This is going to be a long review. We hadnt been to Autotrust in many years but went back recently to have our brakes and rotors done. Autotrust informed us we needed calipers as well. The very next day, we were driving 75 mph down I-41. Our van was vibrating badly. As we reached Milwaukee, there were two loud bangs that shook our van. We barely made it to the side of the interstate before all the dash lights came on and the van came to a complete stop. We immediately called Autotrust, knowing they'd just done our brakes. Lisa said, "it sounds like something was loose." We were stuck on I-41 for an hour. Our wheel was sheered in half. Autotrust had our van towed to Lake Ford in Milwaukee and gave us a rental car. We were under the impression Lake Ford would be repairing the van. The next morning we went to Lake Ford and the van was gone. No one informed us of this. Autotrust just took it (without our consent) back to their shop. I called immediately and repeatedly told them I didn't want them touching my van. We started back to Appleton right away. By the time we got to Autotrust, they already had my van jacked up behind the shop and were doing work on it, despite me telling them not to. I didn't feel comfortable with them doing the repair even if they were paying for it. When we went inside, Lisa said they'd reimburse us for our hotel and dog boarding since our anniversary was a complete waste. It sounded good but she LIED and did not pay for the dog boarding. She claims now that she never said that. Even my two sons heard her say it. It's been an awful experience. Autotrust had the van inspected by a local shop they chose because they had a connection there. Despite the fact that the mechanic said he'd "absolutely" replace the tire, Lisa refuses. And apparently the inside of the tire can't be inspected because it's a liability issue. If I could share photos here, I would. I am upset that I have to leave this review, but sadly, Autotrust, you've earned it. I absolutely (!!!!) regret having my brakes done here. Not only were we given an unsafe vehicle, we were not listened to, and were lied to. I'm sure Autotrust will have something to say back to this review. At the end of the day, this is my experience and I'll never ever go back. read more