I'm a firm believer in second chances, and I'm glad I gave one to Lou Sobh Kia!…read more My prior visit here was... well, let's just say it was a bit of a "rough draft." I had some serious concerns about the quality of service on my Kia Sorento and reached out to the management team to share my experience. Instead of getting the cold shoulder, I was met with incredible professionalism. Harald Hagen and Justin Britt (the Service Managers) are absolute rockstars. They didn't just apologize; Harald took immediate, decisive action to fix the situation and make sure their team was held to the right standard. They invited me back in yesterday to redo the services (free of charge) and make things right. The difference was night and day! It's nice when a business listens to feedback and puts in the work to earn your trust. If you go here, know that you're in good hands with Harald and Justin. They truly care about their customers and their reputation. Harald, thanks for turning a frustrating experience into a great one! I'm looking forward to being a lifelong customer.

Multiple experiences of negligence from service department. Most recently they left a valve open…read morecausing my radiator to drain while I was driving. I had to go to the nearest auto repair shop to fix the problem at my own cost.

Huge thanks to Atlas Auto Parts! They got my car back in action, smooth as ever. That transmission…read morethey shipped straight to my awesome mechanic was a perfect fit. Now I've got the dream team: a mechanic I trust and an auto parts supplier that delivers. Seriously impressed with Atlas Auto Parts - you'll be hearing from my friends and family, and definitely me for any future needs!

This statement formally advises against doing business with Atlas Auto Parts. The engine was…read morereceived with a broken thermostat, damaged pulley, significant front-end oil leak, and turbos consuming oil. Spark plugs and coils had been replaced with non-OEM, low-quality components prior to shipment. During the claim process, repeated requests for video evidence delayed resolution by several days. Additional inspection revealed a completely melted oil separator. As a result, replacement of pulleys, belts, spark plugs, coils, intercooler, and multiple front-end seals was required, totaling over $1,800 in additional costs beyond engine swap labor. The condition of the engine effectively required extensive rebuilding. Despite clear documentation, the total refund issued was only $375. The final cost, including parts and labor, exceeded $10860. Based on this experience, I do not recommend conducting any business with this seller

Stopped in here on a recommendation to replace a back windshield wiper that was broken by a car…read morewash. Emily was able to ID which blade would be replacing the missing unit, and got it for me. She could tell I was wildly uncomfortable with this, and asked Chris to help walk me through it. It was pretty easy once you know what the attachments are for. Without that, you're looking around wondering how you can do anything without help. Thanks to Chris and Emily for a relatively easy experience and I felt great that I was able to address the issue and learn how to do it in the future.

The employees at this store are completely unprofessional. The parts driver at this store flipped…read moreme the bird after cutting me off in the parking lot. This is the most unprofessional group of employees I have ever run across. The manager then proceeded to brush my complaint under the rug. If you want good service I would recommend going elsewhere.

Don't you just love when your check engine light comes on out of no where while you're driving on…read morethe road? Well, that happened to me recently and with my baby girl in the car. Normally, I wouldn't be so quick to take action, but with this new precious cargo in my backseat, I can't take any chances. I was almost home and remembered this AutoZone is right in the Publix shopping center I always go to so I thought, why don't I just go see if they have a code reader so I can at least get the code to help solve the problem. Or at least get to step one and help me know what the costs are going to be. When I walked in, no one was behind the counter but a gentleman quickly came over and asked how he could help. I told him my check engine light just came on and asked if he could plug in a code reader for me, and before I could even finish my question, he had already pulled it from the drawer below him and was ready to help. We walked out to my car in the parking lot, and he got everything all connected and quickly read off the code to me. He even wrote it on a post-it note for me to make sure I had it, which I then took a photo of in case I lost track of the post-it. I asked him what I owe, and he quickly told me I don't owe a thing, and to be safe. The sweetest guy and great experience!! I will certainly be back here for any future auto needs!

Cecil was awesome. I called into the store after have not one, but two bad total pro remanufactured…read morealternators from a different autozone location. I told Cecil what was going on and he told me he had a duralast gold (new, not remanufactured) waiting for me at the store. He remembered my name when I came in 30 minutes later and swapped the alternators, the difference was about $230 in price for the new alternator, but he didn't charge me anything! I was shocked and really appreciated that he understood the situation. I went into the original location I got the two prior and they told me they'd charge me the difference for the next best (remanufactured) alternator plus a small discount (10% ) so I would've still been paying out of pocket for one. Needless to say, I know what location and who I will be getting my parts from. Cecil, thanks for helping me keep my wife and daughter safe.

For Walmart Auto Service in Cumming:…read more I had the most wonderful service experience with Walmart auto service in Cumming! I have a Toyota Camry, the engine hood was cover by a plastic film. Recently I removed the film and cleaned the glue with acetone. Unfortunately, the two headlight covers were inadvertently damaged by acetone. It was very tough to fix the covers; however, Walmart Auto Service helped me to finish the job with beautiful results. Their common technician, Quentin (10334) is absolutely amazing! He did a wonderful job! He polished the two headlight covers very carefully with a special polishing liquid. Right now, the covers are bright and shining, like brand new. This is the best service I have ever had. I am deeply touched! Thank Walmart so much and appreciate Quentin so much! covered

Great friendly and reliable service. A bit frustrating buying tires online, but the second time was…read morea charm. Took about 90 minutes to mount tires. I'd go back for the price. Can't beat it.

I'm always taken care of when I come to Lou Sobh Honda in Cumming. I've been to many Honda…read moredealerships & this location is by far the best in N.GA. Their waiting room is also comfortable & easy to work out of when waiting for your car to be serviced.

The transaction went smooth purchasing a used vehicle from Lou Sobh. The only complaint is that we…read morefinanced the car for 36 months and received a call the next day stating that the financing was actually only for 24 months, making our monthly payments higher, and that we needed to sign new paperwork. If we didn't already plan on paying off the car early/ could only afford the payments agreed to, this would have been a major problem and an extreme inconvenience. Unfortunately this will be the last car be purchase from Lou Sobh Honda and will not be referring anyone to go there.

Very helpful associates with quick service and a clean store. Had an issue with validating warranty…read moreon parts at another location and wasted over 30min. I called the Cumming location, said they would help me out no problem. As soon as I arrived, one of the young men helped me right away and found that there was no issue validating the warranty for the parts I needed replaced. After the official paperwork was done he even offered to help me out to my car with my items. Thank you for the great customer service and knowing how to do your job correctly. We will be back, highly recommend.

They closed the door in my husbands face even though they are supposed to be open till 9. It was…read more6:30 and we have a stranded vehicle and he needed a new battery. My husband also has a broken leg. These guys working there are complete and total jerks!!! Zero stars if I could give it.

I dealt with Ryan at Southern Off Road Specialties. I went in cold off the street, ordered my…read moreequipment put down the deposit, made my appointment, and they delivered me and amazing finished product. The workmanship and installation looks as good as if it had come originally from Toyota. They have definitely earned my business and I will be dealing with them again in the future.

This is my first visit to SORS in their new building! Not…read moreonly is The showroom fantastic with everything you could possibly want out and visible for you to see, but the crew at Southern off-road specialist really cares about making their customer happy! Just had a new Undercover put on the box of my new truck. It looks amazing the guys did great work and the guys at the front desk answered every question I had while wandering their showroom waiting for them to complete the install. I can assure you If you need any after market parts for your trucks or jeeps or whatever the guys at SORS will have all you need at a good price and with installers that take pride in their work and they aren't happy til you are happy!