I recently had a disappointing experience that, to their credit, the general manager addressed…read morepromptly and professionally. The issue involved a repeatedly sounding seatbelt alarm that would not disable or "freeze," which made me frustrated and concerned about the vehicle's safety features. What happened and how it was handled: The general manager reached out and took my concerns seriously, moving the process forward and arranging a re-examination of the vehicle. Technicians could not pinpoint a exact root cause during the recheck. Their prevailing theory was that something might have been spilled in the backseat--potentially by one of my children--causing the malfunction. They confirmed they could not permanently turn off the seatbelt alarm, so we opted to use the seatbelt extender as a solution. What I appreciated I'm grateful that Tom Wood Toyota reached out for a second chance and worked with me to address the issue. Their willingness to re-test and re-evaluate shows a commitment to customer service and safety. What I would have valued more: Earlier transparency about the possibility that a spill could affect the seatbelt system. If this had been mentioned during the initial service call, it could have saved us time, grief, and their money. Clearer guidance upfront on potential causes and realistic timelines for resolution, so expectations are aligned from the start. Overall: I'm glad we found a workable path forward with the seatbelt extender, and I appreciate the GM's engagement. A bit more proactive communication at the outset would have prevented most of the back-and-forth, but I feel confident that Tom Wood Toyota is capable of handling customer concerns with care when given the opportunity.

I am extremely disappointed with my recent experience at Tom Wood Toyota in Whitestown, Indiana…read more On September 14, 2026, I brought my 2024 Toyota Crown Limited in for its 25,000-mile maintenance service. During the visit, my service advisor informed me that my tires needed to be replaced, even though the vehicle had only about 24,000 miles on it and the tires are covered by a 50,000-mile manufacturer warranty. When I questioned this recommendation, I was told that the dealership does not work with manufacturer tire warranties and that, based on the advisor's experience, tire warranties are rarely honored because tire wear depends on how a vehicle is driven. This explanation did not seem reasonable, so I contacted Michelin directly and opened a warranty case myself. Over the following week, I called the dealership on three separate occasions and left messages requesting assistance. None of my calls were returned. I also texted my service advisor, who told me he would contact Michelin on my behalf, but no action appeared to be taken. After receiving no meaningful assistance, I returned to the dealership in person on September 21. I explained that if they could not help me, I would take my vehicle elsewhere. Only then did the advisor contact Michelin while I was present. When I spoke directly with Michelin's warranty representative, I was told that my tires were completely fine, safe to drive, and had approximately 20,000 miles of usable life remaining. In other words, the recommendation to replace the tires was unnecessary. What frustrates me most is not only the inaccurate advice but also the lack of communication and customer service. I had to spend my own time researching the issue, opening a warranty case, making multiple phone calls, and returning to the dealership in person before anyone took action. Customers should be able to trust the recommendations they receive from a dealership service department. Unfortunately, this experience left me questioning both the accuracy of the advice I was given and the level of customer support provided. I expected much better from Tom Wood Toyota.

Awesome! Moved here from Chicago area and have been looking for a shop near Indy. I have owned many…read moreAudi, VW (gassers and TDI) and have done most of the servicing myself (with lots of help from others) Tried a handful of recommended places (from forums and friends) and I have found my guys. Was having the dreaded "ACC, braking guard unavailable" fault. Difficult to diagnose and even harder to find an actual fix. They refused to give up on the problem until they found and FIXED the broken camera and cable - I'm oversimplifying the actual defect. They communicated with me weekly on their findings and progress; explained in detail what they found and what they were going to do to solve the problem. I could not be more impressed with their tenacity, attention to detail and incredible knowledge of the vehicles they service. I HIGHLY RECOMMEND Autohaus Merkle They are the only shop I will entrust to service my vehicles. **Audi A8L TDI 3.0L (D4) Malone Stage 2 w/ delete

I had high hopes for the little German shop in the ghetto . But I should have listened to the…read morereviews . Before I brought my car here . Don't waste your time or money here . Very condescending and arrogant shop manager . Just don't do it .

Had my car in for a 60K service plus sports suspension install. Bob and his crew did the job right,…read moredid the job well, and most importantly charged much less than what the local BMW dealer would have charged for the same service. The car is driving like new, and I would totally recommend Import Specialists to anyone with a BMW whose free factory service has expired and looking for a solid alternative. The address on Yelp is wrong: it's 4373 W 96th Street and not 4211 W 96th St. They moved about 2 years ago.

Bob is unethical and hopefully not in this business any longer. He charged us over $1700 when he…read morequoted $1000 at the time I dropped off our Acura TL for the timing belt and water pump. Once we picked up the car it ran terrible, not trusting this shop I had it towed to Ed Martin who stated they used cheap eBay parts, adjusted the valves wrong and set the timing belt one tooth off.......ED Martins cost to fix everything And replace the inferior parts with OEM was $1400 $300 less than what Bob charged us to do it incorrectly. Fortunately we were able to get a complete and full refund through our credit card company Since Bob would never return my calls to remedy the situation. Anyway if the sharpest on business or the owner has set up any other businesses stay far far away!

Very happy with the Express Oil Change service here. I usually go to the Fishers Xpress location…read morebut decided to try Westfield location since I had other errands in this area. The employees were friendly and the oil change was efficient. The price was very reasonable. The waiting room is fairly spacious with ten chairs, a few tables, a tv, and a few electrical outlets near the chairs. Although my oil change was quick today this would be a good place to bring my laptop and work if I was waiting for more extensive Otto be completed.

Updating my experience here. I previously had an issue after a tire rotation that triggered a TPMS…read morelight. To their credit, that issue was eventually fixed, which is why I removed my original review. Unfortunately, I'm now dealing with a new and frustrating problem. I brought my car in for a routine oil change. During the service, I received a call saying they had already put in a different oil than what they normally use and asked if that was okay. I specifically asked whether it would affect my car's performance and was told no. At no point was I told there would be an upcharge or what the price difference would be. When my wife went to pick up the car, the bill was almost $40 higher than expected. That's when we were told it was an "upcharge" for the oil -- something that should have been clearly quoted and approved beforehand. To make matters worse, my wife was met with a passive-aggressive attitude when she questioned the price, which is completely unacceptable. Between the lack of transparency and the way this was handled, this will be the last time I use this location. It's disappointing because it's very close to my house, but trust and clear communication matter more.

So with my luck, my car battery died, and decided to have it towed to the nearest place I could…read morefind, love Indy but you need a car to function if you don't live downtown. They were quick and friendly, and even sent me an electronic way to pay and allowed me to pick up after hours which was great! Glad to know they are there if I ever need them again!

My Prius had the message, "check hybrid system" so I immediately went to Professional Automotive…read moreand asked Brandon. He came out to the car and told me the possible things that could be wrong and how much it would cost, and advised me what to do with my Prius. He also said to go to Toyota and ask them. When I went to Toyota, they wanted $200 to run diagnostics! I cannot say enough good things about Professional Automotive! they are honest and always helpful.

anyplace that has a Mr Bendo standing out front is a top notch place it's part of Americana historyread more

Everytime I go here I leave upset or annoyed. The workers I deal with always seem to be the bad…read moreapples. And the other employees have to fix it for them.