I've always had good experiences at Hendrick BMW Northlake, but today's visit was truly…read moreexceptional. From the moment I arrived, everything was seamless as usual--but what made this visit stand out was the opportunity to meet and chat with the dealership's Chief Culture Officer, PJ Caple. When I tell you she radiates happiness, I mean you feel it instantly the moment you're around her. Our conversation was uplifting, genuine, and full of positive energy. It's clear that her spirit and leadership are felt throughout the entire dealership. PJ is absolutely the right person for this role and is clearly making a meaningful impact on the customer experience. Because of interactions like this, I will continue to choose Hendrick Northlake for my service needs--and likely for future sales as well. PJ, thank you for such an enlightening and spirited conversation. You made an already great experience even better. M. White

I picked up a part yesterday and will put the part on myself. Just to see where the pricing is for…read moretheir service department to put on the inner tail light, I asked a group of gentlemen sitting in the service area as I exited the building. William "JR" Guevara "Immediately," engaged me in conversation. At first it was just, what I assumed, as friendly banter. However, of the 5 minutes I stood there talking with the 4 guys present, Mr. Guevara responded to everything I was talking about in a negative and passive aggressive manner. The older gentleman sitting there had to cover his face in disgust a few times this banter went back and forward. I eventually walked off after trying to relinquish myself from this verbal abuse exhibited by an employee of Hendrick BMW which has always shown the uttmost respect from Austin to Charlotte. Perhaps Mr. Guevara should have stayed home today if He wasn't "Feeling It..." Other than Mr. Guevara, Hendrick BMW Rocks from Austin to Charlotte of what I've Seen!

I have had my car serviced here numerous times and each time the service has been always very good…read more Each service representative was very attentive and communicated with me. I actually did not think the service could get any better, but I was mistaken. This time when I came in for a basic oil change, the tech spotted a whole in a tube and leak in the timing cover. When the service representative, Sydney went above and beyond to reach out to Lexus to see if they could assist me because my warranty had just expired. She made sure to assure me that she could not promise me they would help me. Well, Lexus came back and authorized repairs that would have cost me several thousands. I am grateful for my Lexus experience as a long time customer and I am grateful for Sydney going above and beyond to even try to see if they would allow my car to be serviced under the warranty. Thank you Hendrick Lexus North Lake

First I did not buy from them only use them for service as they were recommended . But it is a 2025…read moreLexus that gets serviced here . I paid for service where they come pick my car up drop a loaner off etc.., both times have been disappointing to say the least . I understand Ai is very big in any industry now. But the 2026 they dropped off with the redesigned wife was like hmm wonder what they could do on ours as a trade to say trade up . Well this is where Ai has failed them because my car was there for service with the vin but that wasn't good enough had to literally get them the number of the car they had in there possession. So gave them email phone number preferred method of contact nothing . Then I call hours later to speak to a manager about this the young lady could not get anyone and said they would call me back tomorrow. Well it is tomorrow and almost closing time and nothing . Maybe they have so much business they don't need mine . Just to preference this is me trying to do more business with a place I've already had horrible experience with . Maybe it's a sign from up above . Sean Driscoll 704-718-4490 Have a blessed day .

I bring my car here for oil change. Its convenient to my job. I don't get the perks of a car…read moredealership like vacuum or car wash, but they get the job done.

DO NOT EVER take your vehicle here. I've made the mistake twice unfortunately, but will never…read moreagain. This business has provided me a quote over the phone, then after I dropped my car off called me back to say they miscalculated the estimate and that it will cost an additional $1,100 because they looked up the wrong parts. After going back and forth on the phone, they somehow came to a conclusion that it would only cost an extra $700. Pretty evident of price gouging. On the second occasion, they told me my only option to fix my car issues was to walnut blast the intake valves for $1400. I spoke with the mechanic on the phone and they claimed they had dealt with this same issue multiple times and were sure this was the only fix. I declined, and ended up finding a very obvious vacuum leak that cost me $8 to fix. It is very clear that this business is trying to take advantage of European vehicle service prices while providing inadequate work.

What a GREAT place! Friends told us to take our 2001 BMW M Coupe 170 miles to EuroEnvy when we…read morestarted having engine problems during a group drive. They were so right! Tom and Shannon are very experienced with Audis, Mercedes, Minis and BMWs, especially BMWs with S54 engines like ours. They squeezed us in the same day, and Tom diagnosed it as needing a throttle position sensor - and he had one in the shop! They drove us to the mall to have lunch and hang out until the car was ready,and drove us back. Tom explained everything he did and gave us great information about other work we might want to do on our 24 year old car. Anyone who will do all that for an out-of-state customer they'll never see again is worth their weight in BMW parts!

I recently had quite an adventure with my car. It all started when I got my oil changed and had a…read morestate inspection done in another state. I was driving from Pennsylvania to Virginia, on my way to Charlotte. I planned to stay overnight in a hotel in Virginia before continuing my journey. The place that did my oil change mentioned they couldn't reset the service reminder/error message on the screen. So, while I was driving to Virginia, my car kept flashing "Oil pressure low." It was 11 PM, and I had no idea where to stop. I assumed it was just the reminder not being reset, as the service provider had informed me. I made it to the hotel, but the next day, my car wouldn't start. It made loud knocking noises and had jumpy movements. I stopped and towed my car from Virginia to the BMW dealer in Charlotte. A couple of days later, the dealer called and informed me that the car didn't have enough engine oil--only one quart! They recommended replacing the entire engine and quoted a whopping $27,000 for a remanufactured engine. I was shocked! Even my 2016 car wouldn't resale for that price. Desperate for options, I called companies that buy cars with failed engines, and they quoted me $1,500. Then, THANK GOD, I called Euroenvy to check if they could replace the engine. They asked why I needed a new engine, and after explaining the issue, they quoted a price, and I approved the job. I then called BMW to release my car, and they offered to replace the engine for $19,000 with a used engine that had 79k miles. I declined and asked them to release the car. I towed the car to Euroenvy, thinking they were going to replace the engine. This is when the MIRACLE happened. Euroenvy called and said they weren't sure why I needed an engine replacement. They ran some diagnostics and asked me every single question about what had happened. After a thorough test run, they discovered that my engine didn't need replacement at all! The issue was a leaking oil drain plug, stripped by the first place that did the oil change. They fixed it, test-ran the car, checked for any leaks, and found none. They charged me $243 for the service, and my car has been running super fine ever since. In 2 weeks, the agony i went through is something cannot be explained (from $27000 to $19000 to $1500 to sell the car to now. This is not just about money. It is a combination of money + agony that we were going through the whole time. Euroenvy could have just replaced the engine as I already approved the job (BTW their engine replacement is way cheaper than the dealer) but they didn't do it. They did what was right and I just LOVE this place. Until I live in Charlotte, you will be my GO TO place for my car. In today's world, it's easy to find smart people, but honesty is a very rare quality. Euroenvy is a place that combines both smartness and honesty. You are the best, and I will never forget this experience.

Had my oil changed at Auto Specialties and they were amazing, fast service, fair pricing, and…read morereally nice staff. Highly recommend!

They talked my daughter into new brake pads,rotors and tires just to get an alignment. Her brake…read moreand rotors were only 1 year old I had them replaced a year ago and she purchased 2 tires front brakes and rotors that she got from a parts store they charged her $800 labor plus $199 for alignment and $ 400 for 2 tires,front brakes and rotors for a total of over$1400

Very friendly, great service, fair price. Had provided service for Mazda 3, Toyota Highlander, and…read moreHonda Civic

I went in thinking I need front brakes. They checked and said brakes ok. They could have sold me a…read morebtake job and they didn't even charge for looking at them. That kind of honesty and service is hard to find. They have all my future business.

We had a fantastic experience at Mercedes-Benz of Northlake from the moment we walked in. No…read morepressure, no dealer gimmicks, just a warm welcome and a team that genuinely wanted to make sure we found the right car. Garrett was outstanding. I took the same EQE 350 on three test drives just to make sure it checked every box, and he was patient every step of the way. He was knowledgeable, friendly, transparent, and most importantly, trustworthy. Easily one of the best sales professionals I've ever worked with. Dan, the General Manager, was great as well and checked in with us throughout the process. Finance was quick and easy, and before we left, the team took the time to walk us through the car and personalize the setup. The whole experience exceeded our expectations and felt like buying a Mercedes should. A big thank you to Garrett, Dan, and the entire Northlake team!

Made my appointment for service. Appreciate Adnon taking time to walk through things with me. He…read morekept me statuses along the way. Nick did a great job on the work and got it done quickly. Great experience, highly recommend.

Hidden in a newish storefront on a busy street is Concord Auto service center. My sister got her…read morecar inspection here and remarked on the "honesty" of the service staff. As someone who has been flimflammed by mechanics before... It's great to see some honest businesses thriving and providing quality car service.

Have done business with Concord auto service center with multiple family vehicles since 2010 and…read morewas always satisfied with thier work and prices. Recently took my chevy truck for ac service and repair if needed. Got a call and was told needed new hose with cost $531 and i approved it. Went to pick get the truck and cost was $780. They charged diagnostic, two freon recharges and twice the price of a NAPA hose. I now know this is not the same ownership, management and mechanics that I was pleased with originally. They apologized for the mixup.