Really impressed by how outgoing and friendly the staff is. The guy behind the counter even came…read moreout to my car to get more info to help me out. I really liked how attentive and nice and helpful they all were. Good job.

Highly recommend OReilly's in Hendersonville . I had an…read moreunpleasant experience at Autozone down the road . I walked in stood there for 5 minutes ( not exaggerated). Four employees standing behind the counter and only 1 other customer in the store and NOT one of them acknowledged me , nor spoke to me nor offer to help me . I walked out and drove down the road to OReillys . As soon as I walked in Michael was checking out another customer but took the time to greet me with a friendly Hello and stated that someone would be right with me . It's all about customer service that wins my business . Michael even took the time to install my windshield wiper era that I purchased . Great customer service , what was I thinking going to Autozone !!!! Never again ! Thanks Michael .

Great painless install of my Katzkin leather in my Lexus Lx470. Bought my Katzkin's and they…read moreassigned me to Cole Brothers. Great job, fast, thorough

A year ago, I bought a brand new truck and took it in and got the tint which I did upgrade to the…read moreceramic. The tint was good, but my truck came back with a dent in the hood. I was forced by the company and my employer to remove my post without looking into anything. They said it wasn't them, and I will just have to live with the damage which I did get fixed. Even after removing the post, they're horrible leathery old representative. Brenda continuously said bad things about me to my coworkers for simply pointing out that I had damage on my truck. Sorry to my old company for reposting this, I hope you understand the reason I am is because how horrible their representative treated me.

Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Had my brakes done over a years ago with Dan's rotors and…read morepads . My wife drove the Car a few times a week . Rotors warp they said it only had a 12 month warranty on it we were over 7 months over . But they wanted to charge full price and if it wasn't it was a few hundred more then any other shop around Whitehouse. I don't know what happened to them. But I'm not going there again.

Always the nicest most professional people. They never try to up sale but will tell you if they…read morenotice anything needing attention. If you say no to a service they will still estimate it for you. They keep you updated on work as the service progresses. I drive 30+ minutes to get all our vehicles serviced here.

Stopped in today for an oil change and it was a great experience. They did a very thorough job…read morewith the car and they were very friendly and professional. I'll definitely go back in 6000 miles.

I purchased a travel trailer from Greg Kneedler, Sales Manager of Vic Jenkins Automotive on…read more03/14/2024 and have had nothing but problems. The biggest issue is the water damage due to an undisclosed accident. It was Greg's personal travel trailer that he sold on the Vic Jenkins Automotive lot. He even went so far as to slap a "Car Fax Report" sticker on the window (see attached photo) as if it had been certified. When asked for the Car Fax Report I was told it was only for cars and not travel trailers. I should have known this guy was shady. Do yourself a favor and avoid Vic Jenkins Automotive.

Do not take your vehicle to the collision center. They will not update you on your vehicle, if in…read morefact you call for updates they will lie. They will take much longer to do any and all repairs with no apologies given. They will take it upon themselves to do repairs you didn't not authorize and you have to pay for. They will over charge you and say something small took 13 hours when there is NO possible way it took that long. Please I urge you to take your car for repairs anywhere else. Please don't let them steal your hard earned money. This company is a scam!

Travelling on the interstate from IN to FL. The dreaded flashing check engine light and engine…read moremiss-fires causes the car to shudder. Was able to drive it to David Smith's Auto Center where they fixed the problem quickly and got me back on the road. When you are a non-local, passing through, you expect to get "premium pricing" since they will never see you again. That was not the case here. Fast repair and pricing much lower than I expected. Very trustworthy.

I recently broke down near Dave's, and although they could not fix the alternator on my…read moreMini-Cooper, they offered me shelter from the triple digit heat while I waited for a tow truck. They also gave me a company shirt to replace the ruined one that I was wearing, and offered me food and water. I had to wait there for well over an or so, and all the while, they' were extremely hospitable, especially Miss Debbie. Thank you so much for helping me during an extremely difficult day!

OUTSTANDING is all I can say. Everyone was amazing especially the Asst Manager, his name starts…read morewith a K. Walked in for information and ended of buying 4 wheels, 4 tires and warranty all because of the manager. They had my vehicle in the shop for 40 minutes. I can't say enough about this entire establishment. I walked into NTB first but stood there for 40 minutes. I am new to the area but will never go anywhere else for my service needs.

I use Discount Tire all over the nation. I exclusively purchase my tires from them. Whenever they…read morereach out to me about air pressure I go to the closest location. I've been to this location multiple times and waited over 10 minutes. No one even comes out to acknowledge you to get your tire pressure checked. I understand if they are busy they might not be able to do it right away, but other locations at least acknowledge you and tell you that you'll need to wait.

I had an awesome experience buying my Black 2024 RAV4 at Toyota of Gallatin. Lydia Atmore was…read morefantastic--friendly, straightforward, and super helpful. She walked me through everything and even delivered the car to my home spotless. That alone was above and beyond. John Denton in finance made the paperwork quick and easy. No pressure, no hassle. Overall, great people, great service, and a smooth buying experience. I'd definitely recommend them to anyone looking for a dealership that actually takes care of its customers.

Shame! Shame! SHAMEFUL!…read more For Toyota vehicles being the absolute GOAT that they are in my experience, this place serves the Toyota Name ZERO JUSTICE. An absolute DISGRACE- yall ought to be ashamed of yourselves as humans! They have literally taken parts off my vehicles and LOST THEM on more occasions than I can count. Then they charge you for the parts. a $250 wheel bearing? Maybe. My $1500 skid plate!??? Seriously!?? They will also do things and deny them often, they will lie to your face happily, and will waste your time. (Let your vehicle sit for 8 hours and claim they're working on it while it's sitting in a Parking lot not being looked at). if you can find your own mechanic- I'd advise to... because this place hires the barely hirable.