Buyer beware! I will…read morestart off by saying, I love my Volvo and have been loyal to Johnson Volvo and their service department for over three years. Today I was there looking at an XC 40 for my Young driver and took it on a test drive. While on the test drive, I was notified that there was someone else interested in the car. I explained that we were on our way back to the dealership with intent to purchase the car. When I got there, they were selling the car right out from under us to another family! I have never felt like Volvo was slimy until today. I'm really not a mean person but I am completely blown away by how we, as a loyal customer, were treated. When I asked to speak with the manager I spoke with Steve and he said "we don't hold cars here" and "This is just the way we do business here". I was in utter disbelief! Sorry Steve. We will take our business elsewhere.

I made a reservation to have my 100,000 mile check up over a month and a half ago because I had to…read morewait on a loaner car to be available at Johnson Volvo . I received a call this morning , on my appointment date, that they didn't have any loaners and I have to reschedule. I had my whole day arranged around this car service that I made a month and a half ago! My new appointment is now September 30 so I will have waited 2 months from my original call date to get a loaner !!!!! unacceptable!!!

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

My husband and I couldn't be more pleased with our purchase experience at Lake Norman Hyundai…read more Garrett, our salesman provided top notch professional, caring, informative service from start to finish. From the test drive to communicating in detail throughout the paperwork process, then sitting in the car and reviewing how to set up all the features in our new Tucson hybrid. He consistently left us feeling we made the right choice stopping in to LNH that day. Even after we noticed an unfamiliar sound after driving, he told us to bring the car back in to have it checked that same day and the service tech rode with us and explained why the sound was different from what we were used to. We have had many car purchases both being in our mid sixties and this experience by far was by far the best. We highly recommend Garrett and LNH!

Had my son take his 2024 Elantra hybrid there to have a recall taken care of which turned out to…read morejust be a software update. During which they tried telling him he needed a coolant flush, brake fluid flush, fuel system cleaning totaling over $890. WTF...the car has only 36,000 miles on it! They prob saw he was a young kid and thought they could squeeze some $ out of him. Told him never to go there again.

Got a fast quote on my car within 4 hours. Great offer, even though I didn't buy a vehicle from…read morethem. Excellent service!

I thought I was an Audi customer for life after having both the 2022 and the 2024 Audi E-Trons. I…read morehave been in a lot of SUVs and nothing drives as smoothly and as quietly as the E-Tron. Every time I am in a gas car now, I am super annoyed with how clunky and loud it is. The features of the E-Tron are also amazing. I am for sure an Audi for lifer now after the exceptional customer service I got from Raymond Carruthers. He's an excellent sales person and this is coming from someone who was in sales for 10 years (B2B then surgical device sales) and who cannot stand it when sales people are pushy or use BS tactics like "well if you sign up today then I can do X but I can't honor that tomorrow." Ryamond goes above and beyond for his clients, he never uses shady sales tactics, and as long as he's at Audi, I'll come back to this dealership each time I need a new vehicle. THANK YOU Audi Northlake and Raymond!

I have had the worst experience imaginable buying an Audi here. I chose Audi Northlake because i…read morewanted quality and reliability. This has been a nightmare of a purchase. I bought an Audi Q3 and at first everything seemed decent. Until I test drove it. There were so many issues not mentioned I am disappointed. - I noticed there were cracks in the windshied. - The vehicle started making gringind noises from the wheel. - The Drive was so loud it sounded like driving a tank. - Large amounts of water began to leak into the interior of the vehicle. The Dealership told me the vehicle had 2 bent rims. They explained they repaired them. After driving the vehicle off the lot 2 minutes later I returned because the issue was not fixed. They continued to tell me everything was ok but an Audi is meant to be a comfortable premium ride. My main question is how was this not caught before selling me the vehicle?? I took the vehicle to get third party inspected. They noted cupping on the tires causing these issues and damage to the brakes and rotors causing grinding. After I thought this was finally over the vehicle continued to grind. and now as of today my vehicle is having electrical issues and leaking water into the car. I literally pulled cold hard cash out the bank to pay for this vehicle and I am not satisfied. Maybe that's my sign to stick with American vehicles. After all, spending another 10k at this dealership immediately after buying this vehicle was not in the plans. Audi has let me down.

We have been doing business for a while with Mooresville Ford in Moorseville NC. These people are…read moreawesome. The customer service is second to none. John Keys the general manager is without a doubt the best. We have purchased two cars from Wilber Rouse and what a pleasant buying expereince every time. Now get the most amazing part of this....They have a customer service person named Michael Blank. I know that If I need something no matter what he will be there to help me. Would you believe I have his cell phone programed in mine. I needed help with my Sync in my new Ford Fusion. I made an appointment with the service dept. and I had not been there 2 minutes when they calledl Michael to tell him I was there. He came over immediatley to tell me they would have my car ready in 30 minutes. They did and then he sat in my car with me and re-programmed my cell phone to hook up with my Sync. This is the second time he has taken the time to do that, the first being when I purchased the car. Every car dealership should have the customer service that Mooseville Ford has, a general manager like John Keys and a salesperson like Wilber Rouse and without a doubt they all need a Michaell Blank. I have recently moved to South Carolina but will definately drive to Moorseville NC to purchase all of my vehicles. Thanks to all of you for everything you do every time we purchase a car from you. You are all first class.

This is my third attempt to, successfully, get my comments in regarding the outstanding sales and…read moreservice experience my wife Mary and I enjoyed this week as we took delivery on our beautiful Explorer Platinum. Wilbur, our sales person was indispensable in tutoring on all of the new technology and standing with us through the other staff from beginning to end. Thank you to the Mooresville Ford family. The Rouses

We have been doing business with Little Rock Auto Sales for 20 plus years. They have always been…read morevery helpful and willing to go the extra mile.

I have had Chris as my mechanic for many years and have always been very happy with his work. Very…read morehonest and reasonable. It is wonderful to have someone you can trust and not have to worry about getting ripped off.

Jamison was very efficient in evaluating my car and sharing the expected cost as well as giving me…read morean estimated timeline and ensuring that they met the timeline for having the car repaired. Basically someone damaged the front right side of my car. Ashley and Jessica a part of their team went above and beyond ensure that I have seamless service I would highly recommend classic collision on Albemarle Road.

I'm so happy that I took my car here after a deer hit. The only car I have ever loved in my 71…read moreyears, I was traumatized. Glenn Stokes was my service person go to. He kept me updated on a regular basis and the repairs were finished way before I expected them to be and it looks absolutely beautiful! I am so happy with the work and the customer service of Classic Collision. I would never even consider taking my car anywhere else after this experience.