My family, beginning with my parents, have used East Urban Auto exclusively for the past 10 years…read more Not a single complaint. Ever. When I was very, very bad and let my brakes go way too long before I got them replaced, it turned into what should have been a $400+ job. The owner instead honored the current brake special he had running and saved me a ton of money. I did have to sit through a short lecture to not do that next time, but it was worth it! They run coupons and have good regular prices all the time, from oil changes to major overhauls. In our family (parents, me, brother) they've done all the maintenance and repairs on an 87 Honda Accord, 83 Honda Civic, 00 Honda Civic, 05 PT Cruiser, 88 Chevy Suburban, 04 Ford Windstar, 95 Honda Accord, and a 79 Ford PU. They'll work on whatever else we end up having throughout our lives!

My experience here is the first time I've felt comfortable and left very happy after getting an oil…read morechange- no upsell, no obvious scamming, no creepy workers. This is a family owned business and it shows in a good way. The guy who did my oil change was beyond polite and cheerfully helped me with a few questions that I had. I had a coupon but wouldnt blink an eye paying full price, they have them listed and everything seemed reasonable. While waiting I heard behind-the-scenes conversations regarding others' cars that made me smile- they arent out to make a buck...they seem to be out to help their customers. Which I hope in return makes them a ton of bucks! Thanks East Urban Auto, see you again soon!

Honest, no nonsense and genuine people. They valued my time. Didn't try to sell me any work with…read more"car language" I can't decipher and didn't make me feel ignorant about any questions I had. They fixed the problem without drama or thinly veiled threats about how "they wouldn't drive away in that car, but hey, if you want to, it's your life." I'm being facetious, but you have no idea how difficult it is for a middle aged woman to find a car repair place that doesn't rip you off or treat you like a barbie doll without a brain. I just found my car repair place, and I will drive the two hours to Seattle from Port Townsend just to get the work done on my VW Bug. It's worth that much to me to be treated like a human, and further more? The manager, Mike ... awesome guy. Laid back, family man, understands the stress and cost regarding repair from the customers perspective, and very authentic about what he felt I should do -- as opposed to "OMIGOSH! FIX ALL THIS NOW OR ELSE!" Seriously. They rock. And their tow truck driver, Rolly, was super awesome too. No. They didn't pay me to write this and I don't know them. But I will see them often -- my car is a wreck. I have total faith they will turn it back into a sweet little slug bug that isn't a death trap. They said they could. And (one more time) they didn't make me feel as though I should ask my priest for forgiveness for not taking a home equity line of credit to get all the recommended work done that day. Thanks Mike (and the mechanics) Sarah from Port Townsend in the 98 Silver Slug Bug aka Work in Progress

I cannot emphasize this enough: do not take your car to this shop. Please do not be fooled by the…read moreYelp/Google reviews or the polished website like I was. I'm guessing the shop was recently sold or they pay people to publish reviews for them, because I had an absolute trainwreck of an experience with this place. I'm not being hyperbolic when I say this is one of the worst experiences I've ever had with a business. - They do not work with insurance, even if they claim to. - Took five weeks when they quoted me one. - Didn't call me ONCE in five weeks to update me about anything. - Stonewalled the insurance and didn't call them back. My car was vandalized the first week of May when someone drilled a hole into my gas tank, so I called around to five local shops for estimates. Scott Sherman was the cheapest, by about $200. So after I confirmed with Michael that they worked with insurance directly, and specifically State Farm, I arranged for a tow. I gave them the number for the insurance claims department and they quoted me one week to turn the car around. I let them know I needed to have it back before the end of May. I call in after a week and ask if the car is ready. They said they couldn't get ahold of my insurance after trying repeatedly so they'd call again. Naturally, didn't call to let me know. A few days go by and the insurance still hasn't heard from them, so I gave State Farm the shop's number to call directly. My insurance agent tells me that the shop won't call them back and only seems to pick up when they call from a different number. When I called, Michael said "oh you want to talk to the other guy but he's in the bathroom right now." Strange - he seems to have been in the bathroom every time I call. Two more weeks go by, and dozens of calls later, Scott Sherman hasn't even started working on the car nor have they filed any estimates with State Farm. At two points, the claims department called the shop to walk them through the B2B submission process. My agent confirmed that they didn't submit anything, despite telling the claims team they did. It's the end of May and Scott Sherman won't return my calls, work with the insurance, and still hasn't replaced my gas tank. At this stage, I'm worried they don't even have my car, so I stop by after work to ensure my car is really there. I go in to light a fire under them and they tell me their computer hasn't been working but they can get me the quote the insurance has been asking for. Interesting that they knew exactly what I would ask about before I even had the chance. Thankfully, my car is still there, but excuse after excuse and they say the car will be done by end of the week. We're well into June at this point, and I'm starting to look up legal options to prepare myself. My agent calls me and says they can either tow the car to another location (at my expense) or just pay up front and hope that insurance will pay based on the shop's estimate. They finally finished the car the second week in June and the insurance fully reimbursed me, not even three days after getting my car back. I understand being a mechanic near a big city must mean you deal with some difficult people but that's no excuse for the way these guys conducted themselves. Do NOT be tricked by their website, the reviews, or the prices they quote if you're looking to have your car repaired quickly and especially if you're hoping to involve insurance. TERRIBLE.

I found Hal's auto shop by a pure accident- my car's air conditioner went down during recent heat…read morewave and Hal's shop was the closest by. I was so pleased to find how knowledgeable and experienced Hal is, explanations of possible issues, outcomes, expenses and repairs options was given clearly and by the end of the same day my air conditioner was fixed and running. In a couple of weeks after my car suddenly stopped on the middle of the road and it took for me one phone call to Hal to get the car in for an emergency repair. Hal was kind enough to do his best to fix my car as soon as possible and he did! Again: possible issues and estimated cost of repairs was clearly spoken , Hal also advised where we can get needed parts faster and cheaper , and was absolutely understandable to my situation and fixed my car, working OUTSIDE of his working hours. I cannot even express my appreciation for getting my car back and running, Hal saved us from a hustle and expenses of renting a car . Overall- Hal is such a pleasant person to work with, based on our experience - we Highly recommend his service to everyone in need.

Al is the best. He's honest, forthright. Wouldn't take my vehicles anywhere else. He's a gem among…read moremechanics. ​​

Great experience with having work done on a 2014 Ram 2500. They were doing a wheel alignment after…read morehaving new tire mounted on the truck. They found an issue with the drag link that was previously "fixed" by the dealership under warranty. Fleet services let me know they could not continue with having to replace the part. But with this new information I went back to the dealership and now the work is being done by the dealership under warranty. Thank you for being transparent and honest you've have earned my future business. Side note the cost of the alignment was a Very reasonable and half of what a dealership wanted to charge me.

I took my diesel truck here because they specialize in diesel engines. It had some oil leaks, the…read morereplaced 2 batteries and they charged me close $2000 for the repair. It took me over a month to get my truck repair. Within a week I took it back because it was still leaking oil. the batteries weren't holding charge. Almost 3 months later in the shop and they keep telling every excuse and won't fix the oil leak. I'm very disappointed and I Don't Recommend This Shop!

Fast service, careful handling of my vehicle, knowledgeable mechanics and competitive pricing. Marc…read moredid a great job getting our disabled vehicle safely to our service shop. Highly recommended!

I had a great experience with this tow company! Everyone from the person who answered my call to…read morethe tow truck operator who came and picked up my car was great. I requested the tow truck be there at a specific time and it was. The tow truck operator also was good about getting my receipts so I could submit them to my insurance for reimbursement (I thought I had to book my tow thru them for the insurance to cover it - nope! I've already been reimbursed for it). Overall it was a great experience, all things considered. I would definitely use them again (though hopefully I won't have to!).

Unfortunately our 2005 Honda Pilot had a transmission failure and we took it to the dealership in…read moreKirkland and the car was worth $4500 and the estimate for repair was approaching $3K to start with potentially more to come as they investigated. They reluctantly offered us $500 to scrap it (mentioning they typically don't do it). My husband called Quality Mobile Auto and Jamie not seeing the vehicle quoted something half the cost for the same service. We drove it over and although the car had more issues than met the eye and we weren't willing to repair it he offered us $700. At that point we were stuck, so decent that he offered us more than the dealership. With our second equally old car we had $2500 worth of repairs that the dealership was quoting us and Jamie managed to do the repairs and then some for only $1300. The twelve year old car is running like new! Grateful we found this spot.

I came in here on 4/1 for an auto inspection. It was quick and painless. With 5 others ahead of…read moreme, my inspection was done in 30 minutes. Both of the employees that I encountered were professional. I saw that they do all kinds of car detailing from the basic at $70 to the ultra deluxe at $500. There's also an Uber driver inspection here, and Quality Auto offers discounts for Uber drivers. Look for their blue sign near the street for the entrance. They are on the other side of another auto body shop.

I am so grateful to the Pacific Towing Company for the great service they provided me. When you…read moreneed your car towed, it can be such a stressful situation, but my driver Doug put my mind at ease. I highly recommend this company!

Awesome service. Patrick helped us out with a tow and was very personable. He got the job done very…read morequickly, and at a reasonable rate! I would definitely use this company again if I ever needed another tow, although I hope that won't be any time soon! But definitely recommend to others who need help. Made a stressful situation not so bad.

Very cooperative and professional service. Had an issue after work was completed, and was treated…read morevery kindly and professionally. Little bit off on the communication side, but we figured it out.

They left air bubbles in the new paint they applied to my Tacoma. I pointed them out when I picked…read moreit up, they agreed there was an issue and scheduled a day for me to come back. They had my truck for two days to fix their work, they told me to pick it up, and they literally had not fixed the air bubbles.