I was having a little bit of car trouble. I raced over to the store low and behold when I got there…read moreat 7:50 PM the doors were already locked with customers still inside mind you

No one here. 1pm on Sunday! Crazy. Says it should be open . Lights are on. I guess bad…read moreemployees

Hey! It's a salvage yard! and while I'm not in many boneyards lately Auto Parts U Pull compares…read morefavorably with the yards of my youth in Bensenville, Melrose, and Elgin. Got a good car at home with a broken part? Plenty of broken cars with good parts here so you should be able to find a match! Be aware that this is a "you pull" yard which makes it less like shopping and more like a treasure hunt which helps keep the cost way down. Bunch of cars and trucks in the yard; some newer, some older, all of them are at your disposal. Most are perched atop bare rims which helps keep muck, filth, and odor to a minimum. Plus there's room between most vehicles which helps the dryness as well as parts harvest. Hard to complain about the prices after checking out retail, got a mirror for less than $20, it fits perfectly, and the reflecty bit still works. Yea car parts!

This place is not worth your time…read more This places disorganization and lack of good customer service and competent empleyees was evident when I took a product to sell per pound. They weighed me but then gave me over $70 less than what I should have been paid per their stated price per pound matched to my weight. I fought it but got no where finally walking away without my money, which was also even less per pound than stated on the site. It was clear they cared nothing about the customer. I will now drive much further for all my parts and products.

I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

Recently purchased a 911 from Porsche Northlake. Had a great experience. Car was fairly…read morerepresented, process was transparent. The General Manager Mr. Romano treated me like a VIP all the way thru. I just had the IMS preventative maintenance done by the service department. Mr. Pellett, the service manager was knowledgeable and professional. Will look to do business with this dealership again.

On July 4th, my husband and I decided to check out the new Northlake Porsche. While we were there,…read morewe looked at what was advertised as a 2023 Panamera 4 Platinum Edition in Copper Ruby. Steve also gave us a tour of the new facility while we were there. We asked about the Panamera 4 that they had on the lot. He brought the car around so that we could look at it. Although we had no intention of purchasing a vehicle that day, we were interested in learning more about the Panamera model. We currently owned a 2023 Taycan in Cherry Red Metallic. After a discussion and a test drive, we found the Panamera 4 to be a strong contender and decided to consider a potential trade-in, given recent trends in the EV market and concerns about future depreciation. The sales manager presented an initial trade-in offer of $50,000 for our Taycan, which had 10,631 miles, no interior or exterior damage, two new rear tires, and the Premium Package (valued at approximately $7,500). The offer was later increased to $52,000. While we expected some depreciation, the proposed value was lower than anticipated. We were informed that, due to their costs and market conditions, the vehicle would likely be listed between $62,000 and $65,000 for resale after their CPO cost. The sales manager met with us to see if a deal could be finalized, but we opted to return home to consider the offer further. After additional discussion, we informed Steve via text that we were prepared to move forward with the trade. We scheduled an appointment for Monday, July 7th. Before signing, my husband mentioned that reviewing the window sticker, did not identify the vehicle as a Panamera 4 (all-wheel drive) so we questioned the listing. Steve verified this detail and confirmed that the window sticker was accurate, that it was not an all-wheel drive as they advertised. When we inquired about a price adjustment due to this discrepancy, we were told the price would remain unchanged. We asked whether all-weather mats (valued at approximately $200) could be included with the purchase; instead, we were offered a $100 gift card toward the mats. We had purchased our last three cars with Hendrick Porsche and the all-weather mats were included without issue, along with other gifts. Our experience with Northlake Porsche did not meet our expectations. The vehicle we purchased was missing some of the options we believed were included, and the front bumper and hood had poorly executed paint touch-ups, which we plan to have professionally repainted. Additionally, we were initially informed that our trade-in vehicle, the Taycan, would be resold for $62,000-$65,000. However, it is currently advertised on their website for $75,896, which is significantly higher than what we were told. We felt that the offer we received for our car was below its expected market value. We have decided not to pursue future purchases with Northlake Porsche. Moving forward, we plan to service our vehicle with Hendrick Porsche, where we have consistently experienced a higher level of customer service and honesty. We now questioning the integrity of Northlake Porsche.

I really had a good experience at this location. I brought my Yukon in for oil change service…read more Immediately, the gentleman assisting me attempted to make a professional connection with me. He says, "Sir, pull in to this bay and I agree with you that faith does move mountains." He read the license tag on the front of my truck, but it was just good to know that I was receiving service from someone that cared to connect with the customer. Customer service is often hard to find these days. I felt as if someone cared that much to connect with me then surely they would also connect with my vehicle. I was also out of there in no time and they applied a veteran's discount. Really appreciated the service.

READ YOUR RECEIPT I…read morereally hate writing bad reviews. However, given my experiences with this store, I'll make an exception. This is the last time I will go to a quick-lube place! I visited this store twice to get an oil change on my previous car. So I decided to return to get an oil change for my new car. My worst mistake. To be clear, my car was not leaking oil until I brought it here. I stay up to date with all my car repairs. I brought my car in for an oil change on May 30th. A few days later I noticed an oil spill in my driveway. So I took it in on June 2nd to get it looked at. I was told, "It was our fault, we did not clean up everything, and I had a small valve cover gasket leak." I thought okay, let me go ahead and get that fixed. After driving 5 hours to another state, I once again noticed an oil leak under my car. I took it to another location on June 9th, who immediately called this location to figure out what had happened. The technician there told me the filter was installed improperly. I then drove home and still noticed my car was leaking. Tired of the back and forth, I took it to the dealership. They informed me that I needed a new oil filter housing due to the damage caused by the initial filter being improperly installed. Of course, I needed to be reimbursed, so I created a claim with customer care on June 10 for reimbursement for a driveway cleaning and the dealership bill. It's been almost two months and no one has reached out to me regarding the claim. I've spoken to countless customer care reps and upper management has not reached out. Except for the assistant store manager who said he would give me a callback. He did not. Management says they call but I have no voicemail or anything. They didn't call. They tell you anything to get you off the phone. Regarding the repair they only mentioned what was on the receipt, about all repairs having to go through Valvoline, meaning they couldn't care less. I even spoke to the store manager, who said the same thing. Honestly, who has the time to go back and forth, especially after I took my car there again to get it looked at a second time. Why would I take it there again, for you to tell me you fixed it and it will not be fixed? Please if you want to save money, a $30 oil change is not worth spending hundreds of dollars out of pocket later. Do yourself a favor and visit another location. Management is friendly until you have a problem. Don't be fooled by their friendly staff. They don't care about your car or your wallet. Do your research and find another location that will provide you with the care you deserve. I learned my lesson.

To get honest and timely assistance is greatly appreciated at anytime but even more important now…read more Brandon was awesome. He quickly recognized the issue and got us taken care of quickly. I can't say enough about how comfortable he made us feel about leaving our vehicle in his care.

From the owner: Specializing in repairs for high end vehicles and old school models with over 15 years of…read moreexperience. We can handle transmission repair, engine repair and custom body work. Give us a call today for more details!