They speak Spanish. They take all credit cards.

I am very upset with the customer service that I received just a few minutes ago. I arrived and there was a young man I believe his name was Alejandro and he was very polite and helpful I had to leave my car there because I had the battery charging and go to work although he was very helpful it does not make up for what happened when I went to pick it up. I arrived at about 9:25 pm and walked in and told the gentleman that was there that I was the owner of the genesis coupe and he replied "so?" And then He said "it's really nice" (making fun of me for walking in and saying that that was my car) then I asked If my battery was charged and he replied "I don't know" so then I said if he could check and he said follow me and took me to the back telling me to "hurry up" as he walked. When we got to the back he said "which one is yours?" And I pointed it out and he said "ok take it" he didn't bring it out to me he made me go to the back and grab it. He didn't even offer to help me put it back in (I had no tools) he didn't even offer me some tools. I had to hand tight everything and start the car I was so upset and the screws that blot my battery down so it won't move around while driving were gone. I was so upset I was not helped at all I was humiliated and made fun of. One of my worst customer service experiences. read more

Unbelievable - I called the store and asked very politely (in English because that is the language I speak) what time the store closed. The employee hung up on me. I called back and the same person answered the phone and I told him that he just hung up on me and I was simply trying to find out what time they closed. He asked, "what do you mean?" and then said rudely 10:00 and hung up. Not the best customer service to say the least when your car won't start late at night and you are in a bind to get a part. read more