The worst costumer service in my life, on 9/15/2026 around 5 pm I went to your store #3936 2005 Plank rd Fredericksburg Va to buy a lightbulbs for my car, as soon as I walk in in to the store you could see a color woman think her name was Natasha with a nasty attitude said What do you need, I say a lightbulb for my honda Ridgerline and she replied like a stupid FOR WHO???? I say lightbulb and she said ok this way, I told her you can give me the number so I can go get it, she ignored me, she grab one without telling me the price, I said what's my options and she said from good to bag, and this is have way, in a tone of voice demanding and sarcastic. I didn't know you sell BAD LIGHTBULBS. And the moment to pay she didn't ask me for my phone number for my rewards, and went to my car frustrated , I never been so disrespectful before in such a way she make me feel not welcome, who knows maybe because of my ethnicity and top of that she gave me the wrong item. At this point I decided to call back to the store an d speak with the manager, I think a Spanish guy he didn't apologize he didn't even care, when I found out she gave me the wrong part I decided to call again, this time I speak with other manager this one so different then the previous one, he apologize for such a behavior. Its been more then 3 days and still remember and hurts.... how a person can ruin your day.
The question is why you hire somebody with nothing or 0 skills in a auto parts, person who is unhappy, and looks so getto.
Also I decided to cancel my commercial account because Im not coming back to that store again... read more