Staff is friendly and helpful. Will stop in for a touch of air somtimes next door…read more Regular sales on all kinds of things from windshield wipers to windshield wiper fluid. The last visit had Rainex two for $6.00. The sensor in the car let me know and took a whole gallon of it. Was glad two were bought now have back up.

From the owner: Your local Advance Auto Parts at 15223 N Old Statesville Rd in Huntersville offers automotive…read moreaftermarket products, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Shop keepers are helpful, fully staffed and they have tools you can borrow so you can do some minor…read morerepairs right there.

Wife came in yesterday morning around 11 to try and replace her fob battery. Seems simple enough…read moreright? WRONG! The racist behind the counter told her "you have to know what kind of battery you need" meanwhile he's standing behind a computer that's utilized to search car parts and accessories. This lazy jerk refused to help so I walked in shortly after my wife walked in and grabbed the keys and walked out the store. If you only want to help certain people, move out to the sticks where you will be happy helping people with the same complexion. I don't recommend this unhelpful store.

parts is parts: sometimes you need new, other times you come here. I've been in places like this a…read morecouple dozen times looking for odds and ends like mirrors, seats, glass, and heads, but most often it's OEM rims with 30k to 130k miles on 'em because I like having a full size spare and five wheels that match. APUP is unique in my travels since most of the vehicles are elevated!! keeps the cars and the customers from getting quite so full full of filth when it rains. lots of recent cars and trucks but still a few behemoths in the yard with serviceable components on 'em, even got some vocational trucks out there. prices are fair and your labor is included! so bring the family and make a day of it, you'll be glad you did (sort of)

You arrive and staff will tell you where to find the vehicles you are looking for. It is a mess out…read morethere! It's best not to wear your best kicks as you are likely to step in muddy puddles. For those of you who are rookies like me, don't forget your toolbox and a pair of gloves! You may want to put them in a backpack so that you don't have to put them down, move to another location, and forget where you placed them. That happened to a couple people I ran into on a few visits. Try to take notice of your location so that you can find your way out and back again, if necessary.

It's an auto parts store............ They were helpful…read more It was fine? Would I go back? Yes

My daughter needed a battery but we didn't know until late in the evening. We got to the cornelius…read morelocation 30 minutes before closing and Angel was patient with us helping us figure out what battery was right for her car and taking extra time to put the battery in even though it was near closing time. He was so kind and very helpful. We appreciate your excellent service Angel, thank you!

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

My car was at Huntersville Ford for over 2 months. My car needed a new turbo. Thankfully it was…read morestill under the power train warranty. I realize that the dealership is not to blame for the part being on backorder. However, what they can be blamed for is their horrible customer service! It took over 2 weeks to get a loaner car. Then I couldn't drive it out of NC or SC and every 1000 miles I had to turn it in. So for the entire summer my movements were totally limited and had to cancel a family vacation to Florida because we didn't have a car we could drive there! I would call and text for updates, never get any responses. To me "we have no new update" IS an update!! Like communicate people - it's not that hard! Then last Friday I went to pick up my car. When I opened the door and saw the nasty cup in the cup holder that clearly wasn't mine, nor do I even have any idea how long it had been there along with some trash - I lost it. Now I admit, not my finest hour but c'mon people! Do better.....BE better. It's not that hard. If you don't want to provide good customer service, then get out of that industry. I've bought 2 cars here - there will be no others purchased. This entire experience has been awful. Even my Ford advocate couldn't get them to respond. It's just crazy. Glad it's over but good grief!! AWFUL!

No one here. 1pm on Sunday! Crazy. Says it should be open . Lights are on. I guess bad…read moreemployees

I was having a little bit of car trouble. I raced over to the store low and behold when I got there…read moreat 7:50 PM the doors were already locked with customers still inside mind you

Keffer Is charging an additional 3% fee to those who pay with a credit card for service work. My…read moreissue is not that they are passing the fee on to the customer. My issue is that they do not inform the customer in advance of the charge so that the customer may choose not to pay by credit card. They do not list the fee on the service estimate. They do not list the fee on the invoice after service is completed. I only became aware of the charge when I got home and noticed my receipt (stapled behind the invoice) was for more than the invoice. When I called seeking an explanation their response was that they told me verbally and offered to remove it. That is not the solution. By law they are entitled to recoup the credit card fee and I am entailed to know in advance they are doing so. Figure out a better way Keffer. Other companies have.

I would strongly advise anyone considering buying a vehicle from this dealership to think twice…read more I purchased a Tesla from them and was never informed that one of the rims was cracked. Just two months after buying the car, I had to replace the tire because of the damaged rim, which ended up costing me even more money. When I brought the issue to the dealership's attention, they showed no interest in helping or offering any compensation. To make matters worse, I had already put down a $500 security deposit to keep the vehicle from being sold to someone else, expecting I was buying a quality vehicle with full transparency. A cracked rim is not a minor issue and should have been disclosed before the sale. The lack of honesty and poor customer service after the sale is extremely disappointing. I hope the dealership does the right thing and reaches out to resolve this situation, but until then, I cannot recommend anyone buy a vehicle from here.