Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

very disappointed of this place…read more 1- i ask about a truck they have posted on CarGurus and we have an appointment set up for my come and look at the truck , I drove 2 hrs to get to this place and and 10 min before I got there they call me to let me know that the truck wasn ready yet because they were making sure everything was" ready to test drive" I got there one person help me and he was straight up honest with me and told me you can see the truck but you can't drive it. and I ask why and his response was " truck is in the shop " so long story short. truck was in the shop with parts of the def and eye system pull apart if you know little bit about diesel you know what that means. they call me Tuesday saying the truck wasn't ready yet . today 8/13/2025 they call saying the truck was ready. and sonnets I told them that I was gonna come checked it out they rise the price 7-8k . stay away from this place

Waited 4 hours for my tweeter speaker to be changed to then be told that the new one was broken…read morefresh out of the box. Why dont we check these things before wasting clients time? I grocery shop for my 3 kids every single time I have to go to this business because I know it is a day's trip ALWAYS and I want them to stay fed during our wait. This was a waste of my time, money, and patience today. You guys have me absolutely freaking fed up with the way you treat people who are not trying to buy a new vehicle!!! Do better for crying out loud, y'all are ridiculous.

Worst Dealer ever. Bought an extended warranty and they did not file the paperwork. Now they are…read moretelling me its my responsibility . I called the number they gave me and they told me i had to call back the dealership F & I department. Tried to call and i am just disconnected.

I bought a new Accent at this dealership a few months ago. I am use to driving large vehicles with…read moreAmerican name plates riveted to the front of them. However, the Accent is a great car for a compact. It is a hatchback and offers some space to use the car as a limited utility vehicle. I did transport a new BBQ grill for my brother-in-law about three weeks ago. It has some nice bells and whistles for an economically priced car (under $20k). I like the Bluetooth connectivity and the input for my MP3 and Ipod. It even has a USB port and I can charge my phone if need be for that. The sales experience was about as good as it can get. My salesman was new, but still knowledgeable of the cars and features in them. We discussed what would best fit my needs and the price I wanted to spend. He suggested the Accent or the Veloster. The Veloster looks sportier, but I am getting to old to constantly get in and out of those lower riding cars. So I got the Accent SE. It gets excellent fuel economy and still has a little pep to it when you floor it. Of course it does not have the power of the muscle cars I loved as a younger fella, but it is sufficient. My salesman put my paperwork through on a Friday evening and I was driving out in my new car on Monday. At delivery, he went through all the features of the car in detail with me and synced my phone to the car for me. We briefly went over maintenance and warranty and all the other typical stuff when buying a new car. I think the service department is what impresses me the most out of this whole thing. I went to have my first oil change and they treated me like a friend even though we had never met. They showed me the waiting area with a big TV, coffee, and coffee. The room had nice big comfy chairs and couches. I started hearing a squeal type noise after turning the car off. When I took it in for them to look at fix, it would not make the noise. Just my luck! Anyhow, they had an educated guess as to what it could be and decided to replace the air-condition blower motor. They had seen a few cases of that in the past. So they ordered the part and I went back to have it installed. Again they greeted me like a friend and then got busy. They had the old motor out, and the new one in in no time flat. I really should have timed it, but it seems it only took an hour or so to complete. When I got home, the noise was still there, but I have give credit where due. A dealership that tries to fix an issue without hearing the issue is pretty stand-up in my book. If I could just convince my car to make that noise AT the dealership... To sum it up, I am very pleased with Philpott Hyundai along with the product they sell and service. I would recommend them to any of my friends.

Local car buyers need to demand a full look at internal accounting codes before trusting the…read more'transparency' scripts at this store. During my recent negotiation on a 2026 Hyundai Kona SEL Premium AWD (Cyber Gray, VIN: KM8HDCA32TU455135), salesperson Joseph attempted to push an out-the-door price of $32,883.26. When challenged on a competitive cash floor of $31,350 OTD, Joseph provided a copy of the vehicle's memorandum invoice, claiming they were selling the car for '$100 over cost' and could not cut another dollar. Let's look at the internal dealer data he failed to explain to the public: 1. This vehicle was explicitly billed, invoiced, and shipped to Killeen Hyundai in Killeen, TX--nearly 260 miles away. Philpott executed a dealer trade to bring this specific inventory unit to Nederland. As a cash buyer, I am not responsible for subsidizing their dealership's logistics overhead, transport friction, or inventory mismatch expenses. 2. The internal invoice explicitly features manufacturer code **HB623, which confirms a guaranteed $623.00 factory holdback profit paid directly back to the dealership by Hyundai Motor America upon the sale of the car. This is pure, unadvertised back-end profit hidden from the consumer. 3. Joseph claimed he was providing a '$274 discount' to remove a mandatory anti-theft etching fee, yet the final cash OTD balance remained completely stagnant at $32,883.26. They are actively using the national $1,750 Hyundai factory cash incentive to mask the fact that they are charging full retail sticker price plus bloated port-installed add-ons ($375 cross rails, $240 floor mats). They are not 'losing money'--they are protecting their transport costs and holdback gross. If you shop for a vehicle here this weekend, do not let them hide behind fake invoice sheets. The real break-even bottom dollar on this unit is well under $30,000 before taxes and statutory fees. Demand they strip the port add-ons, demand they pass through the holdback, or walk away like I did.

Go see Tracy Poland for the best customer service experience at Donalson Toyota! Went in just to…read morelook but now Driving away in a brand new Tacoma!

I've had every oil change done on my 2021 camry at Donalson Toyota since I purchased it. I had an…read moreappt for a routine oil change yesterday and waited almost TWO hours for just an oil change. Sometimes it takes longer than other times. I get it. Two people came in after me and left before I did as well, so I got up and started asking questions.. after someone FINALLY acknowledged I was standing there. I'm not sure exactly what the girl did after she took my keys and wrote down mileage, etc., because she absolutely failed to put anything in the computer and nobody could tell me anything. One lady said they were "running behind", another couldn't find any of my information. They said they would put me next in line. I wasn't waiting another who knows how long, so I got in car and left. Absolutely no apology at all or anything. Just pretty much, "We don't know what happened. I don't know what to tell you." I can truly say I've ever had a great experience there to begin with, so this was pretty much the icing on the cake for me. I will absolutely go the extra mile and bring my car to Doggett or Philpott if that means never stepping foot in that place again.

I'm not a gear head, i know a lot about anything vehicle power related. When I go to O'Reilly's…read moreit's to repave a fuse or a battery and they are quick to point me exactly where i to go or grab it for me themselves. Quick and efficient service, just how I it.

Go to orielies for sub standard customer care. I never dreamed i couldnt buy a relay, walk out and…read moretry it then take it back if it didn't work. That is because AutoZone down the road always accommodates you that way. Then I found out that it's against their policy to take it back if it has been installed. The part doesn't even fit in my power control box correctly and I can't close the cover. Even though that is the one they gave me for this truck. Finally, RJ the sales rep seemed genuinely to enjoy telling me to get lost. He was tired earlier unapologetic, and even gleeful as he told me that I couldn't return it. What a jerk!

Go somewhere else…read more They refused to work on my vehicle after 10 days of me waiting for a diagnosis. Nearly 1k spent on a rental car just to be told "we don't wanna work on it, we want it out." Bad business.

Bad Customer service ...very angry ugly and non professional. Assumed I didn't have the money to…read morefix my car asked me to leave very rude.