I really don't appreciate their lack of qualified employees and the biggest problem is when one of them thinks your interested in their Honda with Xtra horsepower and fails to give you accurate information about the parts you need because he's so wrapped up in his own story about his Honda!! Please fire that guy Mr.Honda if he doesn't improve his attitude and priorities at work..As far as your bait and switch tactics are getting extremely old with the let's raise our prices then put coupons out there to make it seem like we are getting a great deal. One more thing I've not gotten my preferred customer bonus since I've lived in New Jersey?? I never had a problem in Nevada, and they are really helpful. Every and a while to get 20.00. helps... OK, thanksforyourquickresponse. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Brick, New Jersey

I went to this AutoZone which is my local one and the help and people are great. Knowledgeable helpful and seem to care about you as the customer. Jim is awesome mellow and so so helpful. The other Brick store in Brick Plaza is the same Tony I believe was assistant manager he was also great helpful and they both deserve to be acknowledged. No the store in Belmar on 35 one should avoid like the plague. I will NEVER go in that store again. Christopher the " assistant parts manager" is rude unhelpful and probably needs a course in how to treat business. So if anyone needs to get auto parts I urge you go 1/2 mile up the road on the left is another auto parts store. You will be thanking me instead of dealing with crew. D###head. read more

I went to purchase a headlight & fog light for my Cadillac SRX. I gave Auto Zone the year, make & model & they said I needed to replace BOTH headlights & sold me two headlights plus a fog light. After trying one of the lights, my mechanic said they weren't the right ones, ordered the proper ones & replaced them. When I tried to get a refund, they refused bcoz it was over 45 days. So I asked for an exchange for touch up paint. I gave them all the info, including the color # from the rear panel. The rep pointed to a section & said "Look there." No help whatsoever. Another customer came in and the owner said the same to him, "Check down there." They have no customer service skills whatsoever, especially towards women, & I recommend avoiding this place at all costs. So much so, I believe the Auto Zone on Route 88 in Point Pleasant will go out of business before the spring. read more

Fast, professional, friendly service from the store manager. I got the part I needed and great install advice.

I was having issues changing my break light. Instead of running to the dealer, I decided to go to Auto Zone on Rt 88 in Brick. Al was so amazing and personally came out to help. He was able to change the light in no time. I will always start with auto zone before the dealer again. Thank you Al K. read more

I came in for a new battery. Don was great! He was very helpful, friendly, and knowledgeable. He installed my battery and even checked why my check engine light was on. read more

Al was very kind and helped put on my wipers. He wiped down my windows before installing which made for prime use. Definitely come check them out! read more

It was my first time at this particular AutoZone and it will be my first stop from now on, judging by the excellent customer service I received. What I needed was simple: daytime running light, brake light, and back-up light. I walked in, was greeted right away, and headed over to the book on the shelf that shows which bulb goes with which car make/model. As I scanned the rows of bulbs that all looked alike, employee Al Kapelewski, approached and asked if I needed help. I was very relieved because the book was showing a dotted line where the corresponding number for the daytime running light would be. Al quickly found the brake light and back-up light, but when saw that AutoZone did not have a listing for the daytime running light, he said he didn't want to see me have to leave and go to the dealership or elsewhere just for one bulb. So he began investigating which other bulb in the store would work. To do this, he went outside in the 100 DEGREE HEAT (at 2pm, which was super-hot), opened up my car's hood, took out tools to take out the bulb (not completely easy) and went inside to examining the markings on the socket to see if he could locate something similar. The first attempt didn't work. Neither did the second. Seems there was a connection problem by the socket. This required Al to now try to jiggle the connection points and try out new bulbs. All of this attention for just a $8 bulb. And that's exactly why I'm writing this review. Al Kapelewski went FAR BEYOND great customer service. I really appreciated being treated as if I were a long-time, high-paying customer, that's how welcome I felt and how the service really exceeded expectations. It's not often people come on these sites to leave a good review, but judging from my experience, I just had to. Thank you, Al, and whoever your boss/manager is. read more

This autozone is so amazing they were very helpful with finding the car battery we needed over the phone. Then when we arrive the employee Richard was very helpful in the process of purchasing a car battery. If anyone sees this review I hope Richard gets a raise. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Brick, New Jersey

Worst service ever ! Whoever worked yesterday around 8pm (younger guys behind the counter)

With all the autozones in a close area, makes getting the part you need quick and easy. For the most part they have what you need or can get it for you. Checking stock online before you go always helps. The staff here is very helpful. read more