Brought my car in because break light was on and I have no clue about anything mechanical…read more Very honest and informed me it was only the break light sensor and that the breaks were fine. Using them again because of this experience.

This is an excellent business where they try to remember your name. It's family owned and very…read morereasonable. My rig was on the lift minutes after ny appointment time, which is far better than any doctor's office! This business delivers the all important " recommendable work".

Radiator replacement repair service required. Both Yissin and Kenny were helpful. Kenny explained…read morethe issue clearly and got right to work. Yissin the owner was also patient with me when I had a snafoo. I did some research about pricing and they were very reasonable. I would recommend them for auto repair. It's a new business and I do hope that they do well.

This is the definition of a good trustworthy shop, I live right around the corner from this shop…read moreand I came late around 7PM with a issue I desperately needed done that night so I could attend work in the morning, I needed my rear caliper compressed, he said "No problem just give me a hour and I'll be there!" not even 30 mins go by and he's already on his way to my house! He was able to get it compressed with his scan tool to put it in service mode (which I couldn't do myself) and it was all done within 20 mins! AND after he was done he said "pay me what you think is right" I cannot express enough how thankful I am that Yasine could come in such short notice and completely save my night!

I have a 2012 Ford Escape that developed several electric/electronic issues over time. I initially…read morebrought my vehicle to my regular mechanic, and they had the vehicle for 4 days, and were unable to diagnose/fix the problems. To their credit they were very apologetic. The general concensus was to try my local Ford dealer in East Greenwich. I have been doing business with this dealer since 1979 (not service, buying vehicles only) and their response to me was we're booking into November! I find this attitude extremely offputting, do they really expect someone to wait 3 or 4 months to get a vechicle repaired. This is where J&S Auto comes into the picture. I read several of their reviews, and found one from a fellow I used to work with, so I decided to give them a call. Spoke with Rick, and laid everything out to him. He was a bit skeptical at first, but gave me an appointment for the following week. (Not November!) I brought the vehicle in, and they did their diagnosis, and came back to me with a very professionally written estimate so that I could see everything that needed to be done. Now, I will say it turned out to be rather pricey, not the neighborhood guy that works cheap, but you get what you pay for. The work was done by professionals, the communication was excellent, and the most important thing is the vehicle is running great. Excellent job, great people to do business with, and I will be returning next time I need something. Thank you to everyone for a job well done at J&S Auto Repair.

I have been taking my vehicles to the Cranston location for over 4 yrs. I am dumbfounded by what my…read morelast repair on my vehicle not only cost, but revealed about this business and its employees. About a week ago I brought my vehicle in for an inspection. They found I needed a rear tire and should replace the other rear to match tread wear (agreed). They also noted that I needed rear brakes and rotors and suggested brakes and rotors all around. They priced them at close to $1200. I did them for less than $400. They also said I had a hole in an exhaust pipe near the resonator. I told the to go ahead...BIG MISTAKE! They told me they had some of the exhaust parts but would have to order a piece. After the repairs and a sticker I was at over $2000. When I picked up my vehicle, as I started it, it made a loud clunk and rattling sound for several seconds. I brought it back and the Tech told me it was nothing they did. He took it for a ride but it did not make the noise again. After I took the vehicle home again, the days following the car made those same noises every time it was started. I started researching possible problems, but decided to take it to another repair shop. Without telling them about my repairs from J&S, I asked if they could find the source of the noise. About 2 1/2 hrs later they called me and stated they found the issue. THIS is the unbelievable part. The employees at J&S cut the two steel exhaust protection plates under the vehicle to fit this obviously wrong piece of pipe into my exhaust system. They didn't ask me or recommend any other fix. Not only that, but loosened the right side motor mount bolts and never retightened them, hence the noises. J&S Cranston location literally cut/damaged my vehicle for a price of over $2000. Stay away...real possibility that your vehicle may be damaged in their version of a repair.

As a young woman, I personally find it incredibly hard to find a mechanic/auto shop that will:…read more 1. Not talk to me like I'm a moron. 2. Not try to rip me off. 3. Be fair with their prices and honest with their work. I've never had a bad experience at any Firestone, but these guys in particular are really just outstanding and really deserving of praise. I can't believe it's taken me this long to write a review! I've been coming to this location for about 4 years now. They are always kind, explain everything and are happy to answer any questions you may have. They are always happy to make recommendations, but never, ever make you feel like you're being forced into making repairs. They are honest, work efficiently and have great attention to detail. These guys really make an effort to get to know their customers, too, which is also rare in my experience. I had an issue in early 2016 where my car broke down on the side of the New Jersey turnpike. I was 21, had never had an incident like this away from home, and was just with one of my good friends. We were two young girls stranded in (what felt like) the middle of nowhere. I had it towed to the nearest Firestone, and the guys were great there, but they were having a really difficult time (I mean, they told me I may need to get a tow from NJ back to RI) locating the part that I needed (it was a small bolt that had snapped off). In a panic, I called my local Firestone to ask them for advice. Chic and his team were literal lifesavers on this day. They were able to identify the part number, locate the closest place the guys in NJ could get said part, and were the true reason my car was able to be fixed/driven back to RI. They went above and beyond here and I'll never be able to thank them enough for that. More recently, I had to get four new tires (which I dreaded) around Labor Day, and Mike worked with me to find the right kind of tire for me/a set that was in my price range. He made the experience easy and seamless. I just got my brakes and inspection done yesterday at this location. They were incredibly fast, kept me updated, and called me as soon as it was done. It was a Saturday and they seemed very busy, but it only took a little over two hours - which is incredibly fast to me, because I normally have to wait 3 hours for an oil change at my dealership. Their prices are modest and they always offer great coupons/discounts. I tell everyone I know to go see Chic, Mike, and the rest of these guys. They always go above and beyond and are overall a fantastic team.

Crooks.... They never do what they say was done and charge you for things that they never check…read more.. Brought in my car for breaks and they tried charging me extra for work they never did.....stay away from this place... you'll save money and a headache.

I called here because I was due for 50k maintenance on my 2021 Honda Pilot and one of my friend's…read morehas recently been pleased with their service. After taking my car in, I can definitely see why! I called and spoke with Carly who set up my appointment. She was accommodating and professional. At drop off, I was greeted by Sam who gave me the time expectation for the work estimate and called me back with the diagnostic ahead of his scheduled time. He gave me a list of services that needed to be done - and helped me prioritize which ones were need to have, and which ones were nice to have. No pressure, just good advice. The prices were less than I pay at the dealer and got the amount of care and attention, was such a great value. Having a reliable auto repair shop is priceless! This one is gold.

I had to have a new engine put in my Volvo. I was referred to Elite. They were great! Kept me…read moreinformed, my car runs like a brand new car. Thanks Sam and crew.

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Fast response time to questions. Receive the information requested will follow up on monday to make…read morea feature appointment from my transmission diagnosis very good service

On those times when my vehicle is not being serviced by my dealer, this place is my go-to. I have…read morebeen coming here for at least 10 years for various jobs: smog registration, new tires, whats-up-with-this-and-that, etc. Recently, my car's rear turn light died. Since my dealer service warranty has expired and I was determined not to spend an arm and a leg this time, I drove in to New England Tire Car Care in Warwick on a late Saturday afternoon. Not only did they check my car within the same day, they also diagnosed the problem and offered to order the original part by Monday. By Tuesday, the problem was fixed and I was able to drive out of there with a new, OEM taillight that did not cost me greatly. Ed, Greg, and Mike--everyone, really--are pleasant and really helpful. The place doesn't have a fancy waiting room but it works. Most importantly, their service is good. I give this place a thumbs up on value and customer service.

I had lots of work done on my 2011 Nissan Maxima with 171,000 and now it's running like a brand new…read morecar. I highly recommend this place. Other places are good but this place is better because they give you a print out.