Great service very friendly and they actually know what they are doing not like other auto parts…read morestores

Hands down the best experience I have ever had with any automotive supply store in the entire…read morecountry. My wife and I had our Motorhome breaks lockup just south of LA, CA. When every auto parts store couldn't even look up the parts I needed, AutoAid came to the rescue by sourcing them and having them in my hands in less than 24hrs. The experience the employees behind the counter had was unbelievable. Almost all were 20+ years in the business and it showed. This place has the power of a big chain store with the hospitality of a mom and pop shop. I rarely leave reviews. Auto Aid is the only place to go within a 300 mile radius of Lake Elsinore, California.

Jose was very knowledgeable and helpful and offered exceptional help with diagnosis of my check…read moreengine light and a solution for

Came to return parts that were not used. The store employee Hugo profiled me and asked if I speak…read more"English". Assumed just because of my appearance as a Latina women that I wasn't a US born Latina. I was extremely offended. Never have I ever been profiled in my life. What a poor representation of a company. Be careful of coming to this place they obviously profile Latinos. I would encourage you to not give them your business.

November 15, 2019 at about 5:35PM at Napa Auto Parts Store in Lake Elsinore, California. I went to…read morethis store to inquire about the lifetime warrantee of 4 Monroe shock absorbers I bought for my 2004 Dodge Ram Diesel 4X4 pickup (I thought I bought it 12 months ago) which were giving me so much bouncing when I hit road bumps or pot holes. The Sales Clerk (named Loren) asked me for my receipt for the 4 shocks I bought. I explained to her that I do not have the receipt and probably wont be able to provide it because I was told by the Sales Clerk whom I bought it from at that time , that I will not need the receipt when I want to exchange it for a new one, because the Napa store has a record of my purchase. She insisted that I will need a receipt to exchange the shocks for a new one. I was getting irritated and upset because she kept saying that I needed a receipt to replace the old shocks with the new ones. Inspite of that she kept calm, cool and real polite. I asked here if she can find my name to track down the receipt when I bought them. I told her I bought the shocks about 12 months ago. She patiently searched the computer starting from 12 months ago but didn't find anything. She kept trying to locate it up to 2.5 years ago of your record in the computer and found it. I was so amazed she found my receipt and printed a copy and gave it to me. She advised me to bring the receipt and the defective shocks and it will be replaced. Loren is an outstanding employee. She is efficient, polite and very professional. She is a great asset to your company. Please extend my compliments to her. Thank you. JGA customer.

Always well stocked, friendly helpful service. It comes…read morehighly recommended and highly appreciated.

Sound Source Motorsports installed a dashcam for me (one I had purchased myself). Front and rear…read morecameras. They did a fantastic job, very clean and professional. Way better than I could've done trying to figure it out myself. Sometimes you just need to pay for expertise, and they definitely have it. Excellent customer service.

I've been looking for a car audio business I can trust and I finally found it. I received excellent…read moreservice from Jose. I was looking for a dash cam and a small subwoofer for my Corolla. Jose gave me a few suggestions but he never pressured me to buy anything expensive nor oversold me any items. I ended up buying an Alpine DashCam which is excellent and a small in one subwoofer/Amp. Both items were installed "clean" and they work excellent. Sure I can find a dash cam cheaper on Amazon but I have it to protect me from a frivolous lawsuit in case of an accident. So I paid good money for an excellent piece of equipment that is meant to protect me I highly recommend them for any of your vehicles needs. I plan on having them install my digital plates here soon.

Hot day, had to call off work our toyota prius battery low. Went here they can charge the battery,…read moreabout 2hr charge so I had to come back.? After 2hrs bad cell battery will continue to drain. Under warranty replaced with new battery. Place is nice and clean all the staff helpful. Customer service from Lacy was great, great smile and helpful attitude. Have a nice day!

Not all Auto Zone locations are helpful when buying windshield wipers, especially when busy and…read morealready rainy weather, However, Mike B went over and beyond his call of duty this past week! Rather than ask me if I needed some assistance with changing the original wiper, he played the assumptive role by getting me the correct wiper and asking me which car was mine, as he walked out the door! This Auto-Zone will always be my first choice for auto parts.....

Its a friendly place to walk around and see whats new. May…read morei help you find any. Then I hear my name. Donald. Yes i need motor oil. What Year Year is your VAN. How many miles do you have on it. Do you need a funnel to go with your oil or you okay in that Department. I'AM good i say. And if what I want isn't there These good people will be more than happy to place an order for me. And call me when the item arrives. Thanks

One $20 Battery Replacement Turned Into a Potential $450 Key Replacement Disaster…read more I went to this location to purchase two new key fob batteries. What should have been a simple, inexpensive task turned into an incredibly stressful and potentially very expensive experience. During the installation, I had to walk away twice because the employee was struggling to open my key fob and was visibly scratching it in the process. While installing the second battery, he broke something off inside the fob. The next morning, my Honda would not start when I tried using that key. I was already short on time and trying to get to work, and I panicked. I had to call my boss, and my class ended up being canceled. I then tried the other key out of desperation. I mean, why would one key start my car if the other wouldn't. IT WORKED!!!! When my husband called O'Reilly, he was told that rice sized piece that had been broken off would prevent the vehicle from starting. They quickly knew what had happened...almost like they commonly have this issue. The proposed solution? O'Reilly could order a replacement key fob for approximately $200, but we would have to find somewhere else to get it cut. After I got angry that they would brake it, and then casually suggest we could pay for it! My husband called back and was told to instruct me to bring both key fobs into the store. When I returned and explained what had happened, two male employees quickly retreated to the stockroom, leaving a female employee to tell me that I would need to pay approximately $200 for a replacement fob and then go across the street to have a mobile locksmith cut the key. When I asked for a manager, I received no meaningful assistance. I went across the street to speak with the mobile locksmith. As soon as I explained that I had brought my key fobs to O'Reilly Auto Parts for battery replacement, he immediately finished my sentence with the type of damage. His quoted price to replace the key at $250. Let that sink in. I went to O'Reilly for two inexpensive batteries and ended up facing approximately $450 in potential replacement costs, on top of the $20 I had already paid. I also lost a work opportunity because my vehicle would not start with the key that had been serviced. I understand that mistakes can happen. What is unacceptable is the lack of accountability and meaningful assistance when a customer returns with a problem that appears to have resulted from the service performed. I did not go to O'Reilly Auto Parts to purchase a new key. I went there to replace two batteries. I left with a damaged key, a vehicle that would not start with that key, a canceled class, and a potential bill of hundreds of dollars. **I want O'Reilly Auto Parts to take responsibility for what happened and provide a reasonable resolution.** Customers should not have to pay hundreds of dollars to correct damage caused while having a simple battery replacement performed. Based on my experience, I would not trust this location again. Which sucks... cause they were my goto auto store.

Got my headlights done today by Jason. The work that was done was great! Super clean and had some…read morebolts that were missing he went out of his way to replace it. Thanks Jason.

Got my headlights lenses replaced by Jason. Even the Porsche dealership in Riverside and one other…read morerefused to do this kind of work. They would rather replaced both headlights that will cost me an arm and leg on my 718 boxster. The headlights are fairly new. Jason went out of his way to get it done! 5 star rating for sure!

THE AUTHORITY IN HORRIBLE CUSTOMER SERVICE AND DISHONESTY!!! I DARE you to find a worse auto parts…read moreretailer.I had to wait 25 min for them to help two people and tell me the opposite of what I was guaranteed over the phone. Nothing in the store has prices so it's just whatever the guy at the counter makes up. if you value you time and money I beg you... PLEASE GO ANYWHERE EKSE!!!

More honesty and courtesy towards customers. Better response to customer needs. They've been in…read morebusiness long enough to know better

Completely unprofessional and quite literally emotional. Got upset about the fact that I would not…read morebuy his overpriced junk wheels, told me to gtfo, then tried demanding me to close his gate (with attitude) I didn't as I'm not one of his workers. Would definitely stay away from this place. Upselling junk and horrible customer service.

I never thought I would WANT to write a review for an auto shop, but Monica and Ray were so…read morehelpful, it became a MUST! I went in thinking I would have to spend hundreds on a part, but Ray gave me the options to make sure that the correct part and work was handled. For that, I will definitely give him my business when it comes to ordering necessary and potentially pricey parts. Thank you, Ray and Monica. Wish more shops hired staff like you two!!

I was put off when I first walked in because the two ladies behind the counter, saw me come in but…read morewaited to finish their conversation before they even said anything to me. She was very polite when she did. Perhaps they could finish their conversation once they helped me. I was trained that way with my first job back in 1986. Other than that, store was clean, and they had what I needed as well.