Whenever I come here, I'm always greeted with a big smile. The folks are very nice and they will…read moreactually take time to help you find the parts. Maria was very patient with me because I had a lot of questions.

Wonderful experience. Recommend to everyone. Found and fixed my problem like he knew what he was…read moredoing .

Went in to get a new windshield wiper blade and was OVERWHELMED by the number of options…read more One of the AutoZone associates saw me struggling and came over to help me pick the right blade. He didn't upsell me and really took the time to talk through why he was recommending the one I ended up with. Afterwards he offered to put the blade on for me. That's right, he offered without me even having to ask. Excellent and prompt customer service. What a breath of fresh air!

Very rude and condescending employees. Will never go back here, advanced auto parts is always more…read morehelpful and friendlier then this shitty ass auto zone.

Old school auto repair place. Jimmy runs the show and has a great technician team. Just plan to…read moreshow up at 8am, stand in line, and then check in with Jimmy. He will take your name, phone number, vehicle issue, and keys, and give you a call when the mechanic begins working on your vehicle to provide a quote. Didn't try to upsell. Did honest work. Work was done within a few short hours. They are a very efficient and honest team. I will be back!

Jimmy was great. Honest and fair pricing. I will be taking my car there for any issues in the…read morefuture. It was easy to tell that many of the customers have been going there for years.

I recently was awarded a $5,000 judgment in Mecklenburg County Small Claims Court against Compact…read moreCar Service. Anyone can search up the case. That introduction likely says enough, but I would not recommend you bring your car here for service. In June, Compact Car Service replaced the front axles on my 2014 Honda Civic, a car that has an automatic transmission. However, instead of installing axles meant for an automatic transmission vehicle, they installed axles meant for a manual transmission vehicle. I had two different shops diagnose this same error, including an actual Honda dealership. As a result of the wrong axles being installed, my car was completely destroyed, I broke down on the side of the road in a different state and had to have an entirely new transmission installed after having the car towed back to my house. This was an extremely expensive and time-consuming endeavor. I had been taking my Civics to Compact Car Service for seven years prior to this error with only good things to say, and I completely understand that mistakes happen. The most egregious part of the entire experience was their response. When I reached out to Compact Car Service informing them of the error, they informed me that there was no possibility they could be responsible and would take no steps to even look at the car or acknowledge the possibility. Since they would not acknowledge any possibility of wrongdoing, I was forced to file a lawsuit. Compact Car Service, I imagine through their insurance company, brought a team of lawyers to argue that no wrongdoing had occurred. Fortunately, the judge agreed with the findings of the other mechanics, and they were obligated to make a $5,000 payment (an amount that does not come close to making me whole, but at least it's done now). If you come here, hopefully nothing goes wrong with your car because if it does, it will be a six-month legal battle and extremely expensive to get them to take any form of accountability. I imagine someone from the company will contest the contents of this review, but the case and its conclusion are public record for anyone to see for themselves. I advise in the future that Compact Car Service understands that mistakes can occur and at least tries to act like the responsible small business they claim to be.

Been a customer for over 20 years. Incredible honest and affordable quality service for all Honda…read moreand Acura vehicles. Won't recommend a repair unless absolutely needed and will let you know of things they see that don't need replaced quite yet so you can plan appropriately. Have sent me wife there several times with our vehicles and don't feel the need to check in with me before repairs as I fully trust their word.

I was enormously impressed by the staff at Hendrick Porsche. I recently purchased a 2025 Porsche…read moreCayenne Coupe and needed to schedule a service appointment. When I called the service center, I spoke with Jacob Walker. My service consultant was very knowledgeable, professional, and easy to speak with regarding the service needs for my vehicle. Mr. Walker assured me that he could accommodate my schedule, which I greatly appreciated, as I have a very busy schedule. He was extremely flexible and helpful throughout the process. When I arrived at the dealership, I was greeted by Mikayla McElroy, a service consultant, who was the first person I spoke with upon entering. Mikayla was very professional, welcoming, and enthusiastic about helping me with my needs. I informed her that I had previously spoken with Jacob and wanted to come in personally to discuss scheduling my appointment further. While visiting the dealership, I also received excellent customer service from Andrew Mueller. I found Andrew to be very personable, professional, and attentive. He met me in the reception area, assisted me promptly, and brought me my keys. Additionally, I had the pleasure of speaking with Eric Don Jordan, who informed me about the dealership's monthly Cars and Coffee event and kindly invited me to attend with friends and family. It sounded like a wonderful event and further demonstrated the welcoming atmosphere of the dealership. Overall, I was extremely impressed with the level of service and professionalism displayed by everyone at the dealership. Every employee I encountered went above and beyond expectations and truly made me feel valued as a customer. The entire staff was friendly, knowledgeable, and genuinely cared about providing outstanding customer service. I would like this recognition to be escalated to corporate leadership and the ownership of the dealership so these employees can be acknowledged for the exceptional job they are doing. Their dedication to customer care reflects very positively on the Porsche brand. Thank you to the entire team at Porsche Independence for providing such an outstanding experience. I look forward to returning soon to book my service appointment and continuing my relationship with your dealership. Respectfully, Chris Hill President & CEO Whip Cash Records LLC Whip CaSh Records Not Just Representing Your IMAGE, We Are the IMAGE That We're Representing"

I'm not a Porsche owner and prob never will be because definitely out of my budget LOL, but I had…read morean AMAZING experience with them in spite of. I recently attended a pop up Galentines brunch held in the showroom and won the grand prize raffle of a free 24hr overnight test drive in a 2025 Taycan. Ryan and Whitney were absolutely PHENOMENAL! Friendly, so welcoming and I literally felt right at home like I've been a lifelong Porsche owner. I can't rave abt this experience enough! Highly recommend!! Thanks again guys for the experience! It was amazing, especially since it was my birthday wkend! Made it even more special!

I purchased a set of BOSCH / FOCUS Brand Windshield Wipers on or about August 11, 2021. Before the…read moreend of 2021 I was experiencing a slight visibility issue with them. Due to being extremely busy with work and such, I really haven't had much time to explore an alternative solution. Be it as it was/is, the warranty on this type of part is non-existant. My advise is to stay away. Stay far away.

okay this morning I call O'Reilly's on Sharon Amity which happens to be 3 mi from my home, the…read morething about the whole conversation went wrong when the store manager answered the phone I begin to ask him about my warranty the store manager's name is Winston he's a Hispanic guy when I'm speaking to him this man has spoke so rude and aggressive and nasty I'm asking him about my warranty on my brakes mind you I'm 3 mi away from this place they the staff is untrained there's one qualified qualified young lady who does know what she doing and she happens to do a great job other than that his whole staff have the same attitude that nasty their rude and their unexperienced that store manager need to step down and let somebody run the store who really cares do not go to the location on Sharon Amity in Charlotte North Carolina it took me 2 hours to even get to there corporate number to even report this disturbing behavior

Customer service was terrible with the exception of the young lady working there. I replaced 3 deep…read morecycle marine batteries and she had to ask the other guys to assist her. None of the males made an attempt to help me load them but she did. On the way out the cart got caught on the rug resulting in it turning over with the 3 batteries hitting the floor. She helped me pick them up. I told them I planned on picking up 2 more next week but not at that location. Service has Never been that bad in the years I've gone through in the past. She deserves a 5 and the other employees on duty deserve zero if it was on the scale. Advance Auto Parts, y'all can do better at this Matthews location.

I have been an Advance Auto Parts customer for decades. This location has poor customer service. I…read morehave experience quite a few bad experiences at this location but finally decided to comment. I had to get something from them but decided to get a few other things while I'm in there but I really have to go pee and I cannot take my time and shop for multiple items if I really have to go, so I asked the old blonde lady and the mid age black guy wearing the "tacticool" American flag patch baseball cap if I could please use their restroom since I cannot think clearly. Well they didn't care, they are still using the COVID as an excuse, meanwhile none of the employees are wearing mask anymore. So I went next door to their competition and use their bathroom and had to go back to at least get washer fluid that the competitor did not had and they look at me and went like "oh he is back". Yeah well not for your great customer service just for the one thing that I needed most and done. I will not go back to that location. The stallings one is way better. P.S. side note, I overheard (as she was loud as hell), on the phone saying to someone, " just remember that I will not be here in two weeks and hold on one second I think this customers needs to ask for something"

Phone system is terrible! I can NEVER get through to service. I brought my car into service two…read moredifferent times and each time I waited almost 5 hours. They were short staffed two months ago and they are still short staffed. I will never return to the dealership again.

Purchased brand new vehicle Seltos 2026 in Oct 2025. Took car in for oil change and Tire rotation…read more Waited 4 hours only for them to bring the car back wrecked. Rayad Khan and Nathaniel King have horrible customer service skills. Did not have repairs completed through their insurance. I asked for their insurance companies' information to file of diminished value, no response. botched paint job and not willing to speak with me. The owner Helmi Felfel has never reached out. This has led to me having to reach out to the insurance commission and filing with NC department of Justice. Bad business all around.

Cars are trash and customer service sucks from management stand point. Please take your business…read moreelsewhere as their cars are highly overpriced as well.

Excellent service!! I stopped by to get a headlight bulb and the woman who was working there was SO…read morehelpful, she spent a lot of time investigating exactly which one was needed and even tried to help me install it.