It was my first time coming to this location, I am a long time Autozone card holder and I was in need of a battery since mine was giving me grief. PROS: Serino, the attendant who helped me install my battery and was awesome. He also took my call to the correct battery for my Ford. CON: when I called I was given a quote for the make and model of my call, $139.99. When I arrived I was given another price of 189.99+tax which was $213 and change. Serino told me that when he looked in the back the incorrect battery was placed in the wrong place. Advice: when calling to check for an item, ask them to physically check if it's the correct item. I along with my partner called twice to make sure before I arrived but I ended up spending more than I bargained for. I was a bit disappointed that I was given a price then changed because they didn't physically check . read more

AutoZone Auto Parts - Inside of the store - Auto Parts & Supplies Near Me - Pomona, California

I needed a new car battery and called to see if they also install them when you purchase one. I spoke to Giovanni who asked for the car make and model to confirm they had the battery my car needed in stock before coming in to purchase one in person. It was in stock Giovanni also ended up being the one to switch it out; he was professional and respectful and had the new battery set up with no hassle. My car needed a jump just to get it to autozone and once the new one was installed my car was good to go! He also let me know to get a new battery terminal soon too ( due to build up of debris) in which I appreciated cause I would have never known. (I'm just a girl ‍) Thankful for Autozone and Giovanni cause there was no way I could have done it on my own :) read more

My car battery died on my way to work so I came in to purchase a new car battery Jiovanni assisted me and was extremely helpful he changed my battery without any issues. He was a blessing and changed my battery so fast. Made my morning! read more

AutoZone Auto Parts - Battery - Auto Parts & Supplies Near Me - Pomona, California

I have been a loyal customer for over 15 years, and I really like the service and the support of your staff, but, a couple days ago I bought an alternator with a 40 something dollars core, when I bought it back with the RECEIPT 2 of your employees didn't want to give me my money back because I didn't have the card that I used to pay, I told them that this was not the first time I do this and nobody ever asked me for it. Probably they need to be trained again, because today I went back with the credit card and the RECEIPT and the very nice girl who helped me didn't need my credit card to give me my credit back. I am a busy person and going back to the store because 2 of your employees don't know what they are doing, it really bothered me. One more thing, I always ask for deals on the store, so I asked them and their answer was "no we don't have any " Thank you. read more

So I've been neglecting my car lately and needed to do my front brakes and an oil change sooner than later. This is generally my go to AutoZone and today was a good reminder of why. When I entered I was immediately helped by Jocelyn (I'm hoping I spelled her name right lol). She was super friendly, helpful and personable. I asked which brakes I had under warranty, what oil weight my car took, and what specials they had available. She gave me the information I needed and I went to go see what oil special I would go with. During this time she grabbed my brake pads and oil filter that went with the specials for me. Her customer service was amazing and definitely created an inviting experience. She made sure to explain and review all items to ensure I was getting what I needed. Thanks Jocelyn! read more

The AutoZone in Pomona provided me with excellent customer service, especially Daisy. I didn't know what I was doing, but she helped me thoroughly and I really appreciate the expertise of AutoZone. Thank you, Daisy. read more

I needed a master cylinder for my daughter's car and this was the closest Auto Parts store. Luckily, they had the part in stock and our trip was surprisingly painless. We were in and out in less than 15 minutes. All the employees were COVID compliant. If I happen to need an Auto Part while in this area again, I would not hesitate to return here for it! read more

AutoZone Auto Parts - Master Cylinder - Auto Parts & Supplies Near Me - Pomona, California

This location is no good, I came here to exchange a dead battery, and they denied replacing it because their tester was not working, like if it was my fault, I had replaced a battery not so long ago for another vehicle elsewhere and they did not require that, their vibe and the way they responded made feel they do not appreciate my business, I do not recommend coming here. read more

Wow. I have never had service as good as the service that I received at this location. Valentine was there to help me get a new battery when a competitor failed to deliver. Even with the frustration that I had walking in already, he was extremely friendly and helpful from the beginning. Not only did he help me find the correct battery for my vehicle, he helped me change it out for the old one as well! Definitely impressed with his eagerness to be helpful in a time that nobody wants to be at work, let alone lend out a helping hand. Thanks man. read more

Mayra helped me (over the phone) to find multiple parts I needed for my car. Usually this AutoZone lacks customer service, but this time she did an amazing job. As a former AutoZone employee, I can say she did all she could to ensure I can get my parts as soon as possible, while providing an amazing positive attitude and speed. The reason for the four stars is because usually customer service in the store is usually pretty bad, although Mayra has never helped me in store. I will definitely update as I visit the store more ofter. Five stars for Mayra though!!! read more

I went in there today to get license plate bolts I asked the guy if someone could put them on for me he said they don't do repairs... Oook didn't think that was a repair being they work in a parts store thought it wouldn't be trouble for them but maybe he was just lazy or doesn't know how idk. I drove across to the street to O Reilly and took the bolt's purchase from auto zone and they put them on. No questions asked, now that's great customer service. read more

Came in for windshield wipers for my mom's car. Service was quick and friendly. Luis even put them on for me. I will definitely come back in the future. Great staff! read more

Shoutout to the sales associate Raymond who helped me replaced my girlfriends key fob case he even went in the trash to look for my old battery that I threw away to confirm that it would work! Top class guy I ended up installing the battery backwards LOL embarrassing read more

They answer the phone and then put you on hold for 1 hour and when they finally answer they can't help you out because they don't know anything about cars read more

I called earlier in the day to see if they had a water pump for my truck. They did, so I asked them to hold it for me, and I told them I wouldn't be able to get there until right around closing time. They told me that would be fine, and it will be at the counter waiting for me. I ended up getting there 12 minutes before they closed for the night. When I rushed up to the door I saw 3 employees look over at me. The door was locked! They ignored me when I knocked. They just continued to count the money in the registers, like I wasn't even there. Now I am stranded with a truck that is overheating, and no water pump. I am going to have to wait until they open back up in the morning I guess. Even though I really don't want to give them anymore of my business. read more

Sooo... my battery died. Multiple sad deaths. In one day. Sigghhh... However! We jolted it to life and knowing that I will NOT be turning my car off until I get a new battery, I drove straight to AutoZone!! Walking in, their store seemed busy with a constant flow of customers with just 3-4 workers. I was asked to wait aside until they finished with other customers just making a quick purchase before they check my battery to make sure it's really DEAD. It was. Michael was SUPPPEER helpful!! He came right over, popped open my hood, tested the life of the battery and told me he could replace it RIGHT AWAY! We decided it was and with a few clicks on the computer he found the correct replacement. He offered a few options for me to choose and recommended a good one. Within 15 minutes I was in and out and Michael kindly took my dead battery and put my new one. I was so appreciative! THANKS MIKE!! GREAT service on my first trip to this AutoZone and a mindless girl like me definitely needed it to get my little car running again. :) read more

Worst customer service ever the guy who helped me was acting as if he didn't want to help me and kept acting like we were bothering him with questions! It never fails every time I come to this location they're employees act as if there to good to speak to you. That's why I hardly go to this location unless I really have to. read more

Nothing but bad experiences here at this autozone every time I come here to get items for my car they never have anything always have to have it ordered.I guess I would be fine if the items would come on time as shown on the receipt but no two times already and it either got sent to a different location due to a employee or they don't order enough parts as I have told them.So due to the employees poor negligence I have to do multiple stops to just get told my items haven't arrived and keep in mind these are managers helping me out at the front desk I honestly am clueless on how on earth they get to that manager position. read more

I usually don't complain about anyone or any place I decide to spend my hard earned money, but when all you're asking is for a little hand and they turn around and deny it just cause they don't feel like it, then you deserve a bad comment. read more

I went in and bought a Battery and Manuel was so cool to helped me so much. Was so responsible that it blew me out of the park. Manuels the man. read more

Unfriendly environment. Workers standing around while customer waiting in line.

Worst customer service ever. I called to ask if they had a radio install kit in stock for my car and the person said they had many in stock you need to come in and match it up. I asked to please check for me to avoid the drive over but she would not do so. I ended up making the drive and the part was out of stock. A complete waste of my time. Every experience I had at this store was sub-par. The Kragen Orielly's down the street is a much better auto store with friendlier and more helpful staff. read more

Poor customer service was not given the right part and i asked twice. I would not recommend coming here. your better off going to the one on central. read more

This was the best Auto zone experience I've had. I went in to buy a motor mount for my car and Abolo, an employee at store, was very helpful and explained everything very well. I even got a rewards card so I'll make sure to form back to this location! Thanks again Abolo. read more

I was here earlier this spring. Needed to replace my windshield wiper blade before the rainy season. The guy who replaced it for me was pleasant and fast! read more