I came by this store early morning and met Josh the store manager. The overall positive attitude is…read moreunmatched. Overall getting an oil change is never "fun" but they make it more than bearable. I'll be happy to come back again and again. 10/10

Make sure they drain the oil. Make sure they pump the oil in. You should hear the sound of the oil…read morebeing pumped into the vehicle. Just beware

We bought our 3rd vehicle through Kalispell Ford and we are always so impressed with the customer…read moreservice they provide. Our salesperson's name was Matt Haase, he was well informed on the inventory, and just a really great guy. The whole team was great and so was Christina in the finance department. We would recommend checking out Ford Kalispell!

Let me start by saying I am extremely dissatisfied with both the service and how this situation was…read morehandled. After paying for repairs, the original issue was not resolved. The vehicle continued making the same noises we initially brought it in for only louder and is now accompanied by a burning smell. When we returned to address the unresolved problem, we were informed that an additional part (a water pump) would need to be replaced at extra cost. This was confusing and frustrating, as the initial diagnostic failed to identify what now appears to be the actual issue. We were asked to pay again despite the concern we originally brought the vehicle in for never being corrected. We requested and retained the original parts that were replaced and later had them inspected by an individual who previously worked at Ford as both a mechanic and service writer. We were advised those parts appeared functional and should not have required replacement. Based on this, we believe the service department should take accountability for the incomplete diagnosis and cover the repair related to the water pump, which should have been identified during the original visit. Our concern has never been about avoiding payment, but about accountability for an incorrect or incomplete diagnosis that resulted in unnecessary expense, lost time, and nearly two weeks without reliable transportation. Unfortunately, communication during our visit became unprofessional. A staff member walked away from the discussion, and assistant management refused our request to escalate the concern to higher leadership or ownership. They also told us that the service director/manager was gone the whole week to Arizona even though we we supposed to have a meeting with him to come to a resolution. When we picked up my vehicle today, the service director/manager was back, so they told us false information so we couldn't discuss with their supervisors or owner. We were also told that if the dealership chose to cover the repair that was the actual issue, they may refuse to work on our vehicle in the future simply because we questioned the situation. We asked only for transparency, an explanation of the failed repair, and a fair resolution. Instead, we were met with defensiveness and dismissal from the service department. At this point, we cannot recommend this dealership due to poor customer service, lack of accountability, and unwillingness to properly address an unresolved repair concern. At this point, yes after the discussion with the service department, they are now doing my water pump fix which should been resolved in the first place but I'm glad they are doing it now but I am not pleased that the lady at the service desk said "well if we do this, then we are parting ways and no longer will work on your vehicle in the future". Simply because I mentioned facts that she told me were "your opinions" on what has happened, the incomplete diagnostic, that I was charged over $1200 for something that wasn't the issue in the first place. The service department needs to be investigated. They also deleted my review so I had to post this again.

My husband and I just put on my new snow tires. The next day the TPMS light came on! It's my…read moredaughters car so I had no idea what that light was. She had no idea! So of course I went straight to Les Schwab tire Center! Well it's the beginning of the season, and tire shops are busy! I thought all I needed was some air in my tire so they kind lady behind the counter said go ahead and pull up to the first bay and they will check it out. Well when he came out and looked at it he realized and told me that these tires need to be "re-learned into the computer system. Luckily for me a bay just opened up and he had me drive right in. It was a complicated process took a couple of guys about five minutes! Letting air out, putting air in. Re-setting each wheel with a scanner. And all of that for free because I buy my tires from Les Schwab! Quick friendly service!! Thank you Les Schawb!! Your the best!!!

This place sucks, I had an appointment for a seasonal change over at 9 am, needed to work today l…read morebut here I sit at 4:36pm and still no truck

My first review was based on not buying an RV from them just interacting with staff. I have now…read morebought an RV. Steve and the owner were nice but not much else was done to the RV We got it home and the batteries were dead. The parking brake was damaged and didn't work. We found nothing in the RV in way of books explaining anything about it...we asked Steve a few times if former owners could be contacted to get the books. We heard nothing back. Fast forward weeks later and we found a compartment in the RV we didn't know about and all the Manuels and service info were in this compartment! This was so simple why couldn't the staff just find out for us?! I guess if you can't find an RV this place is a good start but I don't think any real check of the rv's is completed prior to buying a unit.

I don't normally bother to rate a poor experience. I just don't go back. but this pretty much…read moremucked up some personal plans we had for this summer and we can't let that go. I can't speak to their actual maintenance service because we never got ther. early in June/end of May we stopped in to arrange for an RV maintenance date. we also wanted a 'fridge replaced. The appointment lady decided she would call us once her parts lady got back to her and we agreed. 2 weeks later...nothing.We called. So sorry. Appointment lady out but we will have her call you when she gets back. 1 1/2 weeks later....nothing. we call again. she was out for lunch and the dude answering sounded apologetic and said he would put us on top of the pile from being on the bottom and she woukd call. Nothing. By now plans are gone and other issues needing our attention have surfaced. we never, EVER heard back from them. WORST service we've had in a very long time. As in no service. Cant say we woukd ever recommend them or try again. They don't care.

Kalispell Toyota is the best place to buy a vehicle from the moment you walk in to the moment you…read moreleave the lot you have everything you could want. Duc was our salesman and he was fantastic the finance manager was wonderful everyone catered to our every need when it comes to feeling good, and comfortable buying a car. They listened to what we wanted for a vehicle and the amenities, while keeping the price down as able. They were kind and personable and just knew their vehicles and people! It should give you a good feeling when you're getting a vehicle and there's like five other people getting a car at the same time-It goes to show that it wasn't just one salesman it was a lot of them.Their service department is amazing because they contact us when it's time for the car to come in and have an oil change or whatever service may be needed. Although again we can't say enough about Duc -so kind personable, and knowledgable. When you leave you genuinely feel like you can trust his word and the Kalispell Toyota stands by their product. That is so important to a buyer who is putting a lot of money into something; esp these days. Duc even calls us on our birthdays; I mean who does that! That is what a business that has great customer service looks like Thank you Kalispell Toyota and thank you Duc!

Great team of guys.... Straight forward and honest.... Bobby did a great job guiding us through the…read moretrade in, order and delivery.

Great service, better prices than the competitor so over all good value. I've bought my last three…read moresets of tires at Discount Tire for a reason.

Have used them for almost 10 years now but service has taken a major downturn recently. Bought new…read moresnow tires (from them) at the end of the season last year and now can't get an appt to have them install them for this winter season. On-line appt's are booked for a month (no appts), on-line chat can't schedule more than 30 days out and no one picks up the phone (rings for 30+ times, goes to recorded message and thing rings again with no pick up). Maybe just a sign of the times in the valley but I'm done with them. I imagine I'm not alone ... If you read the response it sounds like they really want to help but its AI directing me to complain directly to their central costomer service dept.

Brought our vehicle here that we drove up from AZ. My brother recommended we bring it here. Had an…read moreissue that they solved immediately and we really appreciated it. Would definitely come here again, incredibly nice people working here.

The alternator went out on my pickup while on vacation. They let the roadside assistance company…read morebring it to them. They had it repaired and back to me the next day. Very reasonable cost as well. They did not try to take advantage of me because I was a tourist.

I will have to say Rob is an amazing honest person. I had some work done on my Jeep and when I got…read moreit back and drove it back to work I found the issue did not appear to be fixed. I called the shop and talked to Rob who assured me it would be handled. He drove to my work looked at the Jeep took it back to his shop and a couple of hours later I had my Jeep back and everything was great!! It was just a minor adjustment. I have been here on a couple of occasions and have always been treated with respect! They call and keep you updated. He has a great crew!!!

I have been doing business at this location since 2017. I have been sorely disappointed, both times…read moreI have gone he has tried to sell me either work and parts that weren't necessary or told lies to gain a sale. The shop is unable to keep appointments, where I personally set a morning appointment and the shop never even started work on my vehicle. Very poor service. I am finished with that shop. I cant trust people who are out for the buck, sad to see when everyone is struggling and needs help and honesty.