I purchased an alternator on 12/9/2024, which I was told was new. Steve, who works there, said he could put it in at his home that evening, which would help me out since I had recently lost my job. I decided to do this. The next day I went in and he was not there yet. I was told by another employee that he was a certified mechanic. My charge system light was on, and I was very concerned. This employee told me there was nothing to worry about, as did Steve when he got there. I left and immediately drove to Troy Honda. I was blessed because I made it there and as soon as I pulled in, my car completely shut down. They managed to get it into the service bay and ran it through their comprehensive system and found out it was not only a bad alternator, but it was not a new one. They said I was very lucky to have made it there. I explained to them that I was unemployed and could not afford to have the work down there. They were extremely kind to me. I asked if they thought I could make it to Brakes & More in Royal Oak, where I have my work done. They said they couldn't guarantee it but theyhoped so. I did make it there. They said the same thing about the alternator. I took the alternator back in today, Monday, 12/17/2024. I explained the above and they accused me of lying. I asked for the core back and they said they no longer had it. They said they didn't have a certified mechanic and never told me that. They said the alternator was new, even though I told them two reputable places said that it was not. Everything that I mentioned to them in a very calm, professional manner, they said I was lying about. I finally did get my refund. However, I did not get the refund for the money I paid the "certified mechanic". I decided I would remain gracious and professional in my dealing with them. However, I will never buy anything here again. They are dishonest, unprofessional, and sell faulty products. If you decide to do business with them, all I can say is buyer beware. I would like to give them a -10 stars. read more