After going in to 2 AutoZones today looking for a couple of things I needed, this Auto Zone on Victory blvd. had what I was looking for and truly delivered in every way. Great Customer service by a couple of their employees. They were kind and very helpful. I needed 4 placemats for my car's interior and absorbent mat/towels (pack of 6) to place under the car due to a lot of oil leakage that I have been having in my garage. Store was nicely organized, clean, everything was fully stocked. Got what I needed and paid less than $45.00 in total including tax. Autozone has always come through throughout the years that I have been shopping for the old car that I have. It is not a good feeling to drive an old car, but that's what I have. If minor/major things need to be fixed or repaired, then that's what needs to be done. Thank you all AutoZones for your loyalty and help whenever I needed you!! Plenty of parking spaces. read more

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My collision guy told me I needed good stirs for a 2014 Kia. The dealer quoted $125 each which I thought was outrageous. I went to Autozone and they quoted me over $200 each. I asked them how could aftermarket parts be more expensive than Kia parts. He just responded with, get them from Kia then. It explains why no one was in there. I went to O'Reily Auto parts and the struts were $20 each. read more

AutoZone Auto Parts - Autozone on Hazeltine and Victory. - Auto Parts & Supplies Near Me - Van Nuys, California

Great store! The staff is very friendly and helpful, always ready to assist and answer any questions. Customer service is excellent -- definitely a place I'd come back to. Special thanks to Erika for her kindness and politeness -- she made the experience even better. Highly recommend! read more

AutoZone Auto Parts - Auto zone - Auto Parts & Supplies Near Me - Van Nuys, California

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Had a pretty disappointing experience with Daniel M. while purchasing tire chains. From start to finish, he was extremely rude and unpleasant while assisting me. I understand that everyone can have a bad day, but his attitude made the interaction unnecessarily uncomfortable. What made it more disheartening was noticing that his name tag indicated he might be a manager. I would expect a higher level of professionalism in that role. This experience stood out in a negative way considering I've mostly encountered helpful employees that go above and beyond. The only reason I'm giving two stars instead of one is because this location actually had the chains in stock when others didn't. Otherwise, the service alone would've made this a one-star experience. read more

crappy service they help others that come after you. They dont pick out the right products either. will not return.

The AutoZone on victory and Hazletine is great! The clerks all very helpful and polite. Especially Soleil who spent a long time helping me! He never accept tips but I wanted to tip Soleil read more

Rude employees that have no desire to be helpful. I called and asked for a part and after 15min on hold they were in such a rush I could barely ask for the part I was looking for. Without looking they said we don't have it. Later that day I drove by and they had it. I walked out. Will never go back. How hard is it to do your job people. read more

EXCEPTIONAL CUSTOMER SERVICE from CLAUDIA V! These days it's easy to think you can just go on Amazon and buy what you need. But even though I was able to find the parts I needed online, I came to AutoZone to make sure they were exactly right--and Claudia's expertise got me windshield wipers that are BETTER than right. She knew my make and model (Fiat 500) and it's idiosyncrasies--like a very curved windshield. She knew a way to make the wipers more efficient by choosing slightly different sizes than specified so they have more consistent contact against the glass for better cleaning. But she didn't stop there--she took them out to my car, installed them, let me test them, and then even changed them for something better. All before she charged me! So once I paid, I KNEW I was getting the best possible part for my car. She was beyond knowledgeable--and friendly, too. I will always come back to this AutoZone because they give the kind of personal service that's rare now--service that ensures you get what you really need rather than what you thought you wanted! Thanks, again, Claudia--and AutoZone! read more

Ivan Lopez was very good to work with today, he was kind & professional, and went the extra mile to help me out, I had an unpleasant visit at a different AutoZone earlier today and Ivan was able to resolve everything making my day much better, thanks Ivan for your great customer service ! -Solomon read more

so the Toyota highlander had a simple headlight problem and i ve needed a help from the store workers to put the new headlight.Store manager Anika helped without any hesitation and she was fast and solved the problem quickly I respected this beautiful girl doin even mechanical problem without taking my $20 tip i was even insisted to give tip buy she didn't take it ,thanks Anita community needs this kind of worker God bless read more

I can not recommend this location enough. My battery died up the street. They helped me to uninstall the old battery which was super corroded. And replaced it with a new battery. It took awhile to get the old battery out bc it was so badly corroded. Toby, Rick & Leslie went above and beyond to help me. Please ask for them if you ever need any help or have any questions. They are very knowledgeable and extremely helpful. They restored my faith in man today bc they had such great teamwork. I wish more businesses cared this much! Highly recommended! read more

AutoZone Auto Parts - Old corroded battery - Auto Parts & Supplies Near Me - Van Nuys, California

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Andre helped me get a new battery, take out the old one and put the new one in. Customer service was a 10/10!

This is the worst auto zone in la. The employees are rude, get mad if asked a question, purposely ignore customers in line that are waiting to pay while they walk back and forth talking to each other behind the registers, and THEY LITERALLY CLOSE HOURS EARLY EVERY SINGLE DAY. Online it says they are open until 10, and right now I just showed up at 720PM and the workers were all in the store on their phones and had the door locked and literally motioned with their hands to go away. I usually wouldn't care, but this is probably the fifth or sixth time this has happened over the last couple years . This store and everyone who works here is awful to deal with, and after tonight I refuse to give this corporation another penny . Terrible branch of auto zone, and everyone working here should be let go if they expect to see a profit at this location. The girl who is there all the time and who I believe is the manager is awful, and so is the black guy with dreads who other people have mentioned, as well as every single other guy who works here. I've only had bad experiences with these sales associates. For the record I don't ever post reviews of businesses because I simply don't care but I can't stand this location and want others to know how awful it is read more

Anderson is the best! Not only was he able to fix my broken remote, but knew and recommended products to solve other issues I'd been having. I appreciated how knowledgeable, patient, and kind he was and am going to make this "my" auto zone from now on. read more

I'm leaving one star for the cashier whose name I didn't get but he is black with dreads and made me feel really uncomfortable while he was checking out my items. He was totally inappropriate and made me regret even going there due to him making inappropriate jokes at the fact I was using my dads phone number for points and he kept saying "your daddy is gonna get mad you're using his points" or your daddy this your daddy that and I was literally just trying to pay and leave but he kept saying things like that until I said something back and it was really uncomfortable. As a woman it felt really uncomfortable and i hope something like this doesn't happen to another woman as well. read more

All the guys in there are unprofessional customer service is horrible !!!!!! Never shopping here again they hire young kids that don't know anything about cars . They act like they don't even wanna be there they should just quit read more

Came here yesterday due to both my car headlights being out! Felix helped me out and all I can say is this guy is a lifesaver, went the extra mile to help me, was super patient, replaced both my lights and had outstanding customer service! Felix needs a raise! Lol Thank you auto zone! read more

My go to location because it's close and they usually always have what I need. The employees are very helpful answering questions and checking inventory. Even when there short handed they don't rush you or get frustrated. Keep up the good work. See ya soon for some brake pads. read more

Worst place in town, a day after I bought a battery and other supplies for my car Come back to the store to return light and cell holder that did not work. I got this rude Latino guy looking at me like I stole the stuff, I asked him to check with my number since I gave it for the battery. Well I looks like since I paid in cash my new battery was removed from the system, I wonder what happened, maybe cash transaction employees keep it. Left new set of led lights and holder to the rude employee for him to decorate store toilet. Hey Autozone train your employees how to treat people. And for the Latino guy shame on you :(. I'm Latino as well but with Education enjoy your FREE LED Lights and cell Holder Found my recite- let's see what they said about battery don't showing under my account, Led Lights and cell holder long gone. Same person at the store surprising is a manager, showed recite and discussing why he treated me bad another thought guy start jumping in the conversation. I CAME BACK to show they were wrong. I Hope you get the point, let's make our society better AUTOZONE TRAIN YOUR STAFF BETTER educate them. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Van Nuys, California

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Henry!!!! Shout out to Henry, he should be paid more. Great customer service. Thank you so much for the help with my car remote battery!

Unfortunately, I had these people on my good list, for my go to car place but ...... came in on Saturday evening was looking for brakes for my car, rear brakes that is and they didn't have them in stock. Nice guy working the counter, said that they would come in on Sunday, so I went ahead and paid for them and "supposedly" ordered them. I didn't pick them up on Sunday because it slipped my mind and I forgot. To make the long story short, called the store like three days later spoke to the manager he says no we don't see you in the system. Went in the next day and one of the managers- hector in a very abrupt manner says that the receipt that was given to me was not the correct one, it has to be a special order receipt... blah, blah, blah. Non- sense. They had me running around to another store and when I went back to get a refund for the parts, they said no we can't give you your money back because you don't have the correct receipt. Really bad customer service. Look at your cameras and the inventory and you will know that you haven't had that part since who knows when. Don't make customers run around and waste their time. Apparently, Marvin that works there should know better because he has a lot of experience and he should have not done this, according to thus manager. This manager Hector was suppose to call me back and it has been 2 weeks and still no call back. I did get my money back because my boyfriend ended up going there to explain the situation. read more

Great customer service! I was in and out in 10 minutes. Christopher helped me choose windshield wipers and taught me how to change them myself. (All while training outside!) Would recommend to all others who procrastinate changing wipers! read more

This auto zone ALWAYS closes early and don't follow their store hours. This is the third time I have shown up and the store is closed even though the hours say open till 9pm. read more

I have a Jeep Wrangler that has many lights bulbs that need assisting, Carlos has now helped me twice with changing the lights. Though we were both clueless on how to install the lights on the fender he didn't give up, he literally helped me until they were both installed. Now that's customer service! He didn't belittle me in my girl knowledge ‍ so I'm thankful for that. I hope he continues to stick around ! read more

AutoZone Auto Parts - Fender lights - Auto Parts & Supplies Near Me - Van Nuys, California

DO *NOT* GO TO THIS LOCATION!!!! I took my car in for a simple battery change. Unfortunately for me, the employee who swapped my battery connected the terminals in REVERSE! I mean seriously, it's a car part store, how can the employee not know the difference. As a result, he fried my 2010 Lexus. I had to pay out of my own pocket for the repairs as they are trying to deny claim. Horrible management, Ruben Gonzalez in particular. This location is full of lairs and thieves. I am baffled by the lack of urgency from corporate to audit this location. read more

AutoZone Auto Parts - A very small portion of the burned fuses from my car. This of course does not include the main fuse block and amplifier. - Auto Parts & Supplies Near Me - Van Nuys, California

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Came in on Sunday to change out a dead battery in my van. The man that helped me - Jose - was super nice and helpful. Really appreciated the fact that they include free installation of a new battery! read more

Horrible horrible place. Manager said he wouldn't help me with my headlights he has vitiligo on his eye. And was RUDE! I'm a woman with a small child and needed help. Was stressed and he sold me the wrong light for my headlights and said he can't help check which ones I should use. Will never go back here again. Very rude man. read more

Edwar Provided the highest level of customer service, automotive knowledge, and provided a claim for cigarette, easy parking highly recommended read more

I use to work for Auto Zone and the customer service in this location is not right. I asked for a battery check up and the guy basically told me to do it myself and gave me a tool. He did not even get my ID which means I could have just stole the tools. Just horrible and disappointed. read more

Great customer service! I was on my way out of town to visit family when I noticed one of my headlights were out. I came to this location to buy a new light and received the best customer service! The cashier was helpful with helping me find the right one and even offered to have someone help me install it. No one was available at the time to help so I suggested I come back later after I got coffee. David F. decided to go over and beyond by delaying his lunch break to help me replace the broken light. He insisted. He was friendly, fast, and very knowledgeable. Afterwards, he wished me safe travels and continued to his lunch break. Thanks David! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Van Nuys, California

This comment is 100% dedicated to Edwin. I needed a part for my 2003 Tahoe which was throwing the ever popular Large EVAP Leak, right before I needed it SMOGed. I called the store to confirm availability of the part, and Edwin ordered it from the warehouse and it was there the same day. EVEN BETTER, I was racing against the clock to deliver it to the mechanic and have it installed by 5:30pm. The guaranteed delivery time is 6pm. Edwin promised me he would call me AS SOON as the truck arrived and he had the part in his hands. He did, and I raced over there and got back to the mechanic in time to get my truck back that night. Thanks Edwin! You set the standard for customer service. read more

So happy to have AutoZone as our neighbor here in Van Nuys. Amazon failed to deliver my BMW radiator upper house on time even tho I paid for one day shipping. I replaced the radiator, thermostat and the water pump all at once and all I needed was that hose to hit the road for a +500 miles road trip. They were open, it was 10:30pm. The hose was even cheaper than Amazon. You guys rock...that's all I can say. read more

This would be zero stars but that's not an option. I went there on two separate occasions to buy a battery. The first time I was told that Bc it was dark outside they couldn't test my battery. The second time the store was empty (no customers), I was told they couldn't change my battery Bc there was no one to do it. Then after selling me a battery they told me I'd have to buy the parts and change it myself. Oh did I mention the battery was overpriced? I went to car quest down the street and battery was less expensive and they also provided loaner tools. They don't offer battery replacement service but at least they loan you the tools. The customer service here is terrible. I will never come here again nor recommend this place to anyone. read more

My first time at this location. Happen to be in the area and needed to pick up a strut. I walk in and there's 3 people ahead of me waiting for help. One guy helping. Another putting up sales signs. The phone rings, it's ignored. I can hear other employees in the back just BSing. Finally. After 10min the guys in front of me spoke up. Not sure how long they were waiting at this point. The guy helping the one customer doesn't say anything. The guy putting up signs comes over and helps them. They leave, I'm thinking I'm next. Nope. Idiot goes back to putting up signs. Are you kidding me?! My fuse is shorter at this point. After 5 min I yell out "is anyone actually working here?!". Then the idiot putting up the signs calls out to one of the guys in the back who is yet another moron that looks at me confused when I say "I need a strut". First and last time I set foot at this location. read more

ive veen going to the van nuys store on Victory and hazeltine for years. However,my last few visits have been very disappointing. Ive been lied to, they refuse to honor my warranty for my battery, and when ive left batteries to charge, they have not charged them. Hector never charged noth batteries ive left and Staecey and Daniel have been rude. Staecey is supposedly a manager according to another employee. Ive even neen told after a month, I no longer have a warranty,which i know is a lie. I bought a $300.00 generator from this store that doesnt even work. headphones that dont work etc. At this point, i have even seen I am not treated with the respect that male customers have received. I do not appreciate the disrespect. I have checked my batteries when I come home, and they are dead after being charged and left overnight and i pick them up before they close. They are also supposed to close at 10 pm yet they are locking doors at 930 pm. Best part is when filing a complaint with the CEO, you cant. The website says the captch is too low . this is how these people work read more

No matter when I go in here I am disappointed! There are definitely other auto stores that serve better have better prices and carry more. Use them. read more

Super helpful team! I was struggling to find the right windshield wiper and they helped me so much! Jose was amazing. Thank you guys

Great customer service by Jose thank you so much went in with some battery issues with my car got us taken care of in no time !

Came here to pick up oil for my car because it was low. And they turned me away 16 minutes before closing. They are supposed to close at 9pm but the guy with a blonde eyebrow turned me away he said we have to close early because we need to disinfect. They need to do that after they close. Or change they're hours to closing at 8:45 pm not 9pm. So people don't waste their time driving out here because they're so eager to go home at 9pm. read more

This Autozone is great. I just got back from buying my second car battery at this location. (The first one in 2011) The warranty I bought on the first one allowed me a discount one this most recent battery. I want to give some recognition to Jack, who was incredibly kind and helpful. He came out and tested my battery, then he removed the old battery and installed my new one, all the while chatting with me and my father. What a guy! Thanks Jack! read more