Buyer Beware - Argus Co. Lacks Integrity - A Costly Mistake. They Sell Lemons and Threaten…read moreRestraining Orders When Asking for Accountability! I wish I could give Argus Co. and its owner, Michael Gay, zero stars. My experience buying a 2005 BMW Z4 was nothing short of a nightmare. I had previously purchased a car from him and trusted his word, which made this betrayal even more upsetting. The night I bought the car, the windows were fogged, and he dismissed my concerns. The next morning, I discovered the real issue--missing window seals in the convertible top. He promised to fix it, and the repair was a joke - from De Laveaga Service Center- mismatched pieces that left an unsealed, unprofessional mess. Then came the real problems. The day after my purchase, the check engine light went on. Michael shrugged it off. A few days later, my car was completely dead and needed a jump. A tire pressure light was also on from the start. Again, he dismissed my concerns. Eventually, a mechanic confirmed the car had a broken front wheel and two cracked rear tires--an unsafe disaster. I was sold a sports car with three dangerous wheels. When I pushed for repairs, he sent me to Big O Tires, where the situation got even worse. They put the faulty wheel back on. Shortly after, I found myself trapped inside the car, unable to open the door from the inside--a terrifying safety hazard. If I had been in an accident, I could have been stuck inside a burning vehicle. Then, while driving, the car suddenly lost power--engine failure. It barely made it to a parking lot before completely shutting down. The next morning, it wouldn't even turn over. I contacted Michael Gay immediately--from day two--detailing the dangerous and unethical state of the car he sold me. Instead of taking responsibility, he dismissed my concerns, ignored my emails, said my text messages were too much (most people would have a threat response dropping into your autonomic nervous system, feeling threatened by investing over $10,000 on a lemon and being told everything's OK don't worry when in fact now I have a dead car sitting in my driveway ) and ultimately he threatened me with a restraining order for demanding he fix the vehicle. This dealership sold me a lemon under the pretense of it being a reliable car. If you value your safety, your money, and your sanity, stay far away from Argus Co. Michael Gay does not stand by his sales, dismisses legitimate safety issues, and when confronted, responds with threats instead of accountability. Do not trust this business. Save yourself thousands of dollars and a world of frustration.

I can not say enough about how happy i am with my purchase. Mike is the "real deal". No BS, a real…read morestraight shooter. The deal I got was below market price and the car was better than expected. I would certainly give him a try.

Mark and Aly are amazing! We were searching for a new vehicle and found exactly what we were…read morelooking for here. They made the entire process seamless and genuinely positive. I would absolutely recommend them to all my friends and family. -Ameer & Sulee

Purchased a 2014 Prius Two in early November 2024 with ~52k miles. It was priced decently for the…read morecondition of the car (basically brand new condition) -- car was as described but even better seeing it in person. Thanks Mark for the assist and the patience through the whole process! It's been about 3 months now and the car is still running great with no issues; I waited a bit to write this review. Great dealership to work with; quick and easy process with all questions answered. I definitely recommend this spot for anyone looking for their new ride. It will be worth it!

After the usual back and forth of emails, phone calls, texts, etc., with the absolute best…read moresales-guy, Morgan Monticue, a deal was agreed upon and I made the drive from Los Angeles, CA to North Bay Ford in Santa Cruz, CA to close it. It was worth the 290 miles and 5 1/2 hours. From the moment I walked through the door to my final signature on the contract, Morgan's professionalism, knowledge, and kindness was spot on. I am now the, more than proud, owner of a fair/great priced Cadillac CT5 thanks to Morgan, Kali, and the team at North Bay Ford/Lincoln. Just facts.

They were specifically asked to communicate via email. Additionally they were not given my phone…read morenumber. Since then they looked it up elsewhere and I have been getting nonstop calls from them even after they acknowledged that I requested email communications only. At this point they are on my phone spam list and periodically checking shows they are still constantly calling from their sales department. I've moved on to another dealership that is willing to work with me, not force me into their schedule. I've also attempted to get servicing on my vehicle there but was then quoted all these diagnostic costs and upsells. Eventually I stopped working with them and am now doing all my truck servicing at another dealership. I've been in the SC area for an over 20 years and every time I give them a "second chance" they do the same crap. I'm suspecting it's a management directive for this particular dealership to basically screw over the customer for as much money as they can as I get significantly better interactions and service at two other dealerships I've worked with elsewhere.

They were overall nice people. But I was lied to twice, and 2 months later the car need serious…read moreservice work. The sales associate told me he would knock off a grand during the process, then we started some paper work and he marked off 200. I said I would come back because the car was for my wife. Came back with my wife and he said he would knock of the thousand. Then we started doing paper work and he knocked off an additional 200. I called him out and he said that he couldn't, there was no money in the vehicle. Why even tell me that you can do something you can't do? Now the service light went on and I took it to a trusted shop, it needs a full service; Transmission and Engine. When buying the car they told me it was in perfect condition. I hear good things about Mike, but the other associate is garbage and I will never go back here or recommend them.

Brought my deceased dad's truck in for them to sell. I had not had luck selling it myself. They…read moredid the inspection and found many things that need to be fixed so it would be sold as a reliable truck. I agreed to the costs, which seemed a reasonable price. After the repairs were completed, the truck was sold quickly. The communication with the dealership was good and I am very happy with this business. I would definitely recommend Santa Cruz Motors.

Aloha Motors didn't have the car I wanted but I am still giving them 5 stars. They had a couple of…read morecars I was interested in, so I test drove one, eyed balled a couple of others, and Al was very patient and not pushy, answering questions and I was not annoyed that he kept in touch, trying to help me find what I was looking for. If they had had the right car on the lot at the time, I would have wanted to do business with them.

Half the cars had dead batteries. Would not go back. Too many challenges just to get a test drive.read more

Go ask for David!! Wow. Never had someone put so much…read morethought and care into my vehicle. He was so extremely thorough for everything he looked for and worked on, he was communicative and kind- fixed all my problems and really went the extra mile to help me. Highly recommend this shop, and please ask for David in the service department. 10 stars if I could!! Seriously give this guy a raise! Also big shoutout to the general manager Alex for all his help as well. David- thank you so much!

Carla helped me zero in on an all electric Subaru, the first one they've ever released in fact, and…read moregot me a lease-to-own deal. I was quite busy and wasn't ready to make a big purchase but with her willingness to come to me I was able to work in this acquisition. One of the best things about Subaru is their "X-mode" for getting through deep snow and mud conditions. This is essential in ski towns and you won't regret the addition traction you get with this unique feature coupled with the All-Wheel-Drive (AWD). Subaru FtW!

Went in for a safety recall service. Dreaded a lengthy service and wasted time. Everything was very…read moretime efficient from dropping off the vehicle, the servicing, and pick up. Their complimentary Lyft option was the cherry on top as it allowed me to continue with my day. Flip also helped me get a warranty replacement for the trunk floor cargo spare tire cover.

About a year ago, we went in to buy a new (or gently used) Honda. This was going to be our 3rd car…read morethat we bought at Ocean. The experience was AWFUL. Price kept changing and then a full court hard sell on add ons (warranties, etc.) Nobody could really explain why we needed all these extra warranties, but they did know that we needed them. We NEVER want to step foot in there again. Not even for the free oil changes. We would rather pay some other place than go back. To this day we wish we would have walked out. We have always loved our Hondas, but nothing is worth this. BTW, I did give this feedback directly to Ocean Honda before making it public. Crickets in response.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

Jeremy is a lifesaver and a true time and money saver. I will never shop for a car any other way. I…read moreneeded a car quickly and kept changing my requirements, but Jeremy made the deal happen smoothly and easily. It was an amazing experience.

I had 2 vw cars in the past and I had bad experiences in the service department and stopped taking…read moremy cars there, this is with the previous service manager. I recently purchased an Atlas and decided to give them another shot. I booked an appointment online and upon arrival, I was quoted much more. I thought to myself "Here we go again". However, after the service tech's could not change anything (it was understandably out of their control), I was greeted by Mark S., the service manager. He listened to the issue, fixed my problem right away, and actually apologized for the mistaken price on the website. Since then, I have taken my car in two more times and both times have been great, so I'm glad Mark handled the situation well and kept me as a customer. The front receptionists are all very nice as well, and seem on top of it.

I was told my trade-in value for my VW Tiguan would be 9k, but when I got home and checked the…read morepaperwork, it showed they only gave me around 3k. I was also told the used Audi Q3 I bought was not a rental, but the vehicle history report later showed it actually was. Be careful of what is said and what appears on paper.

A house and pet sitter totaled my 2021 RAV4. I went to go purchase a new one and learned that 2026…read morehad a new model. So, either buy a 2025 for less, or stick it out for a new one. I searched online for the "build" I desired and the closest match was a vehicle going to Santa Cruz Toyota (I really wanted those cargo lamps, panoramic roof, weather package, premium auto and HUD. Bob Weiser (sales) was awesome and Nathan Cadillacs in finance was amazing. The vehicle was delayed a they kept me informed along the way. True professionals. And very courteous. They added the accessories requested and Nathan was very patient in explaining the different offerings - pre-paid service, extended warranties (and its several options), 5 essentials (dents, tire, windshield, etc), and the ceramic coating. I was hesitant about the coating - but the car looks absolutely amazing and it's super smooth (like when you take a clay bar to detail the car), I look forward to the sparkle of a durable "wax" all the time. And Nathan got an amazing APR on a loan. Thank you Santa Cruz Toyota for an amazing car buying experience!

It doesn't matter whether I'm there for Service or I'm looking for a new car. I always get…read moretop-notch customer care from this dealer. Rich Brabo is my sales guy, I'm a returning customer and if that doesn't tell you a lot about the care at Santa Cruz Toyota, I won't be able to convince you. Rich is very personable and quite frankly a little fun. Answer all my questions knows all the ins and outs of any vehicle that I want to ask questions about and I'll be back for the third time.