My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

My husband and I couldn't be more pleased with our purchase experience at Lake Norman Hyundai…read more Garrett, our salesman provided top notch professional, caring, informative service from start to finish. From the test drive to communicating in detail throughout the paperwork process, then sitting in the car and reviewing how to set up all the features in our new Tucson hybrid. He consistently left us feeling we made the right choice stopping in to LNH that day. Even after we noticed an unfamiliar sound after driving, he told us to bring the car back in to have it checked that same day and the service tech rode with us and explained why the sound was different from what we were used to. We have had many car purchases both being in our mid sixties and this experience by far was by far the best. We highly recommend Garrett and LNH!

Had my son take his 2024 Elantra hybrid there to have a recall taken care of which turned out to…read morejust be a software update. During which they tried telling him he needed a coolant flush, brake fluid flush, fuel system cleaning totaling over $890. WTF...the car has only 36,000 miles on it! They prob saw he was a young kid and thought they could squeeze some $ out of him. Told him never to go there again.

I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

Got a fast quote on my car within 4 hours. Great offer, even though I didn't buy a vehicle from…read morethem. Excellent service!

They making servicing your vehicle just a bit more enjoyable! Never try to sell me more than I…read moreneed, get me in and out quickly.

Buyer beware! I will…read morestart off by saying, I love my Volvo and have been loyal to Johnson Volvo and their service department for over three years. Today I was there looking at an XC 40 for my Young driver and took it on a test drive. While on the test drive, I was notified that there was someone else interested in the car. I explained that we were on our way back to the dealership with intent to purchase the car. When I got there, they were selling the car right out from under us to another family! I have never felt like Volvo was slimy until today. I'm really not a mean person but I am completely blown away by how we, as a loyal customer, were treated. When I asked to speak with the manager I spoke with Steve and he said "we don't hold cars here" and "This is just the way we do business here". I was in utter disbelief! Sorry Steve. We will take our business elsewhere.

I have had the worst experience imaginable buying an Audi here. I chose Audi Northlake because i…read morewanted quality and reliability. This has been a nightmare of a purchase. I bought an Audi Q3 and at first everything seemed decent. Until I test drove it. There were so many issues not mentioned I am disappointed. - I noticed there were cracks in the windshied. - The vehicle started making gringind noises from the wheel. - The Drive was so loud it sounded like driving a tank. - Large amounts of water began to leak into the interior of the vehicle. The Dealership told me the vehicle had 2 bent rims. They explained they repaired them. After driving the vehicle off the lot 2 minutes later I returned because the issue was not fixed. They continued to tell me everything was ok but an Audi is meant to be a comfortable premium ride. My main question is how was this not caught before selling me the vehicle?? I took the vehicle to get third party inspected. They noted cupping on the tires causing these issues and damage to the brakes and rotors causing grinding. After I thought this was finally over the vehicle continued to grind. and now as of today my vehicle is having electrical issues and leaking water into the car. I literally pulled cold hard cash out the bank to pay for this vehicle and I am not satisfied. Maybe that's my sign to stick with American vehicles. After all, spending another 10k at this dealership immediately after buying this vehicle was not in the plans. Audi has let me down.

Two weeks ago, I left a 5-star review. Since then, I have experienced what I believe is the real…read moreAudi Northlake, and my opinion has changed dramatically. I purchased an Audi Certified Pre-Owned A6 expecting the quality, inspection standards, and peace of mind that the Audi CPO program is supposed to provide. Instead, the vehicle has now spent more than a week in the service department for a speaker rattle and an engine/driveline vibration that should have been identified before the vehicle was certified and sold. The service department's repair for the speaker rattle consisted of applying felt tape, which resulted in a roughly two-inch gap between the door panel and the sheet metal. As for the driveline vibration, I completed test drives with two different technicians, both of whom acknowledged the vibration was present. Despite agreeing that a problem exists, no solution was offered. I raised my concerns with Sales Manager Sean Fairman and asked about options to unwind the deal or find a reasonable resolution. Initially, I was told that a vehicle could be sourced from another Hendrick dealership and that the numbers could remain the same. However, after presenting three different vehicles as possible solutions, I was ultimately told none of them would work and that no vehicles could be transferred. I was then informed that trading out of the vehicle would effectively require me to absorb approximately a $10,000 loss because, as I was told, "it's your car now." This response was particularly disappointing given that Hendrick operates a large network of dealerships and inventory. Rather than working toward a reasonable solution for a customer who had just purchased a Certified Pre-Owned Audi with unresolved issues, I felt my concerns were dismissed. Used vehicles can develop problems, and I understand that no car is perfect. However, when a vehicle is sold as Audi Certified Pre-Owned, customers have every right to expect that significant issues have been identified and addressed before delivery. More concerning than the vehicle itself has been the dealership's unwillingness to stand behind the product they sold and work toward a fair resolution. This experience falls far short of what I would expect from both a premium automotive brand and a flagship dealership. As a result, I will be filing formal complaints with Audi of North America, the Better Business Bureau, and exploring my legal options. I sincerely hope Audi Northlake uses this feedback to improve both its inspection process and its customer service practices so that future customers do not have a similar experience.

I'm very pleased with Scott Auto Body. They're a VW Certified Collision repair shop & I felt very…read morecomfortable handing over my Jetta for them to repair some body damage. The rep (who works at Keffer VW) was very nice & patient in explaining the estimate & the process. A highlight was them coming to Keffer with a rollback to pick up my car & bringing it back when my car was ready. A rep from Scott Auto Body kept me updated every day throughout the process. The time it took to repair my car was very reasonable (3 days) & I was happy that they were using genuine VW parts & VW certified technicians. My car looks perfect! It looks as if nothing ever happened. They washed it & detailed it inside. Looks brand new! I will definitely use them again, if I need to.

Caliber, formerly known as Scott Auto Body, is a top shelf body shop…read more Caliber repaired minor damage to the rear corner of my vehicle after one of my very nice neighbors got a little too close in a parking lot I went with Caliber for a few reasons: * only Audi certified body shop in Charlotte (tools + training) * electronic claims with my neighbors insurer, USAA * positive Yelp reviews I noticed a good mix of everyday vehicles alongside a few unique vehicles (Lamborghini Gallardo, Tesla S, Audi RS4). That diversity of clients was confidence inspiring in my decision. Ravi at Caliber was easy to work with. The estimate process was painless. Had an appointment in 2 weeks. Vehicle repairs took 5 business days, mostly due to waiting on 3rd parties like the wheel repair and paintless dent repair experts. Vehicle looked sharp, possibly as good as the day we bought it, when I picked it up. I will definitely recommend Caliber to friends and family.

I always feel like family when I'm at Williams. Service and sales always takes care of me! I…read morewouldn't go anywhere else

A few things have changed that seems very odd to me. I was told that all Subaru service centers now…read morecharges a processing fee for paying with a credit card. I had a back windshield wiper changed twice, and went bad within months. In less than a year, I had to replace my vs k windshield wipers. Staff are nice.