Absolutely horrible customer service. I was calling for a…read morepart estimate an I was rudely hung up on before I even said hello. Once I called back again to which the lady who answered the phone again. Which I found out her name is Sabrina. i was told my estimate for my part and that she could go get it an hold it now, I asked if I could call back once I got more estimates and if I decided to go with them. She said yes I called back after about 10mins of looking to let her know I indeed needed the part and that she could get it an hold it. She answered the phone again rudely saying "I told u we had it before an I could've gotten it then." To which I told her I wanted to call around first that is why I'm letting her know now I didn't find anything cheaper. To which she continues to say remarks like I was back there before u need to wait til I finish up with my customers so hold. I asked her why would she answer come back just to put me on hold again if she could just hold it. She said I gotta relook it back up and she is going to pray for me an said I need Jesus because I seemed tense. I absolutely do not understand the uncalled for remark, I found out her name through another co worker who came back to the phone after 20mins of holding. Sabrina took the phone and said she would hold it. I told her thank you an I confirmed Is your name Sabrina. She said I me e told u my name but yeah it is. So I wouldn't strongly advice someone else to answer calls for a parts shop that's doesn't have an attitude a tell people they need Jesus. I will be informing corporate of this matter as well

What auto parts store doesn't sell window ice scrapers? Perhaps I should ask, what auto parts store…read morehas employees that don't know what a window ice scraper is or where they would be kept? This place, that's where. The two gentlemen working were pleasant enough, and one did try to be helpful. The store is protected by bullet proof glass on the inside. To get out, you must walk around the entire perimeter of the store to get to the exit. Most items that you would want are either behind the counter or on a locked display. It's just not a pleasant consumer experience, and the lacking customer service skills from the associates does nothing to compensate for that.

Today I replaced my battery. Jonathan did a great job and gave me customer service with a smile…read more Battery Installation took about 30 minutes and I was on my way. I love this location because Jonathan and Ron always gives excellent customer service. I'd definitely recommend this location to my friends and family. It was the overall experience for me. Thanks Jonathan

It does the job. I…read morecame into Advance Auto parts today looking for windshield wipers and wind shield cleaning fluid. When I came in there were two customers, one person working the register, and one other employee outside. It took about 5 minutes for me to be waited on, but once I was, service moved pretty quick and they had the blades I needed at a decent price. The store seemed pretty stocked with parts, tools, etc, with several store aisles to walk, and several "behind the counter" aisles, when they vanish, looking for that part you asked for. I've visited this advance auto several times over the years and it's in an awkward place at the corner of Covington highway and Paul Edwin drive, more so to get out than to get in (it's pretty easy to get in the lot). They're also located next to a Honey Baked Ham for reference. Is it the best store? I dunno...but it gets the job done for me

My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

Great service, fast service , fantastic pricing!…read more Can't say enough great things about the business and wholeheartedly recommend.

Fast ,Friendly , Customer Service ! A friend referred me here after I was super stressed about my…read moreaccident but the team at Reliable Tires made everything smooth and easy . They handled everything professionally and you can't even tell there was damage . Highly recommend , ask for Innocent!

I received a coupon for a oil change from Champs on Hairston rd. and decided to use it. I was…read morepleasantly surprised, there was no wait, the waiting room was quiet and clean. They did a 23 point inspection and toped off my fluids and informed me of items that I need to keep in mind. They did not suggest any extra services that I did not need. LaShawn, the manager was very professional and knowledgeable of my questions. I will be happy to go back and give them repeat business! Thank you Champs for a great job.

The service was great and I like where the location is at. Custom is good Quality service. And…read morethe coupon is a great idea because it help when you can afford the other company higher price and not get the service at they offer. Stay in our community we need your sery.

I buy all of my tires from Joe. His prices and customer service are both phenomenal. We buy tires…read morefor our personal and business autos. Thank you, Joe, for always taking care of us. Springs & Suspension

Joe wife or secretary whoever it is answeri the phone lied and said they had a tire for my truck…read moremind you my tire is flat so I had to pay for a uber 26 dollars there and back and Joe didn't have the tire I needed instead of helping Joe had an entire attitude speaking loudly and aggressively towards me because his wife called me back and said he had a tire this is ridiculous no one should be treated that way especially when I'm trying to spend my money at your place of business. I couldn't post my review without adding a star but the star definitely is not needed worst place ever

Great service and very efficient! Everyone was kind and helpful, and the pricing on the tires was…read morevery fair. Definitely a good experience overall!

Called on 06/28/2026 to get mobile services for flat tire(nail in tire). Firstly the guy said in a…read moresmart tone" What u want me to do about that?" Sir ur website states your establishment will assist if ur within 15 miles from their business. Im 11 miles away in Fairburn Ga according to Google maps. Meanwhile while talking to the guy a female in the background said where is the nail, Fairburn....Im not going to Fairburn & ur not going to Fairburn. My immediately response is excuse me maam....u are not providing good customer services. I should not have heard this conversation. A simple NO would have been feasible or it's not within our service area. Any PROFSSIONAL response other than the one stated. People always say to support black owned businesses...well I've tried and it doesn't work

As the owner of JB3Logistics, a 5-Star personal driving service, my vehicle has to be reliable at…read moreall times. My clients depend on me for airport trips, evenings out, lost luggage deliveries, and senior transportation -- so downtime isn't an option. That's why I trust NW Tires and Auto Care. They're professional, fair, and incredibly accommodating with my schedule. Pricing is transparent, the work is solid, and they're honest about what needs attention now versus what can wait. They've also helped me plan ahead so repairs don't turn into surprises. I believe in supporting small businesses that take pride in their work, and NW Tire and Auto has earned my trust. If you're looking for a shop that treats your car -- and your time -- with respect, I highly recommend them. -- Fred JB3Logistics 470-826-6780

Was running late for work and Had a slow leak. They repaired the tire and got me on my way within…read more30 minutes. Great service