Avoid this store at all costs and avoid it especially whenever Larry is working. Not sure if he's the manager or assistant manager but his customer service skills are non existent. He was very rude to me from the beginning while trying to process my return as well as he does not seem like he wants to work in general. He will find some way to not process your return. I wont be stepping foot in this building again. Honestly you are better off shopping at Napa, better quality service and parts. read more

Asked for white bulbs and he went and got me literally the same bulbs i had in originally ,which i asked for white like led or xenon only when i put them in i realized he sold me the same ones for 60+ i had a long day i dont feel like taking them out again and driving up there so i guess its a loss atp read more

The assistant manager here is very rude and condescending. Tried to tell me the only wiper blades that would fit my car were $40 per blade only and the lower priced blades wouldn't fit when I know better. I bought blades from here before and they were $20 per blade and she was very smart at the mouth saying last year we didn't have inflation. You're telling me the blades are at a double price markup?! I'm not stupid ma'am and you're very rude and lost a person who regularly shopped here. I won't shop here anymore I'll take my business to Advanced Auto Parts going forward. ***Update*** Just went down the street to Advance Auto Parts and found blades to fit my vehicle for $20.99 per blade. So much for inflation!!! ‍ read more

AutoZone - Advanced Auto wiper blades for $20.99 per blade. I guess inflation didn't hit here like it did at Autozone!!! - Auto Parts & Supplies Near Me - Alpharetta, Georgia

What a scary terrible experience today. Lady who works there ( or used to work there ) screamed in my face at the top of her lungs and walked out (quit). Screaming f this f that all the way to her car. All I asked was to look up a different phone number/last name as when she shoved the computer screen in my face, my last name was spelled totally wrong. She Left the store (my truck with the hood open) and then the manager couldn't find the jumper cables she had just used on my truck. Long story short, I had to go to Firestone to get it jumped and replace to battery. I literally thought I was getting Punk'd. But no. This is just the crazy world that we live in. Stay away from this place. read more

My car was hesitantly starting so I took it to autozone to see if it was my battery. As soon as I arrived I was helped. Dominique tested my car battery and it came back Bad. He explained my choices and helped me pick the battery for my car. While we were at the service desk, I noticed the car fob batteries and he changed that out for me too as my car was telling me that battery was low. Dominique installed both batteries and I was back on the road in no time! He was very polite m, upbeat and helpful! read more

AutoZone - Auto Parts & Supplies Near Me - Alpharetta, Georgia

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Amazing experience with Erik. I went in for one thing and ended up needing a couple things. Erik definitely helped me.

this used to be a good store. now they have a new commercial manager who has poor customer skills and border line agressive. treated us with disdain and will not use them again. called customer service and the lady on the phone was worse. called me suspicious cause I didn't remember my pin which by the way in 10 years of doing business with them i was never asked for read more

Lauren the assistant manager was amazing assisting me on the oil with My car and she also went above and beyond excell customer servic.

I went to this AutoZone early in the morning it was clean and it was quiet. No one was in the parking lot. As soon as we walked through the door, the salesman/cashier was Johnny on the spot . He greeted us and made us feel like he appreciated our business. I felt like he took good care of us. He showed us exactly what we were looking for, we paid and we left. It was a positive experience if I am ever in need a car items and I'm in the area I will definitely stop back at this location. read more

Stopped in for wiper blades and although I researched what I wanted, a staff member, Dorian, verified I had the correct wipers. As if that were not enough, he then installed them on my vehicle. This was WAY BETTER service than I was expecting. read more

Walked 4 miles to get an upper radiator hose. Paid for the correct hose, as the part number is correct on my receipt, but was given the wrong hose with a different part number. She gave me the bypass hose! I compared the part number to the one I asked her for and sure enough, she charged me for the right hose, but gave me a more expensive hose that I didn't need. Didn't realize until I walked all the way back home as I was tired and didn't think to go behind her and check the part number. Now I have to walk 4 miles again tomorrow to get the correct one! read more

AutoZone - Wrong hose after walking 4 miles! They charged me for the correct one on my receipt! This is inexcusable! - Auto Parts & Supplies Near Me - Alpharetta, Georgia

I simply just HAD to come on here and give recognition to an associate by the name I think she said Dela, sorry in advance if I spelled that wrong but she was extremely helpful and Kind. Her customer service skills were impeccable and it's really surprising to get that kind of service now a days! Especially since I know nothing about cars and she explained to me that my cars possible issue could be related to my Alternator or Battery... she changed my battery with ease within like 5min like Cmon wow!!! Autozone totally gained a new customer because of her! Keep up the Greatttt Work! read more

AutoZone - Auto Parts & Supplies Near Me - Alpharetta, Georgia

They are pretty on par with the other 3 part stores in the area.. Customer service wise, my husband is always greeted by name, always asking what hes done with the car since the last time he was in, or asking adivce for what they should do :) And I think This is the one that offers the rewards program.. kinda nice perk read more

AutoZone - Always a cool car around - Auto Parts & Supplies Near Me - Alpharetta, Georgia

This is my first yelp review. I just went to get a replacement bulb for my brake light. @Mario not only helped me to find it, but he also offered to fix it in my car without charging me anything. Awesome Job guys. read more

Autozone offers a courtesy engine diagnostic. My engine check light had been coming on and off. Special thanks to store rep, Mario. After diagnosing the catalytic converter as the problem, he recommended using Cataclean. The engine light has stayed off and I can feel the engine running smoother. Artie R read more

As an idiot Shadetree mechanic that typically fixes things beyond repair, I have been frequenting the store a lot lately but no more. I have found that the neighboring advance auto parts just a stones throw away has infinitely more knowledgeable and more helpful staff than this auto zone location. Don't let the shiny new building fool you, these people do not know what they're talking about here in this particular location! read more

I went in clueless and bought the wrong bulbs for my headlights. The associates were SO kind and helpful to me when I went in to exchange them. I want to make it clear it was completely my fault that the bulbs were wrong, and they were eager to help me correct my mistake. I don't know much about cars, so I will continue to come here because they are so willing to help! Thank you! read more

Very disappointed, not only that I won't go to this specific autozone, but I won't go to any other location in the US! The cashiere here had no idea what he was doing, screwed something up on the computer, and could not issue me a refund but offered me a member card instead! I don't need a frikn store credit since I'm not going to do business with you guys can you understand that or your brain can't chew that information???? Just give me my money back because you have no legal right to refuse because of an employee that screwed up! That is your return policy so you have to follow it! And hire somebody who has a least graduated elementary school! read more

I am have here twice in two months and I must say the customer service is simply outstanding. I dealt with Darren today and he was informative and extremely helpful. They now have a loyal customer. Great job guys! read more

All idiots that work here! Went to get wipers on a rainy night. They almost broke one of them trying to get them off. They were only able to get one on then told me to go next store to Firestone and see if they can help me out. They left all my old wipers and new ones on the ground and told me there was nothing they could do! The best part is they let me drive home in the rain with one friggin wiper! Screw this establishment. The manager told me the dude which almost broke my wiper trying get it off was a "walking retard" but they keep him bc he's worked there so long. Nice huh? read more

AutoZone - Real professional - Auto Parts & Supplies Near Me - Alpharetta, Georgia

Had a taillight and headlight out, a nice man helped me change both in 35 degree weather. Afterwards, he refused to accept any payment! Great customer service, quick repairs! I think this location is under new management and the new manager was very helpful and nice. read more

90% of the employees at this location have little to no automotive experience! And not to hot in the customer service department either. The store manager is not intelligent whatsoever! There are always new employees and they never last long, from what i've gathered no one seems to like the manager or some of the other employees. The worst part is the manager has been there for a couple years now and the store is being allowed to run in this manner....upper management must be crap also.....this being said steer clear of this autozone, there's an Advance across the street and several other parts stores near by also. BTW the quality of their Dura"crap" parts is hit or miss also, ive had to warranty many parts many times because they fail after a while alternators, starters etc...the only plus about autozone is their warranty is nationwide and stored under the phone number you give them at the time of purchase.....to my knowledge they are the only parts house that does this. read more