Great staff and the parts I purchased worked out great. I would refer them to anyone!!read more

I spent $375 for an A000 condition bumper, but when I received it, it was split right in the…read moremiddle of the grill. The owner claimed that there was no "significant" damage and only offered a refund if I returned it, fully knowing that the shipping costs $150.00. This is a totally unethical organization. Beware of purchasing anything from them!

Stopped in because it was handy and I've been needing wipers. A bit expensive for those, though…read morethey only carry decent ones. Easy to find with their QR code. Service was super friendly and helpful, to me and other customers I noticed. Handy small parking lot in front, bigger one in back. Decent selection and prices overall.

The Parsons. Ave store is really nice the employees are very helpful…read moreand go out of their way to make sure you get the correct part . I always go here first when I need parts and its very close to my house. There is another place across the street ,not mentioning names but they cant compare to O'Reillys . usually i come in and someone right away want to assist even when the store is packed they still do their best .For me as I said i'll try here first as i like dealing with this store Tahnks for your time .

A man named Johnny working the front, helped us with a battery issue that he handled like a pro…read more Even with an old car, rusted pieces he knew exactly what to do and had my car running again great within 25 minutes. Need more people like Johnny!

We're always able to get quick, reliable service here when we need it. Last time we were in,…read moreDerrell helped us with everything we needed. Unlike at some other auto places, I never feel uncomfortable here as a woman. When we need tools, their loaner program is always very convenient and easy to use.

Purchased a "New" Camper Shell for our vehicle. In no step…read moreof the process we were alerted that this camper shell was installed and used by another person for approx 7 months and then returned to Funtrail Vehicle Accessories. When we found out about the discrepancies called in and a very rude and condescending mannered representative named Eric stated "The Camper Shell is New to you, so it's New" We brought this up to the owner of Funtrail Vehicle Accessories and he admitted that it was used. This Camper Shell indeed is not new, it is Used and in "Good" Condition, Not "Excellent" or "Like New/Certified Refurbished/Fixed" There was half witted fixes, poorly repaired chips in the paint, the back door does not close properly what so ever and minimal water proofing. The owner offered to fix the problems free of charge and try and get us the manufacturer warranty in our name. Which is a fix if the issues this could have been avoided if they were completely transparent with their business practices and made it fully aware that we were purchasing a used camper shell. We brought it in for the repairs 1/5/2022 and the door still doesn't shut properly. Funtrail Vehicle Accessories did add silicone sealer go further water proof it. So that's a plus The door doesn't close properly still even though it closes "9 out of 10 times" as stated by the installing technician. The paint chips are still unsightly and paint has not been offered to be fixed/repaired, as well as no manufacturer warranty because the item is used, however we were referred to go on the website and register ourselves. So we will try and do that if it lets us After writing a review on Google, Yelp and Facebook 1/5/2022 We were asked to reach out again and after discussing we are receiving a NEW Camper Shell in 3 months to replace the one we purchased. Will update review once camper shell comes. Thank you for working with us to fix this

I have had two specialty items added to my campervans by them, and they were both handled perfectly…read moreand professionally. Nice group of people.

I went to get my battery tested and when I went in the store and man told me he couldn't check the…read morebattery because it was inside my car. To be honest I thought that was very odd that Napa could not do that. It seems like the person was just being lazy and didn't want to serve me. Either way if it's a service or not I think they should offer it regardless because it's not that hard to walk outside and check it for a customer.

My new favorite auto parts store. I bought a MAS from autozone (garbage) and truck still running…read morerough and dying at lights lost power on freeway. called my mechanic, he said your better off buying OEM parts when it comes to electrical components. Unless i wanted to spend $291 at the dealer i called napa, they had the part in stock and it was the OEM part (delphi ) for $139 same as the dealer. well i installed it and noticed a huge difference they way my truck was running. came to a stable idle at stop light, so im hoping tht fixed it ( fingers crossed) the reason why i really like this store is they answered my questions and if he couldn't he got another coworker tht was supper knowledgeable and helped me trouble shoot the potential problem why my light was on and what brands to stay away from... if u r looking for a great place to get parts... u should at least check them out at least once

Larry and Mike were both helpful and patient before and after the purchase and installation of a…read morebrake controller. Nice people and good service at a reasonable price. Thanks!

Awesome place, with a great team of guys who have great customer service, and know what they are…read moredoing.

I am deaf and I first went to autozone. The workers seemed bothered by the very few customers…read morethere. I wrote down what I needed and the young girl went off to get the part. Not even a smile. I got home and realized she gave me the wrong part. So I went back and was told they didn't carry the part I needed. My g/f and I then stopped at Advanced Auto Parts just to see if they had what I needed. It was located at 316 West Broad street in Columbus. We were welcomed in and quickly asked if we needed help. The man who took care of is was Martin. Friendly as you can be. Took the time to explain to us that it might not be the part we needed. Then went above and beyond and went outside in the freezing temperatures to take a look for himself. He was right, we didn't need a fuse we needed not one but low beam head lights. He showed us four different options and explained each one. He not only sold us the correct part but he came out and installed them for us. We were so grateful and appreciative that my g/f gave him a hug. Trust me, I wanted to as well. Martin is a true professional and it's easy to see he loves what he does., helping customers. Because of him I joined the Advance Auto Parts reward and immediately started telling all our friends about Martin. Thank you for the wonderful service that you provided us today. It's such a welcome change to find people like Martin doing what they love. I'll always come back.

This Advance Auto Parts location is located in the far western reaches of the Hilltop area of…read moreColumbus. I've come here in the past for a variety of reasons, including purchasing a hard to find battery for one of my older vehicles. That battery was not available at the shop nearby me, but this location was able to help out. The staff have always been friendly when I visited here, and eager to help with auto supply part needs. It is clean and well organized, and when I've visited the shelves have always been fully stocked.

Knowledgeable technicians were very helpful, especially Jacob. Kept me informed of the progress…read more Office functionality might be better organized for clearer customer check in and out. Possibly swap parts department with service.