This place always comes in a clutch! Every time that I've gone to Southwest Imports they always…read moreseem to have what I need in stock. If they don't I'm sure Robert can get it for you. The prices are reasonable and they are centrally located. It doesn't hurt that Robert is also a cool cat! So stop on by for your import car needs. Yelp on my peeps, Yelp on!

Southwest Imports Auto parts has always been helpful in finding just what I needed to fix my…read morevolkswagens. If they didnt have it, they'd get it for me quickly. Ricj and Robert are knowledgeable, helpful, friendly and courteous. Glad I went in there for help.

Very knowledgable staff and wide range of selection, aside from that best place in el paso to make…read moreur vehicle FAST

From the owner: Car Parts Machine & Engine Supply, has been in business in El Paso since 1920. The business builds…read moreengines for racing, as well as industrial applications such as construction and farm equipment. The performance customer is going to be very, very happy here. We are going to change the idea that speed shops are small places with not much inventory and high prices. We're more like Summit. Low prices, lots of stuff. The "new" store is an interesting mix of engine related parts and tools servicing the racer, street machine crowd, light duty mechanic, machine shop owner or do-it-yourselfer, in addition to heavy duty diesel fleet operators and technicians. CPM is finishing up its second parts store expansion in two years, this one bringing the total parts store to about 4500 sg.ft. The new layout consists of a large showroom and retail space where customers can pick up parts and view the shops machining capabilities

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.

Good service.. Price was fair about the same as internet including shipping costs. Will buy parts…read morefrom them again..

Jonathan was an amazing help!! Got me approved and riding off the lot quick. amazing…read morecommunication! Super cute too!! Go check them out!!

Extremely Poor Communication and Service…read more Let me start by saying that the only reason I am giving this service center one star is because Google requires you to select at least one star to leave a rating. If zero stars were an option, that is exactly what I would give. Communication is horrible, and unfortunately, the service has been even worse. My wife's Jeep was left at this service center for approximately a month for warranty-covered repairs. She has full warranty coverage. What is especially frustrating is that she had to wait more than a week just for someone to even look at the vehicle and perform the initial diagnostic. That wasn't a week waiting for parts or repairs--it was over a week simply waiting for the vehicle to be evaluated. During that entire process, communication was extremely difficult, and she had to pay out of pocket for transportation because no loaner vehicle was offered. When we were finally told the Jeep was ready, my wife picked it up. Almost immediately, she noticed a noise coming from the front end and had to bring it back the very next day. After she dropped it off, the vehicle became completely inoperable--to the point that employees had to push it into the service area because it would not move. Since then, trying to get basic information about what happened to the vehicle or when it might be ready has been incredibly frustrating. Calls are placed on hold, messages are left with no response, text messages go unanswered, and even requests to speak with a manager have been ignored. What makes this worse is that this is the second time the vehicle is there for service after we were already told it was repaired and ready for pickup. Considering the circumstances, I believe providing a loaner vehicle or at minimum making a genuine effort to assist with transportation would be reasonable rather than expecting my wife to continue paying for another rental out of pocket. When we finally received a response regarding a rental, we were told to contact the warranty company ourselves. I asked for the warranty company's contact information since the dealership has already been communicating with them to obtain authorization for the repairs. Instead of simply providing the information, the woman at the front desk dismissively told me that I could look it up myself. That response perfectly summarizes the level of customer service we have experienced. We are still waiting for information and a return call regarding the vehicle. A warranty is only as good as the service department responsible for honoring it. Based on our experience, if you own a Jeep in El Paso and need warranty or service work, I would strongly recommend considering a dealership in New Mexico or elsewhere before bringing your vehicle here! ****UPDATE: Leadership did reach out (after this review was made) and explained that the dealership does not have a loaner vehicle program, and that the warranty company only covers rental vehicles for the first 7 years or 100,000 miles. My wife's vehicle is outside of both of those limits. I appreciate finally receiving that explanation. However, this actually reinforces one of the main issues addressed in my review: communication. Why was this not simply explained to us when we originally asked about a loaner or rental vehicle? Had someone taken a few minutes to explain the policy from the beginning, there would have been no confusion regarding that portion of our experience. I am adding this update to be fair and acknowledge the information leadership provided, but I am leaving my original review because the lack of communication, the excessive wait just to have the vehicle diagnosed, and the overall service experience still happened. A response after a negative review does not change the experience we had while the vehicle was actually in their care.