So thankful for help locating where to put the oil in my car on our way up to skiing. They also…read morehelp with putting the windshield wipers on. Excellent customer service that was so nice.

It was such a pleasure to go in this morning and have Clay and John help my husband and I. We…read moreneeded two new key fob batteries for our Mercedes and had no idea what to do. They got us the batteries and install them for us without any issue. So so appreciate their customer service.

This place is the real deal. Super nice guys Rob and Nick. Bought a used boat with a janky trailer…read more Brought it in from Renton. It was worth the drive. They did a thorough safety inspection. They fixed the lights and replaced a bent axle. Reasonable pricing and very timely. Trailer is now worry free. Will get all my trailer work done here in the future.

Rob installed a brake assist toyota tacoma. He was officiant and very knowledgeable with the…read moreequipment he installed. Rob even gave me a short class on how to use the item and adjust as needed.

Do not support this "business". Had many issues with a damaged product that I had to pay to get…read morereturned/exchanged. Packaging is as cheap as possible. After paying to return a damaged product they had to approve of the return even after pics were sent and all was stated to make an exchange. Then shit hit the fan, I wanted a refund on all my orders, one backorder because I don't want to support there business. But I did not send back complete order just damaged part, expecting a replacement. But no not in stock after I paid for a return/exchange. Well send it when available they say. I had an option to send rest of order back and wait to get approved for refund or pick another color option. not in house machining. Their cnc machining skills are entry level/bottom tier. Not a quality company to represent. Do not support this so called business!

I took my Honda Civic for an oil change. I usually go to Valvoline but the line was long so I…read morethough Walmart would be quick. I dont know what kinda of morons work there, but they couldn't do service on the car because the bolts we too tight on my skid plate????. Should just of have went to valvoline in the first place. Went back in line at Valvoline and got it done. At least they could unscrew bolts.

never get an oil change here Nicky did my oil change and she couldn't do it right took it in 3…read moretimes because all 3 times she didn't do it right and all the oil leaked out my engine could have gotten messed up and they didn't care came inside to complain for the third time and she started talking crap as if it wasn't her fault she couldn't do a basic oil change or act right she should be fired and change her job because she doesn't know how to do an oil change and has attitude problems when being confronted about her mistakes she should have done it right the first time if my engine would have messed up I would have sue.

Best, most reliable, timely and capable tow service you're likely to find anywhere. Great for…read moreroadside rescue, but also my go-to service for specialty vehicles and classic cars - where extra care, quality and attention to detail really count. Jason, in particular, is a top-tier professional.

The guys at Fred's have always been professional and eager to help. They do whatever they can to…read moreget a tow truck out to you, even when they're short handed or super busy. They offered more than anyone else in the area for my son's no longer running scrapper too!

Jason Burdine, Sr. Hearing Aid Specialist, Bonney Lake Costco. Outstanding Sales and Service,…read morealways!! My Wife, Stacie, has been seeing Jason for her Hearing Aid needs for 15-years. Before, during and after purchasing hearing aids, Jason is simply the "Very Best in the Business." We travel from Federal Way to Bonney Lake Costco when we need to purchase new hearing aids, need assistance and/or hearing aid support. Worth the time and effort as we know we'll "always receive Outstanding Customer Service and assistance from Mr. Burdine." Very Highly recommend Jason with Bonney Lake, Costco Hearing Aid Center

I would like to share some concerns about my experiences in the optical department. On several…read moreoccasions, my interactions with Rochelle have felt unhelpful and, many times, passive-aggressive. I've left multiple conversations feeling frustrated, discouraged, and without the information I needed to make informed decisions. In my most recent visit, I explained to Rochelle that my husband had purchased my glasses as a Christmas gift and that I wasn't completely sure if they were bought at Costco, but it was very likely. Earlier that day, I had called and spoken with someone in the optical department who advised me that there were options available either they could look up proof of purchase through my membership or I could pay a fee to have my prescription added to my current eyewear. When I came in later that evening, Rochelle was the only person available. After I explained the situation, her response was extremely rude and implied I was lying. When I asked what my options were, I was told that I did not have any. I shared that I had already spoken with someone earlier and did not appreciate feeling like information was being withheld. I then asked to speak with a manager. A young man that was manager came over shortly after, he said he was unsure how to handle the situation. At that point, I felt uncomfortable and defeated, and decided to leave. Because this has happened more than once with Rochelle, I've started to feel uncomfortable seeking services there, as I worry about having another negative interactions. I value clear, respectful communication and would really appreciate a more supportive and consistent experience moving forward. The store overall is a good experience definitely room for improvement in customer service all around with workers and improvement on better quality items.

Prompt service with detailed care to all my vehicles. Very friendly staff and very accommodating to…read moremy cars needs.

Do not go here. Very bad customer service on the weekend. My sensor light keeps going out. Last…read moretime I went in they supposedly fixed it. But now it's not working again. Went in on Saturday and the guy working just said yeah you need all 4 fixed without even checking. Went to les schwab the employee came out and checked each sensor and only one was out. Go to.les schwab way better customer service with the same price.

Never thought I'd leave a review for an oil change joint but here we are. It was a slow Sunday and…read moreI was literally in and out of here in less than 10 minutes. This isn't the first time that has happened. You just got to know when to go. The people there are awesome and professional. Kimberly runs a tight ship. No BS. Jiffy Lube and dealerships can take a hike.

DO NOT TAKE YOUR CAR HERE! The crew was nice and that's why I kept coming back. But on the last oil…read morechange my car began leaking oil. I took it back and they replaced the filter. It continued to leak. Instead of going back again, I took it to the dealer. They said that the threads on the filter stud were stretched and that gap that it caused is why it couldn't seal. They replaced the stud and it stopped leaking. I brought the invoice and the damaged stud to the manager and started the "claim" process. Two weeks later, without even having the chance to talk to the area manager, he denied the "claim." I requested that he call me and he hasn't. Their customer service model is terrible. You can't access the area manager even when requested to through Valvoline customer service. I will never take my car here again and will warn every one I can not to either.