My go to mechanic for sure. Can't recommend Mike and his guys enough…read more He has worked on all my cars

I was in Boulder County for work, and I wanted a brake inspection before I drove back home to…read morePhiladelphia. these guys fit me in right away and told me I was fine, at least for the moment, and the foreseeable future. It's a car inspection, they never know what's going to happen as soon as you drive off their lot, I was just looking for an opinion and I got one, along with a handy discussion about the general state of the issues with cars these days. Gas prices are high, pollution is a thing, and alternative methods of getting around for long distances on a regular basis are not as easily available as we would find helpful. I chatted with the owner for a little bit, and if I lived in the area, I would definitely use this business on a regular basis.

A few days before my visit to Automotive Authorities I had my car worked on by another mechanic in…read moreLongmont. We had taken our car to the other company after a critter ran under it, and we noticed liquid leaking down one of our rear tires. This was our only sign that there was an issue with our car. That company did over $2800 worth of work to repair the leak. Just before we were scheduled to pick up the car, they discovered noises on their test drive and believed the differential also had problems for an additional cost of around $1800. If so, this problem is one that rarely occurs in this model. Even though I told them there were no noises prior to me dropping off the vehicle, it was just the critter that indirectly made us aware of the problem, I was told we must have missed it. I declined to do the additional work, even though I was warned that the car could lock up the back wheels while driving and cause an accident. When I went to pick it up, the lug nut key was in my cup holder and the jack area was open. As I drove the car home, there was definitely a new noise. My husband noticed that the way the jack parts area was arranged was likely causing the sound. He was right. However, I wasn't sure that there still wasn't an issue with the differential. I reached out to Automotive Authorities and explained my dilemma. We had already spent a fortune and were pretty confident it was the jack parts that caused the noise. However, I was afraid to drive the car because we weren't sure. They completely understood and determined that things looked good with the differential. Their evaluation didn't take too long, but I was surprised that he didn't charge me. I had already felt like I probably spent $800 needlessly at the other place, so this was greatly appreciated. My experience with Automotive Authorities was excellent! They could have easily said the differential needed repairs. A repair that is almost $2000! They were honest and told me what to look for in the unlikely event the differential might have problems in the near future. If you are looking for a place you can trust for help with your car, this is it!

Andy and Dillon provided great customer service, and excellent mechanic work for our 2012 Jeep…read more Thank you, Automotive Authorities!

I had my Ram 1500 in for service the other day. I was treated outstandingly! The service was…read morecompleted on time and a good price. Jeremy who I assume is the J in JP's is very knowledgeable and respectful given I was sure what the exactly the problem was. The job was quoted and done on time! This was first time using them, and I will know who turn to next time I have an issue with my truck! JT

Took my truck in yesterday for service because of a check engine light and got it back the next…read moreday. Not only that but Jeremy broke everything down and explained what could be the problem and gave solutions instead of giving me a run around like other shops. I recommend these guys 100%, I was also expecting the repairs to break the bank but I felt like pricing very fair.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

Our Jeep had incredibly difficult to diagnose electrical issues. Chris dug in and worked hard to…read morefind the cause. However, it eluded even him. Rather than wash his hands of us as a customer, he contracted with a Jeep dealer he trusts in Denver and worked directly with them to get the problem diagnosed and repaired. He didn't even charge us for the countless hours he spent working on the issue because he didn't find the root cause. I can't imagine another shop being so invested in fixing a problem and also not trying to gouge the customer or even try to recoup their own costs. They have a loyal customer because of how well they treated us.

Not impressed. I went for an oil change and CV boot replacement but they told me I couldn't do the…read moreoil change because the oil pan was leaking, they told me there were other leaks in the power steering and radiator as well. Gave me a 3000 estimate and tried to pressure me to set an appointment for it all. I took it to another guy who determined the actual problem was an oil solenoid valve had leaked oil all over everything, sending oil all down through the whole engine. That was the fluid and the fix on that was less than 300. Of course I went with the other shop.

John and his team at Autohaus are great. They are very friendly and professional, the lobby is…read moreimpeccably clean and comfortable, and when there was a minor issue (my oil had registered as full when it wasn't quite so my oil light came on after a change) they invited me back in immediately to check. I've gotten a couple oil changes there and I've found the prices to be reasonable as far as German cars go. They even have an area where you can sit and work if you need to while you wait for your car and speedy wi fi.

Just a short note to thank you for taking such great care of our vehicles. It's hard to find…read moresomeone trustworthy when the hood goes up and suddenly every strange noise sounds expensive. Your honesty, kindness, and great work give us confidence that we're not being sold blinker fluid or muffler bearings. Thanks for keeping our cars running and our stress levels low we truly appreciate you.

Went here to here to get an alignment and new tires/rims installed. Got a quote on the phone prior…read moreto arriving. I was apprehensive since the quote was a bit on high end. When we got there, I noticed the shop was more like a business office, which isn't typical of an auto repair shop. You don't even see the repair side. I'm thinking, "This place is gonna be $sspensive!" Was greeted by Dylan. He remembered me from our convo for the quote. Since we didn't have a ride after drop off, my daughter and I had to sit in the waiting area. Dylan was conscious of the wait and squeezed us in to get my car tended to next. The staff was very courteous and offered us donuts and drinks. They even gave us a separate space for social distancing, which was very nice if them. Dylan came to me for things he wanted to point out and kept me notified of all charges. At the end my car was well taken care of and the pricing was fair. I was happy with my experience here. Its a good shop!

Discrimination against people with disabilities. I brought my van in for several things…read more They agreed to do 1 hr Diagnostic service for $185 with an engine issue. After 10 min it became clear they needed to get into the doghouse I have a conversion van so this meant moving a lot of stuff around. I also have a musculoskeletal disability, and it took me about 20 min to move the vast majority of the stuff which needed to be moved, which was a lot for me, I'm still in pain from it, but I did it because that's what needed to be done, but then I always need help with the 70 lb RV refrigerator. 2 min to do for an able bodied guy. mechanic agreed to do it Then they came back and said they couldn't get to the diagnostic stuff that day. And that if I came back: 1) They'd charge me $100 extra for moving the 70 lb RV fridge in and out. 2) They'd charge me twice as much as they had quoted for 1 hr diagnostic. When asked why the front desk drone blathered something about extra time getting in and out of the doghouse. which takes 5 min. I've taken this van to 6-7 mechanics over the years. When the doghouse has needed to be accessed, this has always been the process. It's never been a problem before. I go out of my way, even injuring myself, to do what I can. And then they help with the RV fridge, which only takes a minute. The Americans with Disabilities Act explicitly states that "reasonable accommodations must be made for individuals with disabilities" To charge them more than twice as much is to punish them for having a disability. The fact that most people with disabilities are socio-economically impacted makes this doubly unethical. Whatever good qualities this shop has, Discrimination agains people with disabilities makes the difference and earns them a 1 star review.

No matter who we've worked with over the years, 5th Gear is still one of the best. Caleb and crew…read moreare extremely friendly, informative, and helpful in maintaining and repairing our diesel Sprinter Vans. They are quick to give coupons and offers every visit. We truly appreciate them!

I brought my car in to have a check engine light diagnosed, they initially quoted me around $200…read morejust for the diagnosis (I had already had a code run at Autozone and knew what needed done). A little steep in my opinion. Afterwards, I had to call to get a breakdown of the estimate for what it would cost to repair my car and they quoted me $550. They wanted $178 to replace the PCV valve (which did not need it, and is only a $9 part, I can do that myself). Overall I found their prices high, and their communication not the best as I had to call to get an itemized breakdown of what I was paying, it was not offered prior to them starting repairs. Although I will not return, I have nothing but nice things to say about Caleb at the desk! He was very helpful and professional when I told them I did not want to continue service. 5 stars for Caleb, 3 for the shop.