I called Autozone to purchase a cable repair kit for my Ford Econoline. On their website there were two options for the cable repair kit, one was $10.99 and the other was $11.99. I called Autozone and spoke with a representative who suggested I buy the more expensive one because it had a picture of the product on the website and the cheaper one didn't. The representative said " you know that you are getting the right product since there is a picture of it". (I later found out that he was wrong and I was going to buy the wrong product) I was told the cable repair kit had to be ordered and would be there the following afternoon and I would get a call once it came in. The following day I never received a call that the cable repair kit came in. I ended up calling Autozone that evening and they had my cable repair kit, but never notified me that it arrived. After I went up to Autozone and picked up the product, I went home to repair the door. I opened the cable repair kit and found out that only three of the four aluminum repair pieces would work for my econoline, the other piece in the package was for a ford f series truck. I called the manufacturer of the product the following morning and they told me that the product I bought was an assortment of cable repair ends, not one's just designed for econolines. The issue is that each door on the econoline needs 4 repair ends to fix the door and having only 3 is pointless because it won't fix the door. So I was told by Autozone to purchase the more expsneive repair kit because they were sure it was going to work, but in reality it wasn't going to work at all. I called Autozone and the representative said they would order me another box with the cable repair ends. I told the representative that I was not going to buy an entire new box, I was told that I was going to be getting four cable repair ends in the package that i bought. The representative worked with me and said they would order another package and I could just take one of the cable repairs ends I needed. The following day I went up to Autozone, in order to get my final cable repair end to finish fixing my door. I went in and explained to the representative what had happened and that I should have a new package waiting for me to exchange one piece. The representative just stared at me and said nothing...so I proceeded to tell him the part number. I'm not sure why the guy just stared at me speechless...it was very strange. As the representative was typing something into the computer, another autozone employee in a gray shirt who had black hair and glasses walked over to me and opened up the box that had my package. Still no one has said a word to me at this point. The guy in the grey shirt handed me the package and said nothing. I opened it up and took out the piece I needed and then gave them the piece that didn't work. I told the two representatives that they should let people know that only 3 of the 4 pieces in the package work for a Ford Econoline and that they will receive one pieces that doesn't work. Still both representatives stood there saying nothing and just stared at me. I don't think I have ever had such awful customer service from people working at a store...the guys literally never said a word to me. Yes, Autozone provided me the proper piece in the end, but it was not before they tried to get me to purchase another package and then stood there silently when I came back to the store to exchange the wrong pieces for the proper one. If you are looking for an automotive store with good customer service, go to O'Reilly's instead. AVOID this store. read more