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Autopia Car Wash - Livermore

2.7 (203 reviews)
Closed 9:00 am - 5:00 pm

Services - Autopia Car Wash - Livermore

Auto detailing work

Car wash

Autopia Car Wash - Livermore Photos

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Dirty trunk...thanks, Autopia!

Autopia has proven to be a great disappointment. I've been using the Livermore location for 8 years now, but lately the level of finish work has gotten worse. Just an hour ago, I went to get groceries after getting the car washed here. For the second time IN A ROW(!) I see that my trunk compartment was never vacuumed, also leaving dirt and debris in the trunk surround. I'll be looking for another wash shop - or just pay a neighborhood kid cash to get the car done right. BTW, at 37.00 plus my 5.00 tip, it's just not worth it.... Oh, I forgot: I called them 4 times - just to see If I could swing by and get the trunk vacuumed - yet no one picked-up the phone.

Car scratches

This is what they have done to my G wagon and I have filed an incident with them, called them, went to the physical location so I can see the cameras. They emailed me with a blurred photograph of my car entering the car wash and showing me that the scratches were already there but it was the dirt they tried to clean at the same spot and made scratches. I have told them to send me the video of the car being cleaned as they have cameras everywhere, but it's been 3 requests already via email and their website, but no one has reached out now making me go through legal route for this. Such small scratch is going to cost me 12k since the original paint is a metallic Matte. Shame on these folks and definitely they are hiding their fault as they don't want to share the video of the car cleaning. Save your car and money. PS: -5 star for not owning up the damage done

The guy name angel said he can't clean my mats or wax the car because he send everyone home despite they were open . Pool customer service

I have given this place chance after chance. They do a terrible job. I always have to point out obvious spots that need to be redone. I shouldn't have to! This is what a $36 carwash gets you. These pictures were taken right after I had my car done. It's infuriating.

Socket cover that was broken off during my wash (and I was not informed about)

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3 months ago

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6 months ago

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3 years ago

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3 years ago

Angel and Jeff are great people and there Team are awesome. Juan and Pedro are the ones that really detail my trucks for us.

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6 years ago

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6 years ago

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3 years ago

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4 years ago

The service went much quicker than we thought. Very friendly staff. They did a very thorough cleaning in such a fast speed.

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Ask the Community - Autopia Car Wash - Livermore

Are they open past 5pm now that it's light out later? When do they open before 9am?

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Review Highlights - Autopia Car Wash - Livermore

(inside & Out) Jeff set me up, the crew performs very consistent IT'S A CAR WASH COME ON IT'S NOT PERFECT!

Mentioned in 16 reviews

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Surf Thru Express Car Wash - Damage

Surf Thru Express Car Wash

(111 reviews)

I've always had great experiences taking my car here but tonight was especially memorable. My car…read morebattery died (oops) and the Assistant Manager, Eric, went above and beyond to help me out. The customer service was top notch.

Updated Review: I…read moreoriginally gave them 4 stars, but my experience with their "one month free unlimited wash" with purchase promotion changed that. I signed up, canceled through their website as instructed, and even confirmed in person during my last wash that I wouldn't be charged. The next morning, I was charged anyway. I called corporate, submitted an online ticket, and heard nothing back. I went in person a day or two later to ask about corporate turnaround time (about 4 days) and decided to wait it out. Over the next several weeks, I opened three more tickets and made multiple calls--each time with no response. After not hearing back for 5+ days on every ticket, I went in person again. They submitted a ticket from their end, and I explained that I had now been charged twice after canceling. They told me the turnaround was 24-48 hours. I waited again. Nothing. They escalated it, but said that was all they could do. When I asked for a manager (not associate manager) to call me, I was told they wouldn't. They could simply "follow up" with the manager and resubmit the ticket. Eventually, someone from corporate called--only to blame the car wash location for management changes. But my frustration wasn't with the local staff; it was with corporate ignoring every ticket and voicemail for over a month. I had to show them detailed logs just to get a refund. I received a half-hearted apology and no offer of goodwill--not even a free wash. They said they'd "look into" the issue before processing the refund, and at that point I told them I didn't care. I just wanted the membership canceled and my money returned. Their internal investigation wasn't going to benefit me at all and was for them to figure out to better their customer service. It's unfortunate because I actually had decent experiences here before all this, and I would have kept coming back. But after this ordeal, I'm beyond frustrated and won't be giving them my business again.

Autopia Car Wash - Livermore - carwash - Updated May 2026

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