don b. great customer service, polite and always go above…read moreand beyong for us. all of the staff are always extremely helpful

Just got back from the store 04/03/2021, lady working this morning and the young guy she was…read moretraining were externally helpful. Outstanding customer service!! Had an issue with an item I had previously purchased, they were able to help me get the correct product without any issues.

Great customer service!…read more Mr Jimmy was straight to the point with no BS. Told me exactly what I needed done and proceeded to have the parts ordered by his service writer. I will bring my vehicles back here as long as I live in Stafford. I'm glad I came to this place.

40 mins waiting for a safety inspection mind you when I first arrived there was only 1 car, 4 bays…read moreopen and empty, anyways 15 mins into it and that car in front of me left, waited nothing, the workers, you could hear them talk having a blast, decided to step outside to look and they're huddled up laughing about other car issues and over price them by 5% more, asked for my keys and left never again what a shit show

"I recently had an issue with the lights on the back of my 2018 Ford F-150 and brought it in for…read morerepair. Initially, I received excellent service from Julian, a serviceman who assisted me at the front desk. He provided a lot of helpful information about my warranty and offered various services related to the lights. While waiting for the repairs, Julian kept me informed about the expected duration and when the parts would arrive. I appreciated his communication. However, things took a turn when Julian had to consult with his service manager, Tamara, regarding the battery and whether it would be covered by the warranty. It was at this point that problems arose. Tamara suddenly claimed that none of the work on the lights would be covered due to pre-existing superficial damage to one of the taillights, which I had not mentioned when dropping off the vehicle. It's important to note that the issue I brought in the vehicle for concerned all four lights malfunctioning, not just the damaged taillight. Throughout the process, Tamara displayed rudeness and a lack of professionalism, refusing to assist me in any way and making the situation needlessly difficult. To make matters worse, Tamara decided to reissue a report that had already been sent to me, now including a charge for a diagnostic fee for the lights. The existence of the small damage was already known when I dropped off the vehicle, and no mention was made of a diagnostic fee until Tamara became involved. When I arrived at the office, I was surprised to find a new bill that included this charge, even though Julian had previously sent me the same bill without it. Julian seemed almost embarrassed to hand me the updated bill, knowing that Tamara had added the charge. Throughout the entire process, Julian tried his best to maintain professionalism and rectified the situation by removing the obviously unfounded diagnostic charge. Moreover, when I entered the office, Julian was kind and provided me with good service, acting as if there were no issues. However, Tamara positioned herself aggressively close to me, making me feel confronted, and repeatedly asked if I was satisfied with her service, despite our previous conflicts and my expressed dissatisfaction. It appeared to be an intentional attempt to provoke a reaction. Overall, the experience with Julian was positive, but Tamara's behavior was unprofessional, aggressive, and tarnished the reputation of your company. I was under the impression that inspections were covered by my warranty based on previous visits, but Tamara insisted otherwise unless I could provide specific warranty clauses. In the end, it all felt very unprofessional and was an embarrassment to your company's name."

Sketchy at best. I would have spent thousands and most likely broken down in the near future had i…read morelet them do what they wanted. Took my 2000 Lincoln town car in for a trip check. They gave my whole car a clean bill of health(this will be important later) except for a "coolant leak". They said they needed to pressure test and dye my system and see where the leak was coming from to the tune of 150$. NEVER PAY FOR A PRESSURE TEST!! auto zone will rent you a pressure test system FREE OF CHARGE. So I went and got an autozone test kit and pressure tested the system. No leaks!! It was my ac compressor that was leaking a bunch of PAG oil. The leak had nothing to do with my coolant at all. A day later my ac compressor completely broke down so that's when I went ahead and replaced my compressor and dryer my self which cost me about 250$, but it can be an extensive job, a shop will charge you well over 600$ for it. If I had been someone who wasn't car savvy and just let them pressure test it to find no leak then charge for ac compressor replacement I'd be out a lot of money. The " professional technicians" should have seen that it was clearly leaking from the compressor, the coolant was not low even a little. Either they were trying to take advantage of me and charge me for a service they know I didn't need and rip me off or they were too incompetent to see that liquid clearly dripping from my ac compressor wasn't coolant. Not sure which is worse. Steer clear

Great local shop for tires, mechanical repairs and oil changes - reasonably priced. First come…read morefirst served, no appointments! Kind and professional. Love Angie!

We were stuck in Stafford on Friday and our SUV needed caliper, breaks, rotors. It was first come…read morefrist serve. We were the frist ones there. They appraised our car. Found the problem. They started calling around for the parts. When they found the parts they were not happy with the price, so they called around and got better a better price. They did the work when it was done we were pleased with the work. They were friendly and funny. They had coffee, tea and sodas for the customers. All in all they were excellent.

We took our car here for motor mounts and an A/C compressor, which set us back $1,600. They also…read moreadded a belt and pulley to the job, but we only found out about that because we kept calling them. Communication zero. After about a week of driving, we were going down 95 and heard a loud thud, then the power steering just died. We managed to limp home, but once we parked and checked it out, we saw the belt had come off and there was a major coolant leak. This was never was an issue before, especially since we've taken this car to two different shops in the last year. Including one where it passed VA state inspection. None of those shops complained about any cooling system issue. When we towed it back, they told us it needed a radiator and thermostat and pretty much wanted another $600 on top of the $1,600 we already spent. They wouldn't even cover the tow. They just put the belt back on and had us tow it to another shop to actually fix the leak. The car is still not drivable. We understand things happen and we are not idiots when it comes to vehicle care, but it is incredibly frustrating when a shop tries to avoid accountability. Honestly, just avoid this place like the plague. There are better shops who have trust worthy mechanics in the Stafford area.

They replaced work on my car and it failed on i95,leaving me stranded at 5:00am, causing damage to…read moremy radiator, they refused to reimburse towing and wanted 600$ to repair the radiator. Rude attitude. Faulty work. Over priced.

AWESOME! Honest & Reasonable shop! They know me as ' The Lady w/ the Equinox'! I hate car issues…read moreso I will drop my vehicle off without hesitation. Mostly, it's been minor issues but I love the honesty of the owner. My entire family goes there now and I will continue to refer to them.

Car not even worked on. Came to check on car and it had been left unlocked for over a week.read more

My husband has been here about a dozen times. Today we brought his truck in to be serviced for…read moreinstallation of brakes and a Virginia State Inspection. He purchased his own brakes...front and rear disc brakes. The owner came and told my husband he didn't even need the front ones. I mean how honest is that? I haven't brought my vehicle here since I moved from Houston last December, but I will now. Customer service and honesty will keep my a loyal customer anywhere!!!

Everyone here provided me with great customer service, they take time to explain what's wrong with…read moreyour vehicle & I don't feel taken advantage of.

I have a bumper burn from the hoses. I do not recommend. then when they were refilling my oil, I…read moreguess the shape for the hoses scratch the bumper they need to have blankets over the front of the car.

Ask for Preston! He is knowledgeable and very honest. In my short time there, he taught me things…read moreabout my car that I didn't know!! This is a great Jiffy Lube to visit!