Stopped in after 8 PM on Friday night for help and was very pleased and impressed with the personal…read moreattention. Latrell -- Hope I got the spelling right -- was outstanding

Thank you Brandon, Carl and Frank. You are all amazing and wonderful people!!! Bless you so much…read morefor helping us to get back home!!!

NAPA 3901 Williamsburg Rd, Richmond VA I needed 1 grease…read morefitting for a lawn mower. I was asked what size I needed, and I did not know but had the part that the fitting went into. The guy on the counter said they stocked individual grease fittings, but he had no way of measuring the hole to tell what size I needed. It would take him hours to try and look up all the fittings they had in stock to see if any of them would fit and he was not going to do that. The only thing he could do is sell me an assortment of fittings for $72.00 and most likely one of them would fit. He loudly told me all of the reasons why he was powerless to help me, I told him that I felt he could do better than that, so he took the part to his manager. He returned and said that the manager said I would need to go to the manufacturer of the lawn mower and there was nothing they could do. I then went to Pleasants Hardware. When I walked through the door a lady asked how she could help me, and I told her I needed a grease fitting. Before she could answer the lady with her back to me who was ringing up a customer yells out, all the way to the back of the store to aisle 16 on your left and they will be on your left part way down the aisle. Sure enough there was exactly what I needed for $5 and the total amount of time I was in the store was measured in minutes. I have managed parts and service locations for over 40 years, and I was completely blown away with the lack of customer service at this NAPA store. The guy on the counter was insolent, lazy and clearly not someone I would want working on one of my parts counters. Sadly, it gets worse as his manager agreed with him and put his blessing on sending me out the door as an unsatisfied customer. I would think that a grease fitting would certainly be more in line with a part you would expect to buy and an auto parts store, rather than a hardware store. But I have to admit that the lady at the hardware store with her back to me and without looking at the fitting was able to tell me exactly where it was located in the store. What a pleasant experience this was as compared to my treatment at NAPA

Very inconvenient. I go at least once a week out of necessity for work related items. It's always a…read more15 to 30minute wait. One clerk at the counter and a line of customers is to be expected until they start loosing customers. Just add more people up front...

I've been meaning to post this for a while -- a few weeks ago I woke up to a flat tire. Call the…read moreguys up at Mincz and they had me in and out with a fresh tire and about an hour. Friendly staff incredibly welcoming, and I didn't feel overcharged as I often do at the mechanic. Thanks, yall!

I can't recommend these guys enough. They're great. Do really good work on your car. They're really…read morefast & don't overcharge you for things you don't need. They are probably the nicest people you ever made when it comes to dealing with your car. I suggest them to everybody I know. I've been using it for over 20 years. Probably some of my favorite mechanics ever.

Had some running boards installed on my Jeep Wrangler. Great service. Quality work. Reasonable…read moreprice. Highly recommend.

Spray in bed liner done by them . Charged a lot less then…read morethe competitors.I was worried it wouldn't have as good of a look,but exceeded all my expectations. I would consider it a match to line x best tier . Thank you guys ! Appreciate great work ethic and honesty.

Here at 1:21pm on a summer break Wednesday and they pulled me right in. I came because I need an…read moreinspection done. They are really quiet, so I'm trying to be nice looking and smile whenever they enter since the sign on the wall says that 'prices are subject to change according to customers attitude" lol. But the guy just came out and said I only need a new light assembly for my rear light casing or whatever bc there's a crack in it. He recommended I go to advance auto or O'Reilly to get it. Hope it's cheap

Honestly this place has been great to me. They never over price me like most people do and when I…read moregot my car inspected all the problems they said it had I already knew would need to get fixed and it only cost me 200 in labor and they did t try to make me buy extra parts but worked with what they had and got me back on the road. The owner is great. I just took it back today to replace some belts and I couldn't be happier to leave my car with them ^_^

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

If you're in the Hathaway Towers area off of Forest Hill and need your vehicle serviced, repaired,…read moreinspected, tires, brakes etc at reasonable rates look no further than Dance Service Center. You won't be disappointed. Definitely

They are just the best, trust them for all our car needs and have used them since moving to the…read morearea in 2019.

Mr.Newcomb was pleasant and took the time to go the job of replacing the headliner and visors and…read morewent over available colors with me and we agreed upon the color and a price .We then set up date to have the work done and I dropped off my truck at 9am and received a call at 1:30 that it was ready to be picked up. Great job,headliner and visors looked like New! Great work and a reasonable price and quickly done. I would recommend him to anyone needing auto upholstery work.

Outstanding leather upholstery repair on Honda Accord Hybrid and at a very fair price, The seam was…read moresplitting on the custom leather upholstery I had installed a couple years ago and Brad the owner of Newcomb's made it look like new, completely undetectable! Thanks Brad