Unfortunately I just can't give Lazydays more than 1 star. We bought a new 5th wheel from them in…read more2021 and the bs started immediately. We added a 2nd A/C and slide top awnings and when we picked up the unit a few weeks later, the bench seat for the dinette was missing. We were told that it had been taken out for another unit that was being picked up, and that it was because of this incident that they changed policy and would no longer do that. They had to order in a replacement and we had to make a two hour trip back to pick it up when it came in. We received exactly zero consideration for this and the salesman (JP) seemed quite irritated when he had to deal with us when we showed up to pick it up. A 1 star start for sure.
We did not have much to do with them after that until last August. The unit was due for some maintenance and the "Platinum" maintenance package included the wheel bearing repack and roof sealant update. The advertised price was $2,700, and i asked them to look at few things and give me cost to fix. When we picked up a week later, we were met with a bill for $4,400. They charged us over $3,300 for the service, plus charged us a couple hours labor to look at the awning and tell me the arm was bent ($1,500 repair), to pull one gray tank handle and tell me that this too was bent ($1,000 repair) and also asked about one of the black out shades that no longer would retract, another 1/2 hour labor to tell me it needed to be replaced (along with some absurd estimate but I can't recall the number).
I brought their website up on my phone and showed our Service Advisor Ashley the $2,700 I was expecting to pay. She brought up the $3,300 price on her computer and shrugged off the $600 additional cost. Between that and the nearly $400 charged to look at three things that probably (and generously) took a half hour to diagnose, I was just furious and, wanting to avoid a scene, I paid and left.
A week later we set up at a campground and when I used the fan in the bathroom for the first time, we found that they had installed the new MaxxAir fan cover incorrectly and I could not close the vent without disassembling the fan from inside to be able to manuever the vent cover inside the MaxxAir cover as it was getting caught on the fins of the MaxxAir cover.
At this point I called and asked for a service manager. I explained the situation to Marcus and also told him about the cost difference for the so called "Platinum" package, as I could still pull it up on their site, for their location, and get the same $2,700 price that Ashley had no interest in honoring. He agreed to refund that additonal $600, and offered slide and leveling system maintenance for free when we came in to have the fan cover fixed. As we were staying in the RV long term, more than 2 hours from the dealership, I opted to get a mobile tech to fix the fan cover. As I had 45 minutes left of his one hour minimum, I had him revisit some of the things that Lazydays gave me ludicrous estimates for. He got his ladder out and loosened 2 screws and made a slight adjustment to the awning, solving the problem that Lazydays could only solve with a new awning arm and $1,500 charge. Pathetic.
Fast forward 8 weeks to October 2025 and I am cleaning and preparing the RV for storage and notice that the sealant on the front cap has failed. We had towed it literally about 100 miles and all across the front cap the sealant had opened up. I called and talked to Marcus again, to find that Lazydays was being purchased by Campers Inn. He took my information and said he'd put notes on the account so we could bring the unit in when we returned to Florida in May of this year.
When we were getting ready to return, I made arrangements to drop the unit, and was met with pretty much complete ingnorance of the situation. I had to bring in my invoice because they claimed to not have the Lazydays records. I believe this to be an absolute lie. Later on Ashley said I did not have to resend the pictures of the failed sealant because she did have access to the ones I had sent Marcus. So much BS it's hard to imagine.
So, they claim to have cleaned and resealed the front cap and I had to make the two hour drive two days in a row so the sealant could "cure". They did their 15 point inspection and claimed that two of the tires on the unit were from 2008 and 2009, but all 4 were replaced at the same time in 2023. I find it very hard to believe they even know what they are talking about. They also noted that both air conditioners were in need of maintenance.
Yesterday I had a mobile tech I have used before come over to check out the A/C's and recheck the sealant on the roof. He immediately pointed out several issues with the sealant, which Lazydays told me was all good less than one week ago. He pointed out that the front cap was not cured, and that they had obviously used an off brand sealant ant that there were spots where it was popping up
