Do not come here. The short and ugly:
- They put a gash in my dashboard
- They wasted my time, saying that they'd "research" a guy who could fix it
- They never called me back after the 8 times I called them
- They never took accountability
- It's a mediocre wash job at a moderate price (not worth the value)
- I left a frustrated customer, with less time on my hands, a gouge in my dashboard, and a spotty car wash job. NOT WORTH IT.
The long and uglier:
I came here on July 3 after a friend suggested the place. My Yelp friends were trying to warn me that this was not a place to go, but the friend was insistent that it was great value.
Off the bat, I purchased a three-package car wash at $83.85. My car was washed and vacuumed, but when I got it back there was this weird white residue on my dashboard. I tried hand wiping in, and it felt very sticky and tacky. There was two gashes left in the dashboard plus a divet carved out of it. One of the cleaning guys tried to come over and resolve it, but the gash was clearly still there.
I went to speak to the manager, Eric, and he punted me like a hot potato to Yoan, the regional manager. Still, he took down my name, phone number, and car make and model.
I tried escalating by calling Yoan, and he asked me to come in on July 5 (on my vacation day). I arrived at the Dublin location, and he checked out my car. He couldn't fathom what could possibly make a scratch on that car. "This has never happened. We use the safest products." So, I hazard a guess. Maybe someone switched cleaning materials. Maybe someone dropped a cleaning cloth on the ground, picked up a pebble, and kept wiping. He said that they only use the softest microfiber towels and that anything I guessed could not be the case. He said Autopia has insurance for these kinds of things. He asked to first talk to his guy in Walnut Creek to see if this guy could repair it. "Call me back on Monday (July 8)."
So I did. And left a voicemail. Then I called back again a week later. "My guy can't fix it, and he says it might be a defect with your car. I really don't see how we were the ones that put the gash in your car." I countered that I it wasn't my job to figure out what might have happened to my car. I told him that I took my car there, it got messed up in their care, and that they should fix it. "Well let me check out another guy."
Four weeks, several unanswered calls later, and I'm here writing this Yelp review. Yoan clearly ghosted me faster than a Tinder profile.
The bottom line is that they are careless with your car. If they mess it up, they will give you the run around, waste your time, and never take accountability. They will never reach back out to you. Even if they hadn't gouged my car, it's clear that the car wash is merely mediocre.
I'm working with my credit card company to get the car washes refunded.
Do NOT take your car here.
They do NOT deserve your business. They are careless and only care about the money, not the value or service. read more