I ordered about $500 worth of brake pads, rotors, spark plugs, an oil filter, and some other consumables for next day delivery through the app. I received an email the next day that my order was cancelled. For some reason, I was charged only for one of the items (front pads) and all the other items were canceled. I called customer service and both the original rep and then his supervisor were telling me it was my bank's fault. My bank said it couldn't be their fault since AutoZone successfully charged me for the one item they singled out on my order and that AutoZone would've had to split the transaction that way (one transaction for the one item, and another transaction for the remaining items that was cancelled on their end). I asked the supervisor if I could just reorder the remaining items through him over the phone and just pickup the parts at a local AutoZone store since the cancelled items wouldn't get to me in time if they were shipped as originally intended. So the supervisor made a cart of my remaining items and had it set to pickup from a local AutoZone and it was going to be over $100 more than what it should've been. The supervisor told me it was because the cheaper price I was expecting was for coupons/deals for online delivery orders only (as my original order was). So I asked him if he could just charge me the original price I was going to pay since I'm being inconvenienced by not receiving the parts when they were supposed to be delivered. He told me he could not do that. So either AutoZone supervisors are not given the authority to make custom transactions which would be a terrible business policy of AutoZone's (because what's the point of the supervisor then if they have no authority other than babysitting subordinates) or the supervisor just didn't want to work with me and make things right. After all, all the rep and supervisor did was redirect blame at my bank rather than take responsibility and genuinely apologize. So ultimately, my time was wasted trying to order from AutoZone and I've learned to either use Walmart, Advance Auto, RockAuto, and Amazon instead since I've never had a single issue like this from any of them and for orders much more expensive even and through the same bank (for which I ended up ordering all $500 worth of equivalent parts that were on this order from Advance Auto instead, and for in-store pickup, for only $6 more than what this order was from AutoZone for delivery only, and there were no bank issues and everything went smoothly through them). I'm going to speculate that the reason my original order was split into two transactions for one item I was charged for and the remaining items that were cancelled (for which two duplicate pending transactions are showing on my bank account for those remaining cancelled items of $436 which better go away because I'll be even more upset if I have to call my bank to cancel them) was since some or all of those items weren't really in-stock for next day delivery and rather than owning up to it an apologizing, they just cancelled the transaction and blamed my bank. Very shady business practices. They are now blocklisted by me. Not worth dumping time and money into them when I may spend slightly more money for a smooth and pleasurable buying experience elsewhere. read more
