Today started out as one of the best customer services experiences with AutoZone and ended in one of the worst experiences of my life! It started out with me picking up my online order at the 4664 store in Waldorf, MD. I received exceptional customer service from Miguel. He directed be to store 1832, in La Plata to purchase one of the items I needed. While at this location I had the most egregious interactions with the young lady at the register. On staff there was an older black man, Francis, a taller young lady with brown or blond hair who was very polite and helpful and a young lady with black hair who displayed an atrocious attitude. She verbally attacked me twice and when I asked her what her name was, she stated, "I don't have a name." I found myself defending my wellbeing and safety and explaining to her that her tone, attitude and behavior was incongruent and inappropriate. I also had to remind her that she was at work and not in the street and should not be verbally attacking me. She stated that she doesn't care. This was the most traumatizing experience I have ever had. I was so traumatized that I had to sit in my car for few minutes to gather myself before I pulled off. I'm not sure if this is acceptable with the company or if customer service in not a priority, but none of this was ok! read more