Tried applying warranty for sparkplug wires and completely gave me a universal kit and refused to…read moreaccept fault!!! Also Accused me of scamming when I gave them all my info... horrible store!!!!

Associate turned me away after stating they do jot check batteries or alternators after…read more6:30pm/7:00pm. Waste of my time to drive here from the outskirts. I am very disappointed about this but will let my family and friends know about this strange and bizarre policy.

Very knowledgeable and competitive rates check them out! I've purchase a few parts I always call…read moreto make sure they have the part I need and if they don't have it they will order it.

Best auto parts in town and great customer service . Very knowledgeable employee's with loads of…read moreexperience .

Just your average auto parts store. Simple, organized, affordable, decent location and straight to…read morethe point. Found what I needed and the gentleman working was professional.

Very friendly and helpful staff. As a customer, I felt that I was important to their business. And…read morethey were helpful with other information as needed.

Every stat is for Luis. He was very professional and kind in his explanation. I appreciate his…read morecourteous manner.

I only shop O'Reilly's locally if i need something ASAP other than that i shop on Amazon or Walmart…read moreonline for automotive goods. This place is overpriced on a lot of items and they charge 3x as much for.I paid $11 for the item I came in here to get which is $7.99 at Autozone,but i was right next door at the carwash so I guess i paid for convenience. A $1.25 hot wheels car goes for $3.49 and $10 for a 5 pack I usually get for about $7.99. I had to tell my grandson no to getting an Indy hot wheels that was $11.00 for an $7 car. So they will definitely stay right there until they drop their prices. . Not a bad visit but it is expensive in here if you're in a rush get it here but if you can wait do some price comparison before you purchase anything here. Customer service here was horrible today because the 3 men working here looked at me as if i wanted to stand and wait as they gossiped behind the counter possibly ignoring my existence. JoJo came from the back of the store to help 2 female customers and myself out all while the other 3 looked like Caltrans workers watching JoJo do the shoveling as they leaned on their shovels gossiping about something. I was about to ask for a price match to see if they did it but I was already frustrated by time I made it to the register. Overall an ok visit but Ill definitely wait for JoJo to star checking people out before I head to the counter next time.

I had a frustrating experience at O'Reilly Auto Parts…read more I came in for a simple purchase, a car fuse, and found myself about 15 people deep in line. Several customers ahead were engaged in longer part consultations at the counter, which slowed everything down. I asked a team member if there was a separate line for quick, over the counter purchases. I was directed to the same line, with no alternative option. Key issues: No separation between quick purchases and detailed consultations Long wait times for simple transactions Inefficient use of staff during peak demand There were at least 4 to 5 customers ahead of me making quick purchases, yet all were stuck waiting behind lengthy consultations. This created unnecessary delays. If the goal is to improve in store sales and customer experience, consider: Assigning one staff member to handle quick purchases Creating a separate line for simple transactions Managing consultation flow more efficiently This process needs improvement. Walked out and left the fuse behind. I made my purchase on Amazon for a lot less with overnight delivery.

We needed some parts we couldn't find at AutoZone. We stopped at O'Reilly's and JR I think his name…read morewas. Best cool guy ever. He is very knowledgeable. He explain everything so well to our understanding. Amazing Amazing people person. I will come back to the Chester location. I call him. I tell him what we are working on and he checks the closest location for us and the part. We do t even mind driving to him. He makes us feel like family. I was just amazed at his Customer Service skills. I have not had any Customer Service anywhere since Covid. It just made me feel so appreciated as a customer.. five stars for the guy!

This shop is the place to go to! Jesus was great to work with! Him and his crew did an amazing job…read moreon my truck. They did a level lift, wheels, tires and alignment. Top notch service, friendly, best prices in town and solid good people.

Just moved to Bakersfield few months ago, found this shop up the street from my house. Noe, Jesus,…read more& another guy took good care of me! Got new tires put on for a good price & came back to get new brake rotors & pads installed. Super dope guys, they'll get you right. I'm only going here from now on.

Bad auto pars not recommended I bought a carburetor didn't work they do not replace or reufand…read more bad customer service

Barts is always my first call when needing any parts for my vehicles. Fast and Honest service. If…read morethey do not have the part in stock they go out of the way to get it in as fast as possible.

Best customer service, fair prices and straight forward unlike other shops. If you need ac fixing I…read morewould highly recommend taking it to this shop

Did a great job installing my radio in my truck I would definitely recommend this companyread more