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    AutoZone

    4.8 (6 reviews)
    Closed 7:30 am - 9:00 pm

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    2 months ago

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    9 years ago

    Store manager goes above and beyond to help customers. Wish I could remember his name I believe it's Carlos.

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    Sunland Park Chrysler Jeep Dodge RAM

    Sunland Park Chrysler Jeep Dodge RAM

    (65 reviews)

    From a guy that is purchasing a new vehicle every year, I must say these guys are top notch!…read moreTraded my 17 single cab sport ram for an 18 crew can ram middle of February. Please let me just say the customer service far surpasses the other two ram dealerships I visited and had previously purchased from. Rose Hermawan was very patient and did 90% of the deal via phone with out even meeting me! WOW! Jerry in finance was also very patient with me since I asked tons of questions! Weeks after the sale, the customer service, unlike other dealerships, has not stopped being great. From the service department installing my plates, to Trevor Wolf taking a few minutes of his time to talk to me. This kind of customer service is rare in a dealership and am lucky to have experienced it! Thank you guys for making a customer feel appreciated!

    First off, let me clarify that Brianna was great, and I am completely satisfied with the service…read moreshe provided. My concern is with the vehicle itself and the dealership process. The service performed on the vehicle should have been completed at the 30,000-mile interval, but it was not. I purchased the vehicle with approximately 42,000 miles on it. Generally, dealerships perform a multi-point reconditioning inspection on used vehicles prior to resale. This process typically ranges from a safety-focused inspection to a comprehensive evaluation for Certified Pre-Owned (CPO) vehicles and includes assessment of the exterior, interior, mechanical systems, and a test drive to identify required repairs or maintenance needed to bring the vehicle up to retail standards. From my perspective, if a required service is identified during that process, it should either be completed prior to resale or clearly disclosed to the customer at the time of purchase. As a large and reputable dealership like Sunland Park Chrysler Jeep Dodge RAM, I expected a higher standard of transparency and preparation. Unfortunately, this experience makes it feel no different than some of the smaller used car dealerships on Alameda, where customers often expect corners to be cut or maintenance to be overlooked. I simply expected better from a notable dealership and wanted to express my concern regarding the lack of disclosure and completion of the required maintenance.

    AutoZone - autopartssupplies - Updated May 2026

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