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    AutoWerx

    5.0 (1 review)
    Closed • 8:00 am - 5:00 pm

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    9 years ago

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    Keller Ford - Quote they did not honor

    Keller Ford

    (61 reviews)

    My fiancée purchased a 2022 Chevrolet Silverado on March 30, 2026. The very next day, the check…read moreengine light came on. We immediately contacted the dealership, and they asked us to bring the truck in. They told us the issue was related to the spark plugs and that it had been repaired. A few days later, on April 6, the check engine light came back on. Once again, we contacted the dealership and brought the truck in for repairs. This time, they replaced all of the spark plugs and assured us the truck was fixed and ready to go. On June 9, less than three months after purchase, the check engine light came on for a third time. This time, the truck also developed an engine knock. We immediately contacted the dealership and were instructed to bring it in right away. After six days of repeatedly calling for updates, we were finally told that the problem was likely a camshaft or lifter failure. At that point, the dealership informed us that they would not cover the repairs and that we would be responsible for the cost because we did not purchase an extended warranty. While we understand that we did not purchase an extended warranty, the truck has had ongoing mechanical issues since the day after we purchased it. We reported every issue immediately and gave the dealership multiple opportunities to properly diagnose and repair the vehicle. We are a family of five with two working adults, and having an unreliable vehicle has created a significant hardship. What is most frustrating is that the dealership worked on the vehicle during the first two visits but is now refusing to assist when a more serious problem has been identified. We believe the vehicle either had a pre-existing issue that was not properly diagnosed or was not thoroughly inspected before being sold. We have repeatedly attempted to discuss our options with dealership staff, but it has been extremely difficult to get clear answers or assistance. On June 15, we went to the dealership in person seeking help. We were asked to wait in the lobby for someone to speak with us, but no one ever came. Instead, employees remained in the office while we waited without receiving any assistance. We are disappointed with how this situation has been handled and hope the dealership will take responsibility for addressing a vehicle that has experienced recurring problems since the day it was purchased.

    I saw a car online that I was interested in and emailed them. I texted and emailed back with…read moresalesman Juan Perez. He was upfront and sent me photos of the car. I told him I lived several hours away and would want to do as much online as possible if I were to come down and see and maybe buy the car. Juan told me there were some issues with the car so I would not be surprised with them if and when I were to go there. Eventually, there were enough issues that I decided not to go further with the car. To me if there were issues with the car (Ford product) and the dealer was not willing to fix it, then it must be pretty bad or $$$. I never met with or talked to Juan in person or on the phone but he was helpful and no pressure. My only complaint would be that there was never an advertised price for the car and Juan never gave me an answer when I asked him what the price was.

    Dealers Choice

    Dealers Choice

    (8 reviews)

    Had a great experience buying a used car at Dealer's Choice in Lindsay this weekend. Micah and…read moreMaria made the whole process easy and customized my financing to get the interest rate and payment that fit my budget. Highly recommend them if you are looking for a used car.

    I was an attempted return customer, I had purchased a pickup…read morefrom them at their farmersville location. Very smooth process. Very friendly. Recently I put an inquiry for a Mazda Miata they had on the lot at the Lindsay location. Put in a credit app. Texted with Edgar Rosales after sending him my most recent earning statement never replied after running my credit. Did not say anything if I was clear, if I needed a co-signer. I was curious on the rate their bank would offer as I already had one from Navy Federal Credit Union and I was ready to purchase. No reply.. 3rd try. I stopped at the Lindsay location to look at a Volkswagen sports wagon. Mechanical issues -leaking oil pan -alternator windings failing Moderate engine blow by -car calling for an oil change -and what really tops the cake is the car is sitting on the lot, dirty, with food crumbs scattered all over. When mentioned to the saleswoman (who stayed texting on her phone) she stated. Oh yea the owner had been driving it for a while. Vehicle is way overpriced Asked what kind of deal they could make being the vehicle has moderate issues. She took my name and number. Stated she would speak with her manager and give me a call later than day. This was 2 days ago with no response. Again.. I am already set and ready to purchase. Very very terrible customer service. If your military 100% steer clear of this place. They don't know what an LES is clearly.

    AutoWerx - usedcardealers - Updated October 2026

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