During daytime of the workweek, this store is usually fully staffed, and thus the service is pretty…read moregood. I appreciated the courtesy and professionalism of the current crew of employees here. The parking lot usually has a lot of trash in it, which makes the place look bad. When I last visited, the glass in the front door had been broken out and replaced with plywood. It seems to be a typically Memphis problem.

Went in to get battery check and rep was very helpful and did recommend the appropriate battery for…read morereplacement

Staff is always friendly and helpful. I came in for a battery check and after finding out I had a…read morebad battery I purchased one and it was installed free and within 10 minutes I was back on the road. Sharronda the manager is always smiling also.

Definitely worth the drive around town-- NOT! I wasted the better part of the afternoon (not to…read moremention the fleeting daylight) thanks to this local chain. I was redirected to four different stores in search of one part that every store claimed to have in stock. Upon arrival to each store, the gasket I needed was not in stock. After driving around town for half the afternoon, I located the part I needed and finished a five hour job that should have taken three hours, maximum. Overall, my service was disorganized and unhelpful. I knew exactly what I needed and could hardly find it before the end of the day. I spent more money on gas than the actual part that I needed, mostly due to basic incompetence and poor stocking records. I'll be taking my patronage elsewhere next time. Thanks for the extended ride guarantee, AutoZone.

NAPA has always been my go to for OEM (original equipment manufacturer) parts. Well, I bought a…read morecabin filter for one of my older vehicles, and it was anything but OEM. The people in this shop are quite helpful, and I like doing business here. Be sure to lock you vehicle, as the neighborhood is nowhere near as safe as it was back in the 1980-s.

The store and parking lot seemed clean. I didn't need to look down any aisles to shop, but it all…read moreseemed tidy from the front desk. The clerk, Tyrone, was very friendly and personable. He brought me three sizes of zip ties from the back so I could compare the widths, tried to locate the parts I needed at other locations, offered to order them and made polite chit-chat while I checked out. Service with a smile!

I had a kill switch installed on my truck and it worked great! The price was more than fair. Same…read moreday service.

I've used Southern Automotive for 25+ years. They are very competitive, very professional, and…read morealways get it right the 1st time! Whether it's my personal car or truck, or one of our Corporate fleet trucks, Chris @ Southern Automotive always gets the first call. He'll always have it ready at the time that he promises.

Everything about this purchase was awesome. Not only was the price competitive with any internet…read moreseller but the delivery was same day and free. At this price, it made so sense to strip and dent repair a hood that was in rather poor shape. And the part is CAPA certified so I know the fit will be perfect. Although I have had issues with availability from them, what they have is always reasonably priced and delivered quickly.

Warranty replace battery 3 times!! Charged battery for free…read moreand carried it back to the car for me.

If my regular auto parts stores (i.e. various O'Reilly locations) don't have what I need, I'll…read morepatronize this store only in a pinch. The employees here are generally amiable and can actually be helpful. Sometimes, but not reliably, they have the correct equipment to perform their advertised "free testing". The lines at the cash registers can get pretty long if the store is understaffed, though. However, I'll only purchase fluids and similar supplies, but never any actual vehicle parts. (For instance, Costco sells very economically-competitive windshield wiper blades). Hard experience has shown me that AutoZone sells quite inferior car parts that will have to be replaced far sooner than is reasonably expected.

The manager of this store was a bit grumpy, but I was able to eventually find what I needed,…read moredespite his poor directions and demeanor.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

AutoZone Park Avenue, Memphis was helpful and thorough, even while very busy on this Saturday…read moreevening. We purchased a new battery and Parts Manager Curtis took care of us with a smile. He removed the old/faulty battery and installed the new quickly all the while greeting other customers as they entered the store. The battery was competitively priced including the warrantee. Well done AutoZone and especially Curtis Green and thanks for taking care of us.

Hours say 7:30-. Arrived at 7:30, doors were locked. Opening manager sauntered in at 7:40, says…read more"5 more minutes." At 7:50 tried the door again, still locked. Gave up.

I really tried to hold off on writing a bad review, but the hits just keep on coming…read more I bought my Escalade about a month ago, and during the purchase, I negotiated to have my windows tinted. I was told it would be done that day, but after waiting five hours, I was informed the tint guy wasn't there -- an entire day wasted. Since then, the problems have only continued: Main Issues: * Promised window tinting not completed as agreed during purchase * No second key fob provided and no follow-up despite multiple reminders * Recall service handled poorly -- vehicle kept overnight with no update or returned calls * Hung up on when calling to check service status; no call back afterward * No follow-through or accountability from staff * Lack of professionalism and customer service across the board * Staff act as if you're bothering them when asking about your own vehicle To be fair, my service advisor, Will, and a few others seem genuinely overworked -- because the rest of the staff is trash. I wouldn't even trust most of them to watch my houseplants. It's a shame that Will has to carry the weight of people who clearly don't care or don't understand what customer service and focus look like. I love the Cadillac brand, but I hate this dealership. Unfortunately, they're the only one in Memphis -- if I had another option, I'd never come here again. If negative stars were possible, they'd earn them.

I had an appointment for an alignment at 7am. alignments normally take an hour or so. I sat there…read morefor over 4hours only to receive my car back in worse shape than when I purchased it. I actually watched my car sit for over two hours while the advisor kept assuring me that they were working on the left side of the car as it was not aligned. my steering wheel was crooked to the right. When I left my steering wheel was crooked on the opposite side. I spoke with the mechanic and he actually said there is nothing they can do. It has to remain that way. I did notice that my car was oiled with some greasy substance around the tires and under the bottom of the car for some reason. I took my car to PepBoys and they fixed EVERYTHING. I took pictures of my car and it appears Cadillac of Memphis did damage by ripping off coverings and it looks like they tried to purposely damage my car so I could have an accident! I would not suggest anyone going there for service since they are truly not honest.