CarStar Maryville did an outstanding job taking care of us after a recent fender-bender. I was a…read morelittle worried about the estimate appointment because they said it could be about an hour and I had my baby with me. Well, not only were they very friendly to my son, even giving him a little toy car but they had us in and out in about 15 minutes. They finished the repairs on my car earlier than expected which saved me some money on the rental car. They have someone that can take you and drop you off at Enterprise to rent a car. They even have coffee and soda/pop free while you wait. They did a great job repairing my vehicle and all of the staff were friendly and helpful. They even let me go home to get my checkbook to pay my deductible, because they have a fee to process credit and debit cards. I was really impressed with the service we received and would return, if needed.

5/5 Got my truck passenger side done within a month…read more Great communication and very pleased with the outcome!

I am extremely disappointed with the quality of work and customer service I received from Caliber…read moreCollision. Not only was my vehicle not properly repaired, but I had to return my car multiple times due to issues caused by their workmanship. The first time I received my vehicle back after their "repairs," there were loose torque issues causing a knocking sound whenever I reversed. I had to bring my vehicle back, and they confirmed the issue and tightened everything. After that, I noticed additional problems that were extremely concerning. There was missing paint on the right side of my bumper where it connects to the vehicle, even though my original accident damage was on the left side fender near the driver's side. They also used an aftermarket headlight that was not properly installed or aligned. The headlight does not sit flush with the bumper, there is a noticeable gap, and the bumper was not aligned correctly with the body of the vehicle. They also welded a piece of my fender back onto the vehicle, which appears to have caused additional damage rather than properly restoring it. I brought these concerns to their attention multiple times. They addressed the loose torque issue and repaired the missing paint, but when I contacted them again regarding the misaligned headlight, scuffs, improper fitment, remaining paint issues, and the large gaps between the panels, they stopped communicating with me completely. I waited weeks with no response. After involving corporate, I was told Caliber Collision would contact me that Monday, but they never did. Another two weeks passed without any communication or resolution. I was completely ignored. Caliber Collision advertises having a warranty on their repairs, but my experience has been the opposite. My insurance company paid nearly $8,000 for repairs, and now my vehicle has to go to another body shop for almost $6,000 more in repairs because of the poor quality of work performed here. I strongly recommend not bringing your vehicle to this location. Save yourself the frustration, time, and additional expenses. I will also be reporting this experience to the Better Business Bureau. On top of that, I am now having to pay an additional $450 for a rental vehicle because Caliber Collision is refusing to take responsibility for the fact that I will be without my vehicle for another two weeks while it is being repaired elsewhere. This additional inconvenience and expense could have been completely avoided if the repairs had been done correctly the first time After 3 weeks of being ghosted, they reached out once notified that vehicle was in a different body shop.

This customer service team is top notch. The adjuster went above and beyond along with the expert…read morebody technician. I will definitely use their service again. Thanks again.

A & B is top-notch. Al and Steve are honest and will take care of you. Becky has great customer…read moreservice and will greet you with a smile.

This shop is fantastic! The owner is very detail orientated and accommodates the customer however…read morehe can. I have had several vehicles repaired here over the years and have never been disappointed. I just had my truck repaired and it looks better than it did when new. Finished on time also! HIGHLY RECOMMEND THIS SHOP!

Earlier this year, John H.'s SUV got dinged up by hail. Caulk's is a preferred provider for my…read moreinsurer, and relatively close to home, so became my choice. The drop-off and pick-up procedures were simple and just outside the doorway, so felt covid safe. In between, there was a phone call explaining the repair. Sixteen dings were removed, and after a little buffing, SUV looks good again.

My vehicle was damaged in a hail storm. My insurance company recommended Chaulk Collision Center…read more I got the insurance estimate. A date was scheduled for the repairs. The repairs were done in a timely manner. I received my vehicle back. All required repairs were done. Plus, the vehicle was cleaned and in showroom condition. I would recommend this business. Communications was excellent. Work was very well executed and professional.

The best in the area! Attention to detail, great value for the quality of work you get. Dave and…read moreJoe are kind, honest people.

Great place, local business, detailed and experienced with a fair price. Short review. We have used…read morethem many times and always received good work for the price from the owner.

My parents needed to replace a door handle. I bought a replacement on Amazon that said it was easy…read moreto install. Missing instructions and some YouTube videos later we determined it was not. We reached out to the dealer and they wanted over $250 for the part I just bought for $20. That was before charging to install! My dad reached out to South Side. He was emailed a detailed quote explaining the steps with a cost breakdown but told this was a maximum. He dropped off the car at the scheduled time. Within two hours it was ready for pickup. The invoice showed that he was not charged for some of the steps. On the way home a warning light came on so he took it back. The problem was immediately recognized and resolved. Communication was great. Their estimate was detailed and indicated a worst-case scenario. They were honest about what was actually done and the final cost was reduced accordingly. The work was done professionally and they immediately handled an issue when it arose. This experience was better than we could have expected.

Our daughter was in an accident in Edwardsville. We live 300 miles away. These folks ABSOLUTELY…read moretook care of her and made Mom and Dad feel at ease. The work was done promptly and looks terrific. Thank you Amber and everyone

We have used Dougs sporadically throughout the years but they really outdid themselves the other…read moreday. My wife and I were debating on buying a car and knew it was involved in a prior accident but that's about the extent of our mechanical knowledge. My wife ran it up to Doug's and he was so amazing. He went part by part and showed my wife all the stuff the dealership had done to try and hide various damaged parts. He basically saved us from buying a total piece of crap. I can't even imagine all the headaches we would have experienced had we not gotten his opinion. I am truly grateful for him and will push any and all business his way at any chance I get.

Doug auto body is probably the only place I'll bring my car if I have anything from hail damage to…read morereplacing a bumper. I know Doug personally very well and he's honestly very good at what he does. Has been doing body work longer than I've been alive. You could say I'm biased but I recommend him to anyone who lives in the collinsville/ surrounding area

Had my avalon in for repairs. Attention to details from a…read moreman that has been in the business for a long time Great work and in a timely manner Ed and Mike got the job done and worked with my insurance. Will use them again when the need arises

absolutely terrible service. tried to get my car, and they call at 8pm at night when I've been…read moretrying to get a hold of them all day. Get up here at 9pm and no one is here. I live over an hour away and they knew this! just terrible. do not use this company what so ever. they also charge a ridiculous price! got towed less than a mile away from the company, and they are charging me 325$ to pick it up! it hasnt even been here 24 hours! AND it's all up front cash only!! a little suspicious. just terrible. terrible. terrible.

I had auto body work done here and was very pleased with the service! They did a great job on my…read morecar! You'd never know there was any previous damage. Everyone I encountered was professional, kind and considerate of someone that knows very little about cars! They also helped arrange for the rental car I needed while mine was being worked on. A couple months later I had an alert come on the dash. I looked it up and was told at a previous auto repair shop that it could be something related to the body work I had done being put back in place. Knowing nothing of this sort of thing, I called and was told to bring the car in. They looked at the situation and it was NOTHING related to their repair and what was presented as a possibility. They clearly explained the issue and I learned how to better use my car! I appreciate the time they took as the issue had nothing to do with auto body. I hope to not need auto body repair in the future. If I do, The Auto Body Shop is where I will return!

They did an amazing job on my hail damaged car! They were very friendly and knowledgeable about the…read moreinsurance process. I highly recommend to anyone needing auto body repair. They do GREAT work!