I've been a long time patron of this store without a doubt that they are helpful and go above and…read morebeyond for their customers! This may be a big chain association but definitely with hometown vibes!

I had a very disappointing experience with this automotive store. I was referred by a tow company…read morethat jumped my truck and said I should go here cause he likes it and told me a bonus that they would help install a new battery. I even called ahead to verify they had the battery I needed and confirmed they would install it. I live far from the store, so I made sure to check before making the trip. When I arrived, I saw one guy helping a customer and another couple waiting, so I patiently waited my turn. Eventually, another employee came from the back and the other guy was finished with customers and asked how he could help. I mentioned I had called about a battery, and he acknowledged that it must have been the other guy I spoke with. I explained that I had jumped my truck but wasn't sure if the battery was bad, and he offered to test it for me. I thanked him and mentioned that I chose their store over my usual place because they said they would install the battery. To my surprise, he then said it was a complicated battery and they couldn't install it due to staffing issues. I told him that I had specifically called and was told they would do it. We went inside to look up battery options, and during this, he answered a phone call. I asked the other guy if he was the one I spoke to on the phone, and he confirmed. When I mentioned that he had said they would install it, he asked if it was one of those complicated batteries. The guy on the phone nodded yes. I pointed out that they knew what kind of truck and battery I had before I came in, (2016 Chevy Silverado)but they still said they couldn't install it. I was frustrated and explained that I had driven a long way based on their assurance. I asked if the issue was due to not having enough staff or because the battery was complicated. I had other items to buy as well, but at this point, I decided to take my business elsewhere. The guy who checked my battery was a skinny, acne, and the other guy I spoke with on the phone was working with him that night, 6/19/2024. This was a complete waste of my time, and I won't be returning.

Mixed opinion here - I stopped in to get some windshield wipers for my daughter's car. Not close to…read moremy house, but I was in the area and always want to support local business. They have the little computer thing you look up your make and model, and it spits out the wiper that you need. Her car is one of those that has two different sizes, the two wiper blades are not the same. I grabbed them off the shelf and the guy at the counter confirmed they were the correct ones for me. Got them home, and both wipers were the wrong size. Not just one, they were both wrong and really not even close. So I drive the 20 minutes back to the store and talked to another person, who now tripled checked in their computer that these were the recommended sizes. He then did some more looking, and figured out that the NAPA computer for some reason recommended two different sizes, one of which was obviously wrong. He then got me the right ones, but I had to pay an extra couple of bucks for the right ones. Pretty irritating, since it was their error that caused me to have to drive an extra 40 minutes. I'm conflicted because the guys working were definitely trying to help and ultimately I did get what I needed. But there is no reason that it should have been such a hassle, should have been right the first time. Seemed like a corporate flaw with the computer inventory or whatever, but at the end of the day the hassle flows to the consumer at the local level.

Amazing customer service! Got exactly what we needed so fast because we immediately had someone…read morehelping us although it was busy. He was super nice!

Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Finding a great mechanic or auto shop -- like finding a great doctor you can trust and go back to…read moretime and again -- is just one of those things in life that is pretty priceless. It just takes the stress out. That's been my experience with Mackert and working with Chris over the last few years. The guy is super friendly, a great listener, and I've come to have no doubt that he's looking out for his customers' best needs and interests. I probably should have written this review a long time ago, but after he and the shop went the extra mile for me (again) a couple of days ago, my guilt finally got to me! Anyway, Mackert is great and I'd recommend them to anyone.

Had my vehicle for weeks and did not complete the repair. Terrible customer service. I paid to have…read moremy vehicle towed to another shop to complete the repair. Owner drives an electric car and is clueless in addition to being incredible rude.

I needed an inspection for car insurance. I was hesitant to try them at first due to a few bad…read moreexperiences with the prior owner several years ago, but I walked away delighted! The front desk person was very professional and friendly. Ron Patel, the owner, worked with me to understand what was needed. I was able to get in the very next morning. The waiting area had everything I needed to be productive during the wait. I was able to get to know Ron during part of the time and was very impressed with his friendly manner, knowledge and experience. I highly recommend them to anyone needed help with their vehicles.

Spec German took incredible care of my 996 Turbo. They performed a full tune-up that included a…read moreSoul Performance exhaust, GiroDisc rotors front and rear, PCCM+ install, cabin air filter, spark plugs, transmission and differential fluids, and a complete brake flush. The car feels tighter, smoother, and sounds absolutely amazing. Their attention to detail and Porsche expertise really show. If you're serious about maintaining or upgrading your Porsche the right way, Spec German is the shop to trust.

I took my 2015 Porsche Panamera GTS in for its first scheduled service since purchasing the vehicle…read morein March of 2022. Spec German was highly recommended to me by a fellow Kitsap County German car owner as the place to go for German luxury car service and repair. I was not disappointed in heeding his advice. Everyone I've spoken to at the shop is courteous and pleasant. Jacob, who performed the service, took a significant amount of time to answer my many questions. (I probably took more time out of his day than I should have.) He showed a great deal of knowledge in his craft, care for the work he performs, and attention to doing the job right. Given the overall experience, quality of work, and reasonable rates, I will definitely bring my car back for all non-warranty service and maintenance.

have had several marine alternator repairs over several years. They had parts for a 12vdc lift…read moremotor to replace the worn brushes solving an expensive new replacement motor assembly.

The guys in there are great willing to share information and have a can do attitude. Had them test…read moremy alternators one was bad so they rebuilt it. The other one was good. They had the bad one fixed up in no time. Very happy will stick with them from here on out.

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob did an outstanding job in every way - the work he did, the explanation, and follow-up. We…read morehighly recommend using him. We will definitely go back to his shop.

Being a single mom, it's nice to have a trusted automotive service company to rely on who I know…read morewill be fair, thorough, and accurate. The staff truly cares about their patrons, they are not pushy for services that you don't need right away, and their prices are more than fair for the maintenance or repairs that you might need. They are literally the best mechanics I've ever dealt with. I feel like they know more about all vehicles than the dealerships! Truly a wonderful company and I highly recommend them for all your automotive needs !

Highly recommend Schultz & Sons Automotive. They were super quick to look at and fix our vehicle…read more We had a coolant issue that they quickly diagnosed and repaired at a very reasonable price. Their promptness, professionalism and kindness has made me a lifelong customer. TRUST ME, you want to bring your vehicles here! Also, great customer service and a super clean space!

Jessica C was fortunately the fabulous woman who helped me with my windshield wipers. I am NOT…read morevery well versed on all things auto related. In fact, quite the contrary. THANK GOODNESS I was helped by Jessica who so patiently guided me to the wiper section, then explained and assisted in making a choice. Not only then, she made sure I had the fluid in which to make them work properly. Doesn't end there....she walked me out to the car and installed the wipers for me. WHAAAAAAT? Damn girl, you ROCK. It is exactly that kind of service that is missing in retail and am so grateful to Jessica for making me a lover of this company. Thank you, Jessica C. I LOVE YOU for putting in the extra effort to making my time at Autozone amazing. :)

I went to have my battery replaced and were helped by Kyler. When he went to change the battery we…read morewere surprised by a black widow. Thankfully, Kyler overcame his arachnaphobia and successfully changed my battery. Kyler was friendly, helpful, and knowledgeable with all of my questions. I appreciate the customer service and help with the spider!