I had questions over a car for sale. Apparently they dont have the people to talk to about sales on…read moresundays. I talked with the manager, I wasnt done with my questions and she hung up on me. She wouldn't give me her name either after asking multiple times. It explains all these one star reviews, poor service from the top down .Ill sell my car the other junk yard.

This one time I bought some speaker stuff from there, was using the blue barrel to carry my items…read morewhile in there, placed my item in my back pack after purchasing them and was putting away the blue wheel barrel as I was walking out the manager or boss (not too sure but he was an old white guy talking and coordinating all the workers the do and don't) stop me checked my backpack and then GRABBED my backpack and told me I can't leave because I have the items in my backpack thinking I stole the items I just purchased, I even told him I just barely purchased them. Made me go back to the counter to have them check it out and show them the receipt again which I did. Was quite upset about it because I just purchased it and he's acting as if I stole it. He didn't even apologize and went back to coordinating/yelling at the workers. He was very rude and unprofessional

We were stranded at a gas station near them and they brought over transmission fluid for us. They…read moreare awesome.

Wow! Great little store with amazing service! The owner and his crew were awesome! Very helpful…read moreand full of information

We bought an alternator today and it was broken upon going to install it. We paid 290 bucks for…read morethat. Now we can't get to work and they are closed tomorrow. How is this right? The guy on the phone also got me said it was 205 and when we returned the old one we would get 61 back. However when we got there he said 288 or something and when I questioned it they said when I get the 60 back it will be 205. I said let's just pay cause I didn't want to go somewhere else even though I had found cheaper someone was already coming to install it. This isn't okay and we better get a refund.

These guys always have the parts I need. in my experiences the dealership is always higher, and in…read morea recent repair the dealer said they could have the part in 3 days.

Felt so uncomfortable seeing political flags in their office. As a corporation I thought it would…read morenot be aloud but it must come from store management to allow this. Sad to see it. Also they are not well trained in communication with their customers.

Outstanding customer service and I have referred my family and friends. Keep up the great team work…read moreyour customers do appreciate you. Just remember you can't please everyone although you keep trying. Please continue with the great service you provide to your customers.

Always very helpful, they take time to help diagnose what's going on. The stores have all been…read moreclean inside. Go check them out.

Cisco was such a great help. Before I came here I was at AUTOZONE and the manager and workers were…read morejust so rude. When I got to O'Reilly the workers were so much nicer, they were giving me so much more advice about what I was looking for, and most of all they just took care of me. Cisco helped me install my headlights and even helped me find a product to clean them off. Such an amazing experience. Thank you Cisco

The level of customer service was not only above and beyond, but it was something that caught me…read moreoff guard for an AutoZone. It was something that I would've expected from a four or five star resort. I called looking for an alternator for my truck and they didn't have it in stock. I would've thought my experience would've ended there because I'm sure the store is busy however it didn't Eddie Vivales continue to call around for me to multiple locations until I was completely satisfied and my needs were met . I'd like to take this opportunity to tell them thank you very much. Your customer service was above and beyond.

1 star service. Minnie was stand offish and very unpleasan. She shouldnt work there if she doesn't…read morelike her job

I'm EXTREMELY grateful to PepBoys and Andrew, in particular, for taking such great care of me. I…read morewas running errands and turned a corner and suddenly heard a very loud noise and new something was wrong. 20 seconds later my tire light came on. Thank goodness I was literally 1 block from PepBoys. I turned into the parking lot, jumped out of the car and had a completely flat tire. Andrew helped me right away and provided excellent customer service. I mentioned that I had an all-wheel drive car (Honda CRV) and the last time something like this happened I needed to replace all 4 tires, not just one. He tested the tires and knew they were not very worn (which was correct) and recommended replacing 2 (not 4) due to the measurements, but I wanted all 4 tires to match and asked for an estimate for 4 tires, which was about $750. Ugh!! After waiting a short while in the waiting room, Andrew came back to tell me that the flat tire was salvageable. What the heck!!?? He said the tire popped from a nail, which meant it could be fixed (FYI: my previously popped tire was a huge gash from running into a curb, which could not be fixed). End result: The initial $750 estimate, turned into $21 out the door. Just wow! I was soooooo happy. PepBoys could have just replaced all 4 tires, which is what I asked for, and I never would have known a thing. $750 gone like that! But they saw it wasn't necessary and brought it to my attention. I swear I will never go anywhere else. Pep boys is my ride or die now. Thank you so much, to Andrew and to the whole PepBoys staff. Now this is how you do business. WITH TRUST!! You now have a customer for life!

I scheduled an appointment to have my check engine light ran and came all the way over for the guy…read moreworking the counter to tell me that he didn't have anyone working that could take a look at my car. This is the worst auto center I've ever been to and will not be coming back.

we recently went to O'Reillys, which use to be a Krangens. I took my dead battery in and told them…read moreI needed a new one, they told me that one of the poles were leaking fluid and it's not covered under warranty. Naturally I was a little upset and told them so. They said they would work with me. In the end they gave me the prorated price that I had in the beginning and the battery was alot cheaper than I expected it be. I didn't expect that from them but i appreciated it. Thank you

I recently had misfortune of having to frequent this establishment. I went in with a part that I…read moretold them Might still be under warranty. From the moment I mentioned warranty the lady behind the counter bombarded me with questions to the effect. Could your vehicle have caused the part to malfunction , could I have had something to do with it malfunctioning. I have been working on cars since I was 14 years old and I am 52 now. I think I know a thing or two about cars. As I mentioned before If the part was covered under the warranty Great, if not, so be it. I still needed the part. In the end I ended up getting a partial warranty price on a very pricey part BUT I sure could have done without the rude 3rd degree treatment. I left this establishment with a bad taste in my mouth.I wont be visiting this parts house again anytime soon. Sheesh.

Great place to come to and to be ready and very professional on there work also no problemsread more

Well it's a junkyard what do you expect? The only positives are there is an app you can use to…read morecheck car availability. They charge you 10 dollars to use the metal cart to haul parts around the yard, which is the stupidest thing I've ever heard. Why would you charge me to use the device that gets parts from the yard TO WHERE I PAY FOR THEM? I absolutely would have bought more things with that cart but instead you have to get your little 10 dollar fee... what does it cost you if I buy nothing? Not a damn thing. It's a metal cart. Rethink this policy, it's absolutely asinine.