I'm late posting this review, but I want to reiterate all the previous reviews' compliments. From…read morescheduling to picking up my car, the process was easy and transparent. I brought it in for an issue I thought was the culprit and was instead shown a different cause of my problem. What I love is the digital inspection and the transparent pricing. This shop has earned my future business.

Gia and the crew at Honest were awesome in getting my issues resolved and getting me back on the…read moreroad. I appreciate their level of professionalism.

Service was fast and fantastic! I just rolled up at 8am on a Monday and was seen after a 5 minute…read morewait by a friendly gentleman. To be honest, the facilities were very dated and if you've never been in a southern car garage shop this may be a new experience for you, but I'm NC born and bred so I felt like I was waiting in my late grandpa's tool shop while my car got (and passed) its inspection.

Came here to get my vehicle inspected in order to register it. Quick service. Tahir was very…read morenice. Reasonably priced inspection for $13.60!

I've used this service for my 2017 C Max Energi for several years and have always been pleased by…read morethe quality of the work and the friendliness of the staff. When I bring my car in, they take great care of it. They have an automated service that keeps me updated on progress. If they notice something wrong or that needs service, it's useful information but I've never been upsold. The prices are fair.

I would NEVER take another vehicle to Chapel Hill Tire after my experience with them…read more I brought my Subaru in for service, and noticed it overheating the day I got it back. I took it back to the shop and they told me it had essentially no coolant in it. I immediately asked the technicians why there was no coolant. They told me, "It was filled up when it was here." When I asked, "Then why is there no coolant in it now?", they couldn't give me an explanation beyond repeating that they had filled it. The car continued losing coolant and overheating. I brought it back multiple times, and I was repeatedly told that they had pressure-tested the cooling system and that there were no pressure issues and everything was fine. They also told me there were no warning lights indicating a problem. Meanwhile, I was constantly having to refill the coolant and pull over when the car overheated. One time I had to sit on the side of the road for about 45 minutes waiting for a friend to bring me coolant just so I could get the car home without overheating it. Eventually the car broke down on the highway and had to be towed. After all those previous visits where I was assured the cooling system was fine, I was finally told that the head gasket had blown and that replacing the engine would cost around $6,000. After I challenged that price, the estimate was suddenly reduced to around $3,000. I'm not upset that a Subaru developed a mechanical problem. I'm upset that I repeatedly reported coolant loss and overheating, and I was repeatedly told the cooling system was fine. The car eventually suffered a major failure anyway. I don't trust this shop and I won't be taking another vehicle there. If you're dealing with a recurring mechanical problem, I strongly recommend getting a second opinion before continuing to rely on their diagnosis

This was my first time using this shop for my oil change for my Alfa Romeo Stelvio since the…read morelocation in Raleigh closed. Let me just say that my appointment was for 2pm, my car was ready at 2:35pm. The gentleman at the front desk ( I think Matt ) was fantastic. The overall experience and price will keep me coming back.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

a very nice and knowledgeable young man assisted me. i got an oil change, windshield wipers, a free…read moretire rotation, and a mesh filter that goes on top of my oil filter. for $195, i think i got a pretty good deal. the only thing tho -- the bathroom needs cleaning and they need stirrers for the coffee. a variety of coffees would be a nice touch.

I have 4 cars that will I will never bring here again! Was quoted an oil change + inspection…read more.. almost $200!!!! Insane!

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I scheduled an appointment on Hwy55 online for a tire repair, I had a slow leak. Even though I…read morepurchased the tires at Firestone on New Hope Church rd in Raleigh with a warranty because I was at work and didn't think I could make it to Raleigh before they closed. I arrived at my scheduled time 1:10pm and I was finished by 2:15. I work in the dental field and went on my lunch break, because of this I called my patient and asked if I could move them to 2:30 because I knew I may run late. The patient was able to accommodate me. (This is important for the review) they were able to plug the tire and because I had purchased the warranty there was nothing due. Joe fixed me right up and I made it back in time. A couple days later my TPMS light indicates it can't read my tire pressure. I go online to make an appointment for 6:00 that day. The Durham location calls me and states they can't see me at 6:00 because they have 3 people already for 6:00. I informed them I picked the time the online offer. They stated the online schedule doesn't take into consideration that they already have people scheduled and asked if I could come at 4:00. I informed them I could not, I could do 5:30. They stated they could not see me until next week, informed them I didn't want to wait that long, I'm not sure if this tire is leaking or just the light. I inquired if another Firestone would be able to see me and handle the issue. He stated yes, so I go online and make an appointment with them for 6:00. Low and behold they call me and stated they couldn't see me at 6:00 because they were booked. It sounds like their online systems need to be updated, because you show me what's available and I choose. I say okay and cancel the appointment, I call my mom and ask if i could use her car and she says yes. I go back online and schedule with New Hope location for 12:00pm the next day. I get a call from the location informing me that I made another appointment, I told him yes I will have my mother bring it. He then tells me I need to go back to Durham and what's their number because it makes no sense that they can't see me until next week. I provided the number even though at this point I have steam coming from my ears! New Hope calls back and said he spoke to Jeff the general manager and they can see me tomorrow at 6:00, and to call them. I call Jeff, and said I guess the Raleigh location called you and he proceeds to say we can see you tomorrow at 8:00am. I once again inform him I cannot do 8:00, I have a patient. I can do 4:00 and that's the time we settle on. Last night I received a text that my appointment has been updated to 9:00am, at this point I have decided to see someone else and just pay out of pocket. Then today I received a text today stating my appointment is at 6:00pm then I receive one 15 minutes later stating my appointment has been moved to July 31 at 12:00pm. Who arbitrarily moves an appointment? Can you imagine your dental office sending you a text that they have just moved your appointment? I spent over 1,1000 for new tires and brakes less than a year ago and they can't even uphold their warranty.

I've been taking my car to CHT for 5 years now. They consistently take good care, are realistic of…read morecost, treat me fairly, and are respectful. I highly recommend them. They communicate really well too. Can give u a ride if you need it.

Chapel Hill Tire on 1728 Fordham Blvd has the worst customer service. DONT book an appointment…read moreonline. The answering service has a script and will stick to it no matter what you want. Very hard to reach location by phone. Once I got someone, he said I didn't have appt at 5:30 which I booked online, that my appt was changed to 4:00 because they leave at 5. No notice and no apologies. Very rude attitude. I got a text at 9:00 a.m asking if I could come in now. I said yes. Nope, they hadn't ordered tires. Very confusing, very bad attitude. Extremely rude.

I enjoy going here. I live in Chapel Hill and make the extra drive to come here because I know they…read morehelp in every way they can. I've come here for oil changes and for tire repairs and they have been expedient in getting those services done. Everyone is friendly and gives no problems in helping with any questions I may have.

Came in with an issue with my AC not working intermittently, paid over $400 for a diagnostic and…read morenew blower motor. By the time I drove my car home the AC wasn't working again. Brought it back in, they said the actual issue was a compressor wire rubbing against something. They had the gall to attempt to charge me for another "diagnostic fee" to find the same issue they should've found when I brought it in for the week prior. When I argued over why I was being charged another diagnostic fee, the manager said "it's a different issue than what you brought it in for last time, last time you said it wasn't blowing air at all." That is absolutely not what I said. I said the AC was not blowing cool air consistently, but it was still blowing air. When I informed the manager of this he got noticeably flustered and immediately took the diagnostic fee off of my check, which made me suspicious. So I did some research and spoke with my mechanic buddy, I discovered that my car had NONE of the symptoms of a bad blower motor when I brought it in to this Firestone. Yet their $80 "diagnostic" found that, that was main problem. Which, obviously was NOT the issue with my car. So I reluctantly paid for the $120 labor cost to move and repair a compressor wire. Again, before I could even get home my air conditioning was not working. So I brought it in for a third and final time and told them I am not paying for any more work and they need to fix the issue that I've had for the past 3 trips to this Firestone. The issue ended up being another wire that was hanging by a thread and it took them 3 times to find it. It would've cost around $120 total to fix the actual problem with my car, but I ended up paying over $600 for their mistakes, laziness, and parts I DIDNT NEED. Make sure you know your car better than these guys or they'll end up taking advantage of your lack of knowledge squeezing $600 out of your $100 problem.

Great experience at this dealership. Harry Helmer was professional, and transparent throughout the…read moreprocess. He continues to follow up to be sure I am happy with the vehicle and it is a good fit. I am not an easy customer so good job Harry. Financing could not have been any more efficient and no long wait times. They made everything easy and helped me find the right car. I'm really happy with my purchase--highly recommend!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)