Excellent service. Guys are really knowledgeable. Even installed our new windshield wipers for us!read more

Cashier allowed another customer to break in front of me when I was clearly there first and…read moreneglected to take my order. I will be shopping at Advance from now on

If there were more stars available, I would gladly give them to Scott Evans Nissan. Justin…read morePatterson, the sales manager, Madison Arrington, my saleswoman, and Jerry Conner, the finance manager were absolutely the best. And the staff that I didn't deal with were courteous and friendly. The 2019 Nissan Rogue I bought I love. They polished the vehicle up, put gas in the tank, and said they were there if I had any questions. What more could a new customer ask for. Way to go SCOTT EVANS NISSAN! Grateful my sister told me to call Justin. He wasted no time in figuring out what he could do in sales, and gave me the sweetest lady to take me through the process. Mr. Conner was helpful, and they all made me feel I'd made the right decision in buying my vehicle from Scott Evans Nissan! A thankful customer! Faith V. Smith

The customer service is a highlight here. It nullifies the fact that you are paying so much to get…read moreyour car worked on. But I trust these people here it's the only place i send my car

We've had a few good experiences with Mike Bell Chevy with routine service and a recall issue, but…read morethings really went bad when my husband scheduled a repair for his truck. He had an error message come up on the dash. He called the dealership and scheduled an appointment early one morning to have it serviced. We dropped our truck off for service and waited all day to hear something (we didn't). My husband called to check on the progress that afternoon and was told they hadn't looked at it yet (WHAT?!?). He asked about the appointment, and they informed him that it was an appointment to get in line to be worked on....not an actual appointment for when the work would be done (yes, I'm serious). He told them he had to have his truck - he couldn't leave it up there for days before it was even looked at. They still wouldn't tell him when they would actually start work on it, so he told them he was coming to get it the next day. He complained to the service department, and was basically met with a shrug. We got a call from who I assume was the service manager, and he basically told us that yes - that is exactly how they do business. The appointment time meant the truck was in line to be worked on....not the time the truck actually got worked on. He talked to us like we were in the wrong for thinking a scheduled appointment meant that the truck would be worked on during that time. Needless to say we were floored. Also needless to say we will not be returning to that dealership. We made an appointment with Liberty Chevy in Villa Rica for the same issue. We dropped off the truck at our scheduled appointment time with Nycole Mauldin. She was friendly and got us going right away. We got a text a few minutes later that the truck was in the system and would be serviced soon. We got another text when the service started. We got a phone call a few hours later letting us know that everything had been taken care of. This was followed up by another text letting us know the truck was ready to be picked up. When we got there, she even ran out in the parking lot and got the truck and brought it to the service entrance door. Super nice. Friendly. Helpful. Error message is gone. We were 100% pleased with the service we received with Nycole at Liberty and will for sure be returning whenever we need service.

Terrible customer service!!! Employees seem to lack experience and knowledge. A few years back they…read moregave my keys to another customer and had me waiting in the lobby for hours without being told. I had just went in for an hour or so oil change and tire rotation which turned into 3-4 hours. I started using a different dealership after that experience but decided to go back after a year because they are the closest one to me. However during my recent routine service they messed up my oil pan. Highly disappointed! Customer support was not much help either!

My 2023 F 150 Ford truck had something scratch the window inside the door. The scratch was vertical…read moreand on the inside. I was told by the service advisor that the first appointment to drop off my truck would be February 8. Today's date January 19. I was then told that they would not fix it on the 8th I would have to make another appointment to bring it back for the repair to be done. I called Ford customer service and they made me another appointment with a different Ford dealership for next week DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU WANT CUSTOMER SERVICE

Helen , I talked to Chris when this happened Pugmire Ford should stand behind their employees if…read morethey screw up they should fix the problem I pre-paid for transmission that wasn't the problem you wouldn't put my old one back in probably because the mechanic wasn't gonna get paid to put it back in I paid $8000 for something I did not need so basically I'm out of $8000 when all it needed was a TCM. It should've only taken a day but yet you've had my truck for three weeks obviously Pugmire Ford does not stand behind Their employee that screwups

15 mins late to my appointment for a single tire change @7am, 10:30am they've finally gotten to and…read morecompleted my tire.

Very rude people work here. You can stand at the counter for 20 minutes and no one will even…read moreacknowledge you. Not even a "I'll be right with you." They literally just ignore you and keep walking by.