Lyndsi was not only rude and apathetic, but when she handed me the wrong part that didn't fit my…read morecar, she motioned to her coworker and left the room and never came back. Terrible service. I get better customer service at the DMV. You've lost a long time customer.

Inaccurate website, apathetic service. Waste of my time driving there after paying for and placing…read morea pickup order supposedly ready, and when I arrive- they tell me my part is out of stock.

Excellent service department! Ryan E. Was my Service Advisor. Handled a difficult recall service on…read moremy 06 CR V. It took multiple other people in the department, but it was handled quickly and professionally! Highly recommended them and the dealership! Kevin G.

good service and reasonable prices for auto maintenance. The request for feedback on line is…read morecumbersome and frustrating to participate. they want you to log in and min words for review.

Very helpful associates with quick service and a clean store. Had an issue with validating warranty…read moreon parts at another location and wasted over 30min. I called the Cumming location, said they would help me out no problem. As soon as I arrived, one of the young men helped me right away and found that there was no issue validating the warranty for the parts I needed replaced. After the official paperwork was done he even offered to help me out to my car with my items. Thank you for the great customer service and knowing how to do your job correctly. We will be back, highly recommend.

They closed the door in my husbands face even though they are supposed to be open till 9. It was…read more6:30 and we have a stranded vehicle and he needed a new battery. My husband also has a broken leg. These guys working there are complete and total jerks!!! Zero stars if I could give it.

Friendly and helpful staff. Assisted me in ordering the correct parts. Explained to me how the…read moreparts were to be installed which priced to be very helpful.

Came here to get a replacement battery when mine died while under warranty. The employees were…read moresuper nice and helpful and got me back on the road in no time. The only thing preventing this from being 5-stars is that the store was understaffed. When I arrived, there was only one poor employee there trying to help about 5 of us in line. When another employee came in early, the working employee expressed his thanks that he had come in early so he could help him. The second employee, realizing he was a few hours ahead of his shift time, just went into the back to hide from the line of customers instead of help. The employee working actually had to call him up to help, to which he initially responded that "he wasn't supposed to be there then." While I get that from the employee who arrived early's perspective, at this point you're already there and customers have seen you, so why not just clock in and help the large line that had formed (at no fault of the employee working)?

On my previous visit, I worked with Bryson Davis at Service Area #4, and the difference was…read moreremarkable. Bryson was excellent--honest, friendly, informative, solution-oriented, and genuinely interested in understanding the customer's situation. He made me feel that I could trust his guidance. Unfortunately, my experience with Justin was the complete opposite. I found him uninterested, unwilling to help, dismissive, and unnecessarily arrogant in the way he communicated with me. One of the best things this dealership can do for a customer is connect them with someone like Bryson and spare them an experience like the one I had with Justin. Bryson represents exactly what a service advisor should be. Who wants to deal with someone who makes a customer feel unwelcome and unimportant?

A 151-Mile Journey Worth Every Second: Exceptional Car Buying at Nalley Toyota of Roswell!!!!!!…read more After repeatedly disappointing service experiences in our local area, specifically in Scotsboro, AL, when my husband and I discussed purchasing a new car, we decided to cast a wider net. We broadened our search to include a 200-mile radius, which led us 151 miles and a 2.5-hour drive away to Nalley Toyota of Roswell. Let me just say, the level of professionalism, genuine communication, and overall experience we received was far beyond what I could have ever hoped or imagined! Professionalism from the Start: We arrived at the dealership ready to pull the trigger on the gorgeous Toyota Camry XLE or XSE. We were immediately greeted by True Green, who was patient, hilarious, and an absolute pleasure to work with. He made us feel welcome and entirely at ease. After test driving the classy XLE, we headed inside to check out the sporty heavy metal/midnight black XSE. What happened next was completely unexpected. Setting right in front of True's desk was the stunning 2026 Toyota Crown. It was too gorgeous not to stop and look at! True (and my husband) knew instantly that the Camrys were a figment of the past. The moment I sat down in the Crown, it felt like THE car--my car. The Team Effort - Guidance and Transparency: Transitioning from a test drive to a potential purchase requires smooth logistics, and the team at Nalley Toyota of Roswell excelled here. Dennis Suber joined us, and he and Drew helped us navigate through general Q&A with incredible clarity. Never once did they pressure us or push us for a decision. Their focus remained entirely on ensuring we had all the information we needed to feel comfortable. Finally, we reached the pivotal point: meeting with the finance team. Arnold Harrison masterfully crafted a contract that fit our exact needs. He meticulously covered every detail, answered numerous questions, and handled the process with genuine understanding and patience. It's rare to leave a finance office feeling that level of trust and satisfaction. The combined effort of True Green, Dennis Suber, and Arnold Harrison made the purchasing experience fun, exceptional, and entirely stress-free. It was MORE than worth the 151 miles and 2.5-hour drive! If you are in the market for a vehicle and value an honest, professional, and world-class buying experience, go see the team at Nalley Toyota of Roswell! Overall Rating: 11/10

I am writing to highly recommend the service department at Billy Howell Ford in Cumming. I recently…read morebrought my vehicle in for the 60,000-mile Ford Service Maintenance Value Package, and my service advisor, Ms. Susan Jordak, did a phenomenal job scheduling the visit. Ms. Jordak ensured every step of the maintenance was completed flawlessly and kept me well-informed throughout the process. Additionally, the Billy Howell Ford dealership helped me maximize my savings by stacking my FordPass Rewards points with its dealership Wild Card discount coupon. I am very impressed with the professionalism of this dealership's team. Whether for major factory maintenance or routine service like "The Works," I will certainly be recommending Billy Howell Ford and Ms. Jordak to others. Best regards, Alan K. Alpharetta

Update 7 months later. Issue was that their tech didn't install screws to the speaker o. The door…read more Tried to charge me 800-1000 for them not reinstalling speaker screws. RUN fast from this(and every ford dealerships)

My vehicle had a brake failure which dumped hydraulic fluid all over my brake pads and calipers and…read moreassociated parts. I called, they were very friendly, got out to tow my truck quickly (the driver was exceptionally quick and also very friendly). 4 days for repairs at a bit over $1,000, cool. I pick it up, the brake pedal pressure is significantly different; the brakes don't engage until the pedal is at the floor. I assume the hydraulic pressure hasn't evened out, I drive it low speed for several miles, pumping the brakes. No change. I call again, and am offered a free repair, bring it in ASAP, we'll fix it. Cool, thanks. I know you're booked, and it's pretty easy to let an it bubble slip in. I bring it in, they get to it right away. 30 minutes later, they tell me it's ready, I test the brakes. No change. I let the guy know, he gets angry with me because he "just fixed it". You said you fixed it. it's not fixed. I go inside and let them know I'd like my money back, minus the cost of parta. They argue with me, I relent and let them try again. 20 minutes later, significant improvement, but not pre-failure status. I tell them that. They tell me they can bleed it again, they're explaining to me that my brakes I had failed (I was a HEO for over 5 years, I know how brakes work, thanks). I told him us talking likely wasn't going to settle it, and that I'd dispute the charge (minus parts) with my company, and sorry we had to have a rough morning. because I wanted to give them a fair shake, (I came in slightly irritated because I had to drive into Atlanta metro on nonexistent brakes before bringing it back to the shop) I had my daughter drive my truck around. She noted the pedal pressure is significantly spongier than before, but she also says "I don't think it's dangerous or anything, it's just not close to how it was". I'm not going to dispute the charges, but I will wonder why it took 3 trips, an argument, and a third-party confirming the repair was "acceptable" but not to the pre-failure state. I will not be returnin, and I will not encourage people I know to go there.

My hyundai Genesis was in of abs. I took it to 4 locations and was told to take it to the…read moredealership. They proceeded to give me an estimate of $18,000. This car is a 2013, worth about $8,000. I laughed hysterically. One last call to Adam at Hanby Automotive, he said, "bring it in". My car is driving like a dream for $2300! They are the kindest people and saved me from buying a new car! If you want the best repair from great people, I highly recommend Handy Automotive!!!

Excellent service Nick & others took charge & completed my issue quickly. Thanks guys.read more

Wow great service all around! They were quick, efficient, pleasant and positive attitudes, and they…read moredid not try to upsell me on unnecessary extras. Will definitely make this our go to for oil and tire servicing.