I've been doing business with these folks for a very long time and the crew there is simply the…read morebest. Knowledgeable and friendly counter people, courteous service, fair prices and all backed by a responsive and culturally conscientious corporate/management team. All around just a solid company to do business with. Kevin, Frank ,Randall and Dan are the nicest guys you could ask for. They are LGBTQ friendly and inclusive and I sincerely appreciate all you guys do to help me keep my fleet on the road :)

I often come here with my boyfriend when we want a do-it-yourself project on one of our cars. He…read morehas been familiar with this business for many years and claims that they have the best prices around. I don't remember a time where they did not have a part in stock. The only drawback to this place is trying to make a left onto Route 14 leaving their store.

Where do I start. First off, this is not an actual repair business, or garage, at least not from…read morewhat I experienced. It seems like this 1 mechanic is using the name of VJS Auto and its reputation to lure customers into some side work. The phone number listed here goes straight to this guys cell phone. I talked to 1 person named "John" who now works out of his mother's garage. The address is no longer in West Chicago because he lost that location and is now working out of his mother's garage for side work in Wheaton. I made contact with John and he immediately said I could come to his house for a cheaper price. Confused at first but i went along. Once I got there I could tell this guy was a mess. The first immediate thing I noticed was the disarray of the garage. So many tools scattered everywhere the guy wasted so much time looking for what he needed. I came for some simple diagnostics on my door switch for my 2001 Lincoln Town Car. Before even getting into the diagnostics he proceeds to tell me every OTHER thing he thinks is wrong with my car. That's not what I came for. He was trying to upsell me on quick jobs he could do on the spot, like a tune up. I told him I'm a mechanic and i do all my own work so thank you but no thank you. I came for diagnostics so I could do the work myself. After about an hour of fiddling around in the fuse box he tells me he doesn't have his power probe so there wasn't much else we could do, fine. The next issue was him looking at the shifter cable. I ALREADY knew my shift cable was stretched and was delayed into switching gears. He then decides ok let's lift up the car and take a look. This man literally spent an hour trying to jack the car up on all 4, using 3 different sets of jack stands (He was trying to make the car level while raised in the air.) He did not know how to properly lift a car with air suspension and as a result, damaged my rear passenger air bag. He let the car down from the 4 corners when any REAL mechanic knows you have to lift an air suspension evenly, Or the bags will not sit back down properly, and that's exactly what happened. I was left with a sagging rear end all the way home. The next day I took it upon myself to check this guys work and find out what was going on. Like I said, he did not even know how to jack up a car with air suspension and as a result 1 air bag did not set properly and was left hanging, wedged in between the frame of the car. Luckily the bag did not puncture or rip. I re-seated the bag myself and then noticed the damage left on my rear driver trailing arm. Not only did he not know how to properly jack up the car, but he did not know the proper lift points resulting in a damaged trailing arm. This is what happens when you rest the weight of a car, onto a suspension part and not the frame. I have provided pictures in hopes that no one else is tricked into going to see this guy. Please be careful who you trust no matter how professional they APPEAR to be. Oh and he also suggested that I take my car to his "Job" so his boss could look at it instead. I thought this WAS your job! Needless to say I did nothing of the sort.

I can't praise these guys enough! They were quick to respond to my quote request, they were able to…read morefit me in the same day, and they walked me through everything they were doing as they were doing it. Great group of guys and I was very pleased with their service!

The store always good service and good people. if a mistake is made it's fixed quick.read more

DO NOT WASTE YOUR TIME AND PUT YOUR SAFETY AT RISK AT THIS STORE. I visited O'Reilly's in Sycamore…read more(1621 DeKalb Ave.) two days ago (7/6/21) to have my car battery replaced. I called ahead of time to provide them with my vehicle information and ask if this was a service they provided, and was assured that it could be taken care of. I was told to head over right away. The individual who assisted us clearly lacked the appropriate training to perform the service that was promised and paid for. While trying to remove my old battery, he was unable to remove the bolts securing it in place and had to ask my partner, who has no automotive training, to help him. He then he dropped an essential component of the battery terminal into the hood of the car. After attempting to remove it with a stick from a nearby tree, he went inside the store to retrieve another terminal. After installing it, he stated that the terminal was different than what was really needed for the car but "should be ok". When I asked if it was safe to use this alternative piece, he replied with "Well I don't think it's dangerous". When trying to secure the new terminal, he AGAIN dropped the bolt into the hood of the car. I was asked to pay for a NEW package of bolts to replace what he had dropped. After paying for the bolts, the employee asked my partner to secure it. After the battery was installed, it became apparent that the metal structures that held the original battery in place would not fit over the new battery. I was told that there was "nothing he could do" and again that "it should be fine". The employee then stated that "the store was closing so he couldn't help put the car back together" and he walked back into the store. I had been there for hours at that point, and I stood in the O'Reilly parking lot for an extra 30 minutes trying to secure the rest of the plastic pieces that covered the hardware in the hood. Throughout this process, the employee repeatedly stated how much he "hates cars" and asked that his boss not be informed about any element of the service. I called the store to speak to the manager, Brayden (he refused to give out his last name) today (7/8/21) about my concerns. I was even more appalled at his response than I was the original incident. After recounting the entirety of the story described above, Brayden told me he would "have a talk with the employee," and then tried to justify my experience there by saying "there is no one person who does battery changes, everyone just gets basic training" and "he cant be sure if what I'm saying is true". While I understand the desire to know all sides of a story, at the very least, store records could conclusively determine that I was asked to pay for additional bolts. This would be entirely unnecessary if what I told him was not true. I feel completely dismissed and I am unsure as to whether it is appropriate to leave the battery in its current state, entirely unsecured. Also- if there is no fault on O'Reilly's part- why refuse to provide your name? I was told by Brayden that I could direct my complaints to his boss, Ansar. I am hoping to get in contact soon but SINCERELY REGRET ever involving myself with this company.

Tire sensor went off on the highway and had to find the closest place. Karsten's was so friendly…read moreand efficient! They even educated us about the tire sensor itself!

Went in for an oil change, and asked to get my bottom cover of my car to be screwed back in, I even…read morebrought in my own screws for them to use. Found out they zip-tied the cover back and never told me. Then when I went back to get my A/C checked I got my car back with a crack on my windshield, they once again, didn't tell me. I will not not be coming back.

Bill W. I had some issues with a Farm & Fleet battery, I…read morebrought it in to the Woodstock Il store on Tuesday 3/3/26. The shop assistant manager Mike couldn't had been nicer, he addressed my isuues and replaced the battery at no charge. I will be back the next time I need anything automotive. The service that I experienced was outstanding.

Sexist selection. Only one option for women's steel toed boots and no women's safety gear…read more(reflective clothing). There was a great selection for men in both

Best customer service of any auto dealership I have encountered. I stopped by serendipity on the…read moreway to another dealership to see if they might have a Jeep on the lot that I would consider. They did have a used Jeep that was immaculate and very honestly price. They listened to my opinion about the car with respect and we came to a reasonable price. I never got the "slimy" feeling I have felt at other dealerships-it was interacting with logical, intelligent folks who really cared about your thoughts. Eddie my sales professional was great-not pushy, very intuitive. I will definitely start the next car search here.

Salesman Mike McConnoaughey is a real Gem of a Salesman. Love that Dude! I actually need Mike To…read morefind me a 2021 grand Cherokee Asap Cranberry Red or White limited Hemi please Mike And Low miles 30000 to 40000 tops thankyou8153478892

I was in a car accident in May with my Subaru. The rear end was completely bashed in from someone…read morewho hit the rear end of my car 3 times. The back end was completely bashed in. Subaru recommended Heritage Cadillac to fix it. Best decision I made, as I was treated so well from the time service advisor Jeff answered my call. It took a couple of weeks. When I got the car back it was as if it was brand new. The paint matched perfectly. Even the women at the desk in customer service were very friendly and polite. Thank you, Jeff, for your patience and keeping me informed along the way.

Great deal by the manager, Cody. All business. Best deals around. Transparency and answers…read morequestions directly.

I came here with an issue that no parts store around could resolve and the sales associate Karter…read morewent above and beyond in assisting me with the solution. Not only did he point me in a direction that would resolve the issue but he also made a point to making me feel valued as a customer. He always has a good smile on his face and very welcoming anytime I come in. By this type of service I'll only be shopping at this location.

Shout out to Garrett! He is always very helpful and kind. He replaced windshield wipers on 2 of my…read morecars, and was very helpful in removing a lodged radiator cap piece. Thank you and I highly recommend O'Reilly for your automotive needs.