Staff is friendly and helpful. Will stop in for a touch of air somtimes next door…read more Regular sales on all kinds of things from windshield wipers to windshield wiper fluid. The last visit had Rainex two for $6.00. The sensor in the car let me know and took a whole gallon of it. Was glad two were bought now have back up.

From the owner: Your local Advance Auto Parts at 15223 N Old Statesville Rd in Huntersville offers automotive…read moreaftermarket products, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Shop keepers are helpful, fully staffed and they have tools you can borrow so you can do some minor…read morerepairs right there.

Wife came in yesterday morning around 11 to try and replace her fob battery. Seems simple enough…read moreright? WRONG! The racist behind the counter told her "you have to know what kind of battery you need" meanwhile he's standing behind a computer that's utilized to search car parts and accessories. This lazy jerk refused to help so I walked in shortly after my wife walked in and grabbed the keys and walked out the store. If you only want to help certain people, move out to the sticks where you will be happy helping people with the same complexion. I don't recommend this unhelpful store.

parts is parts: sometimes you need new, other times you come here. I've been in places like this a…read morecouple dozen times looking for odds and ends like mirrors, seats, glass, and heads, but most often it's OEM rims with 30k to 130k miles on 'em because I like having a full size spare and five wheels that match. APUP is unique in my travels since most of the vehicles are elevated!! keeps the cars and the customers from getting quite so full full of filth when it rains. lots of recent cars and trucks but still a few behemoths in the yard with serviceable components on 'em, even got some vocational trucks out there. prices are fair and your labor is included! so bring the family and make a day of it, you'll be glad you did (sort of)

You arrive and staff will tell you where to find the vehicles you are looking for. It is a mess out…read morethere! It's best not to wear your best kicks as you are likely to step in muddy puddles. For those of you who are rookies like me, don't forget your toolbox and a pair of gloves! You may want to put them in a backpack so that you don't have to put them down, move to another location, and forget where you placed them. That happened to a couple people I ran into on a few visits. Try to take notice of your location so that you can find your way out and back again, if necessary.

It's an auto parts store............ They were helpful…read more It was fine? Would I go back? Yes

My daughter needed a battery but we didn't know until late in the evening. We got to the cornelius…read morelocation 30 minutes before closing and Angel was patient with us helping us figure out what battery was right for her car and taking extra time to put the battery in even though it was near closing time. He was so kind and very helpful. We appreciate your excellent service Angel, thank you!

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

My husband and I have purchased 2 high dollar vehicles from Huntersville Ford. We had a great…read morepurchasing experience both times. Unfortunately, that is where our good experience ended. We bought the extended warranty on the 2nd vehicle. We ended up trading in that vehicle (at a different dealership) and we requested a refund from Huntersville Ford on the remainder of the extended warranty that was paid off. From the very beginning, we could not get anyone to contact us or return our messages. I finally got in touch with one of the sales managers, Joe Tamburello, who emailed me and apologized for the lack of communication with his team and told me what they needed to get the ball rolling on the refund. I was told it would take 8-12 weeks. Fast forward 12 weeks. We still had not received the refund (over $4,000). I emailed Joe and he contacted his team and told me it would be another 2 weeks. So, 2 weeks later, I reached out again to Joe. They still had not received the refund check. We have received these type of checks before and it has NEVER taken 14+ weeks. After him going back and forth, he reached out to me via a phone call and apologized (I won't bore you with the details), but he said the dealership would go ahead and cut a check and overnight it to us. By this time, we had already decided to never do business with them again. Service is great as long as you are buying, but when it comes to a refund, that is when you have issues. Joe again apologized and informed me that if we give them another chance to earn our business, he would do this and that and he would handle things personally and we would be given the VIP treatment. So, fast forward 7-10 days. My husband is looking to buy a truck. So, he decided to contact Joe via email about 2 trucks that he found online. Communication was slow and then Joe told my husband he would pass him over to one of the sales guys. My husband only wanted Joe to handle this because we were supposed to be getting the VIP treatment from him personally. A lot of back and forth happened via email and he kept getting jerked around. My husband was upfront where he needed to be as far as price, but instead of just saying no, we can't do that, they continued going back and forth. At one point, Joe told my husband he had given him his best price. So, my husband was going to think about it over the weekend and then noticed on Monday that the price dropped by $1 on the website. So, the price given to us was really not their best price and no one even called or emailed to let us know about the price decrease. I then emailed Joe personally to let him know our dissatisfaction with our supposedly VIP treatment. I was given a lot of apologies and excuses. I then just asked point blank, here is where we need to be, can you get us there. Yes or no. He then said he could not. Which, at this point, we were okay with that because we did not want to do business with them especially since this was the "VIP" treatment. I'd hate to see the Non-VIP treatment. It is sad that after buying multiple high dollar vehicles from them, this is the thanks we get. Lack of communication is a major issue with these guys. Most sales people would be jumping through hoops to do everything they could to earn our business and to sell a vehicle. Evidently, they don't need the sales that badly. Maybe, it's because of their new owner, Joey Lugano? Who knows. If I could give them "0" stars, I would.

No one here. 1pm on Sunday! Crazy. Says it should be open . Lights are on. I guess bad…read moreemployees

I was having a little bit of car trouble. I raced over to the store low and behold when I got there…read moreat 7:50 PM the doors were already locked with customers still inside mind you

Keffer Is charging an additional 3% fee to those who pay with a credit card for service work. My…read moreissue is not that they are passing the fee on to the customer. My issue is that they do not inform the customer in advance of the charge so that the customer may choose not to pay by credit card. They do not list the fee on the service estimate. They do not list the fee on the invoice after service is completed. I only became aware of the charge when I got home and noticed my receipt (stapled behind the invoice) was for more than the invoice. When I called seeking an explanation their response was that they told me verbally and offered to remove it. That is not the solution. By law they are entitled to recoup the credit card fee and I am entailed to know in advance they are doing so. Figure out a better way Keffer. Other companies have.

I would strongly advise anyone considering buying a vehicle from this dealership to think twice…read more I purchased a Tesla from them and was never informed that one of the rims was cracked. Just two months after buying the car, I had to replace the tire because of the damaged rim, which ended up costing me even more money. When I brought the issue to the dealership's attention, they showed no interest in helping or offering any compensation. To make matters worse, I had already put down a $500 security deposit to keep the vehicle from being sold to someone else, expecting I was buying a quality vehicle with full transparency. A cracked rim is not a minor issue and should have been disclosed before the sale. The lack of honesty and poor customer service after the sale is extremely disappointing. I hope the dealership does the right thing and reaches out to resolve this situation, but until then, I cannot recommend anyone buy a vehicle from here.