Alan was wonderful to work with. We kept him past his normal hours and he never made us feel…read morerushed. With 6pm closing times we found it hard with work to get there but he always stayed. He helped us negotiate a good deal on our new used car and get a fair deal for our trade in. I wish the sales manager would have come out and introduced himself and worked with Alan and us to save some back and forth time. Zachary in the finance department was also very friendly and knowledgeable in helping us finish the process. We did end up adding on the warranty thanks to Zachary helping us see the value. We were very happy with the service and purchase of our new car. We would highly recommend Alan and the Ed Martin Nissan dealership.

Destiny was incredibly helpful. We ended up at the dealership due to issues with our 2022…read morePathfinder. The service center had closed for the evening, but she stayed late, and set us up with a service rental, that she also cleaned for us. The administrative assistant at the front desk was also kind and helpful. When we are ready for a new vehicle we will head to Ed Martin.

They tell you what's needed per video. But, they let you know how long before you need service…read more Friendly. Thoroughly performed inspection!

My first time here. An old man freaks out on me while im driving in the parking lot. I tell a…read moreworker (who looked identical to the man driving) to relax a little. Its not the serious. Upon being notified i spoke to the wrong guy i apologized to him and continued to tell the worker, who asked me what happened, and they couldnt care less. They cancelled my appointment over absolutely nothing. Jeff was on an absolute power trip lmfao JEFF RELAX

Always great work, the other reviews on Yelp are not accurate. Take the time to reach out and you…read morewon't be disappointed. Everything you need for your vehicles.

Aaron did a fantastic job getting all the accessories for our van and the right hitch to pull our…read morecamper

James needs some accolades because his customer service is amazing. I drive almost half an hour…read moreaway when there are much closer kia dealerships near me because of the service. He actually cares and it shows. I'm also in hospitality and in the service industry the little things that cost you NOTHING means much more. I still remember the nice personal notecard he left in my car that was handwritten thanking me with a piece of candy taped to it. The fact he took a minute to do a handwritten notecard means he put thought into it and appreciated me. This means so much to me. Yes it sometimes takes a long time for my car to get serviced but you can Uber to a nearby restaurant or just stay in the lobby and spread out to get some work done or watch tv. And ... if you are lucky there may be some fresh baked chocolate chip or snickerdoodle cookies complimentary to indulge in!

IT WAS WORSE THAN WHEN I DROPPED IT OFF!! I took my car in…read morefor a SIMPLE MAINTENANCE service. With NO ISSUES. When I got my car back: PSI on my tires were 25,32,47 30 2 tire valve caps were missing My windshield wipers were taken off and replaced with cheap ones My car was pulling hard to the left after my paid "wheel alignment" Lastly, unknown noises coming from the vents upon starting the car. These are SIMPLE TASKS. If this department can not preform this correctly I would not trust them with anything major. Very Disappointed!

Can't really give them any stars, had an 8:30 am appt. on 3/17/2026 and no one showed up finally…read moreleft at 10:00 am. Even called the office number and I got a voice mail telling me they were either helping another customer or on another line. Left a message and I have still never received a call back!

It's easy to get good service and not come back to give a good review. So I will do better. Paul's…read moredeserves kind words for the great service they have given us on both our cars. I plan on giving them all my future service. Additional info - I just took my new used car to them because the brakes were absolutely crap. I had thought new rotors and pads all around would make it right again. The estimate was about 600 but strangely the next day when they started the work, I got a call from them saying I didn't need all the new parts and the eventual price was reduced to $173. Just got home and the brakes are like new. I am convinced these folks are the best most honest folks in the business. If you are in the general vicinity, you will want to know of the most honest family business you can work with. Kudos to them.

They did not have anything that I needed.but the lady at the counter was polite.it was a long…read moredistance and not well marked.

Alan on sunday bailed me out my grandson drove down from Muncie in a worn out 1995 honda. The…read moreexhaust was totally eat up with rust. I had met him at Meineke in Muncie july the 3rd. They made us wait but couldn't promise anything since it was so close to the holiday. yes but it would cost $1000. We only paid $1500 for the car. I had my grandson come to our house in greenwood. I bought parts at your store . I thought something does not seem right the flanges are different. Alan was by himself and he took charge gave me a coupling and altered my pipe so I could use it. I was frustrated without his help.

Nobody likes having to take their car in to the shop, but these guys make it as convenient as…read morepossible. I have purchased several Hondas here and always have my car serviced at Penske, too. Ultimately, the process of buying a car is just not fun. It takes a long time, there's a lot of waiting, and heavy decisions to be made. But they make it as smooth and painless as possible. I've seen Hebert and Cody, both a handful of times--and they're awesome! While they could easily take advantage of a girl who doesn't know what she wants, I feel like they look out for me and genuinely try to get the best deal. Last time, one of the salespeople gave me advice that saved me probably $100/month on my car payment. When I'm ready to buy a new car, this will undoubtedly be the only stop I make. The service department treats my car like a baby. They always keep me informed, prices are reasonable, and they are knowledgeable and efficient. I've had particularly great service from Brandon. Like I said--getting your car serviced is not fun, but they keep the waiting area clean and well stocked with complimentary coffee, water, and snacks. The waiting area is also quiet and reasonably comfortable. I honestly wouldn't even consider taking my car somewhere else unless it was an emergency.

Noticed that I had a headlight out last night and wanted to get it replaced immediately! I called…read morePenske to see if I needed an appointment and the friendly gentleman I spoke with informed me that I could just stop by. So after I got off work I popped in to get my light replaced. Andrew assisted me once I pulled into the bay. He was friendly and professional. He had assistance from another team member since I opted to have both headlights replaced. My service from Penske is always great, but this time it was quick and efficient... so quick I didn't even have to get out of the car this time. I highly recommend Penske if you own a Honda and need any service completed.

Simmons Automotive does solid work at a fair price. They kept our Subaru Forester going for 18…read moreyears and capably performed maintenance for which other repair shops closer to me deferred to a dealership mechanic.

We have been very happy with the service we received on our Kia. We are choosing to have Simmons do…read morea brake job on our vehicle also.