My tires have been squeaking ever since I got the brake pads replaced in August. The squeaking has…read moreonly gotten worse since. Makes me question the quality of brake pads they used. I reached out a week ago about this asking if perhaps they could inspect the issue, and have not heard back from anyone. I've tried to reach out twice now. Pretty disappointing.

Fair prices and great hours. Very trustworthy and helpful. I love that I don't have to take a day…read moreoff work and could fit me in after work. Great communication.

Needed a battery for a harley road king. Uses a pretty large…read moreone and checked everywhere...advanced... autozone(gross) and novody had it... Decided to pop in here and they had it! More expensive and some weird brand name... but hey, it works and has a warranty so itll do the job!

Customer service is ugly. Bunch in lazy, wondering around…read morepeople. Except one Mexican guy. Running 2 registers and then again, other co-workers pretending to do something in the back.

***Update*** The business owner contacted me directly to apologize for the experienceband assure me…read morethat we'll be taken care of. He offered if there was anything in the future he could do to help etc to please let him know. The tow truck driver and scheduler were also more communicative and friendly with their follow up calls. The improved effort was not in noticed and much appreciated. ^^^Update^^^ We are donating our car through a veteran's organization and Global is the company they've selected for the tow pick up. When making arrangements with the veteran's organization they transferred my call to Global to make pick up arrangements which were set for Thursday morning. I was told I would get a call Thursday morning with the time window for the pick up. No contact information or reference name. Flash forward to Thursday morning after calling back the veteran's organization to get Global's information... What utterly unintelligible and disgracefully rude customer interaction. I refrain for the term customer service because it was anything but. My kind explanation and inquiry of a Time window was met with gruff, huffy and inconvenienced tone. When eventually transferred, I received a "What do you want, we'll call you when we're on our way" Ok, thank you do you have an idea how long it will take to... (Cut off) " We'll call you when the driver takes off, maybe in like 10 minutes" Ok, thank you I was looking to...Click. So after doing some googling I find Global is located in Elgin. Roughly an hour and a quarter from my home. No call with word of their departure. Which will put their arrival into the afternoon. So now I scramble to change prior commitments because I dare not call back to try and reschedule. Nor would I want to have to ever interact with this company again. If this weren't for charity I would have been beyond done after that first phone interaction.

Been dealing a little bit here and there with these rude people,2 YEARS AGO ,,yea sure we got…read moreit,go there and nope they do not,,sorry,,ok mistakes happen ,,The owner's son is the one that said they had it,,the owner was very sorry I had made the trip and you could tell he was also frustrated about it, now today, I call for a rim ,,just a 17in ford steel rim, after 3 calls,give them a chance to look,ok no problem ,talking to several people, fine, now they say they have it for 100.00 just the rim, o,k, is it there are you looking at it ? Because of what happened before ,,well if its not it is our warehouse and we can have it here for you in 24 hours, unless you want to pre-pay then we can have it tomorrow for you,,well how nice of them,,l,m,a,o,,,make two trips or pre-pay,,,scammers,,stay far away. POP"s need"s a new crew. I really do not know how they can operate in such a half assed manner,but they do,,zero stars ,will never call again,,PEACE!

I ordered a battery online. When I picked up the battery a man brought it out for me and put it in…read moremy car for me but then threw my receipt, didn't say bye or have a nice day or anything. I found out advanced auto should install your battery for you for free and I didn't know that when I bought my item on 1/20/2021. I called the store to inquire about their services and the man on the phone was super rude and did not want to help me out. He said they only install items the same day and I asked if he really wouldn't install my battery I just bought less than 24 hours ago today and he was so rude, he huffed and stated he would do it only if there are "no obstacles" in his way, whatever he meant by that... I am returning the battery and going to the Sleepy Hallow location. When I spoke with them they apologized and said I could come there today and they will put my battery in. I'm super pleased with how this location handled themselves and I will Be continuing to travel the 20 mins out of my way instead of going to the Elgin location which is 1-2 miles away. (Michele was the one who helped me in Sleepy Hallow and she is wonderful!)

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Looks like I am the first. The nicest people here. Will help you out, with whatever you need…read more Better then any auto store around south elgin.

Who writes reviews for an auto parts store? Me. But that's because this place blew me away with…read moretheir customer service. I called at 5:45p because my front headlight went out and I needed a replacement bulb. The lady who answered said the store closed at 5:30p but she gladly looked up my model of car and had the bulb in stock. She said told me I could stop over and pick it up and if I wasn't there by the time she left she'd leave it outside and I could come pay later in the week. Seriously!? That is small town service in the Chicago area, it is rare but I will go out of my way to buy auto parts here forever. Side note, she was still there when I picked it up. And the location is wrong on here, it's west of 59 on NW 14, just past Chase.

Jose was extremely helpful and very knowledgeable. Quick and friendly service. Thanks Auto Zone…read moreHuntley!

I went in on Friday to get a rear wiper for my Traverse. I got home and realized I was directed to…read morethe wrong one. When I went in to exchange it, the manager was so helpful. He helped get me the correct blade and also installed it. Thank you. I highly recommend this place.