Prompt response time, clear and concise answers and information. Easy to talk to and work with…read more Repair was done within quoted time period. Pricing was reasonable with OEM parts and labor.

I sent a request for a quote regarding my check engine light with the help of Yelp AI on the…read moreweekend and Ohan was very quick and prompt with his response back to me. He seemed to really be interested in seeing what the issue is before giving me a quote where as other mechanics just gave a flat price/quote without any further detail or even a "Hello". When I came into the shop, Ohan and another old gentleman in the front assisted me. Their service was amazing. They gave me a quote after looking into what the real issue was and it did not feel like a pushy mechanic looking for a quick buck. After dropping off my car, they called me a few hours later letting me know that the car part required already arrived at the store and my car would be ready soon. I was expecting to leave my car for the night however they took care of it in less than 4 hours (even with a busy garage). I would recommend this mechanic for their amazing customer service and fair price.

Ray's MBZ is by far the best mercedes mechanic in the pasadena area with integrity, honesty and…read moregenuine customer service! My girl and I service our vehicles here only! You also get your car nicely cleaned by the car wash next door after your service is completed. Ray has also saved me lots of money instead of going to the dealership at Rusnak where they charge you an arm and a leg. thank you for all of your years of service Ray!

I had an amazing experience with my Service B here. The team took care of my car very carefully and…read moremade sure everything was done properly. What I really appreciate is their honest and transparent pricing,no surprises at all. On top of that, the staff were super warm and welcoming, which made the whole experience even better. They also cleaned my car so well after the service,it honestly felt almost like a full detail!!Highly recommend this place if you want quality service and great customer care. I'll definitely be coming back!

Just a quick update as it's been a while since the last review…read more Growing up it was always difficult to find an honest auto mechanic. Honest, reliable and always a job well done. When you need auto work done this a great shop. Check out my previous post.

They did an amazing job diagnosing what was the issue with my car. They charged the fuel pump in…read moregreat time and they charged me a reasonable price for the work. Car is running better then ever, they have great customer service and I trust their judgement fully and plan on returning for any more work I need done on my car

I brought my car in for a coolant issue that turned into a full radiator, water pump, and…read morethermostat repair not exactly the kind of day anyone hopes for. But Crown City Tire turned a stressful situation into something I could actually breathe through. They immediately offered their complimentary ride service to get me to work and picked me up when the car was done. That alone took a huge weight off my shoulders, especially during the holiday season when life has already felt a little heavy. When I came back to pick up my car, Steven told me, "We did a little extra for your safety." I just stood there and cried. It's rare to feel truly cared for in moments like this, and I'm a firm believer that God works in mysterious ways. Good business still exists and so does the old-school integrity of men making sure women feel safe and supported at the auto shop. I'm beyond grateful for their honesty, kindness, and exceptional service. Crown City Tire has earned a customer for life. Highly recommend! Thanks Steven and Roberto and the entire staff!

I have been going here for years and they have been great until today. AI answers their phones - I…read morehave left 4 message and no one calls back. It is now after 4 and I can't get a hold of anyone to tell me what is going on with my car. I was supposed to leave this afternoon for the weekend but was unable to because of their total lack of responsiveness. This will be my last visit to Crown City.

Quality service provided at good prices. Appreciate the honest and straightforward dialogue about…read morethe service. No extra hustle to do work that isn't needed. Highly recommend.

Took my girlfriend's car in because the dealer at her most recent service had told her that rats…read moreare chewing through her cables. Joe and a technician took a look, told me that he thinks the dealer is full of crap (he did see and point out why the dealer thought there was an issue, and why the dealer's assumption was wrong), and that he doesn't want to take our money for an issue that isn't there. The guy deserves all of our future business just for that.

Went for a pre-purchase vehicle inspection and he was so thorough it actually saved me from buying…read morethe wrong vehicle. Detailed breakdown of every issue, exactly what you need before putting money down. Worth every penny. Will absolutely use them again before my next purchase.

Jeff was amazing! He went out of this way to help me when I…read moreneeded it. Now I have my car again in excellent condition. His communication is 10/10. He will try and help and keep you updated throughout the process no matter what you need Would DEFINITELY recommend.

I recently brought my BMW in for some routine maintenance and a few repairs, and I couldn't be more…read moreimpressed with the experience. From the moment I walked in, the team was friendly, professional, and genuinely knowledgeable. They took the time to explain everything clearly, answered all of my questions, and never made me feel rushed or confused. What really stood out was how fair and transparent their pricing was. I had received quotes from a few other shops that were significantly higher -- but here, I got top-notch service without breaking the bank. The repairs were done efficiently, and my car drives better than ever. This shop goes above and beyond, and I highly recommend them to any BMW owner looking for quality work at a great price. I'll definitely be returning for all future service needs!

I am really thankful for the guys at DTM who did an excellent job fixing my Mini Cooper! They have…read morereasonable prices and they are very knowledgeable and honest. I highly recommend them for any BMW or Mini Cooper repairs! :D

The owner was great! I've been trying to go for the past two weeks and I think the business shut…read moredown:( they had great prices so disappointing

Don't recommend didn't put my rack and pinion right they moved my car to another shop without my…read moreconsent and when I got there to pick up my car they tried to say they put my rack opinion together so I paid them went to go get an alignment done and now my car doesn't work because we're never they took my car they didn't put my rack opinion right

I was charged $688 for a muffler and 2.25 straight pipe install. I was told that the muffler was a…read more50 series Flow Master for $180. After I pickup my supra I noticed the exhaust sound wasn't consistent which Flow Master and lifted the car to discover a generic no brand muffler and very poor welded job. When I confronted Omar, he said that despite my muffler not saying it was a Flow Master. I called Flowmaster the company to confirm, and they let me know they do not create Flowmaster mufflers without the Flowmaster brand emblem. Advance Muffler also had installed a 'magma flow" muffler on my son's Acura Integra a few months back so I also lifted his car to find that his muffler was also generic with no brand markings. I spoke to Omar about the situation and he refunded my Supra install and stated he is not a muffler guy and didn't know. I believe this shop often claims to sell you brand name mufflers, like Flowmaster at a premium price and installs generic no name mufflers not expecting customers to ever check.

Best customer service I've ever had in Pasadena. Special thanks to Omar and his crew for making…read morethings happen. They helped me find the rare parts I needed for a classic car. They priced everything fairly and met me lower than market price. They finished the installation in a timely manner. Truly an amazing business that helps its community. If you have any car questions or need basic service done, please give them your business. Thank you again for all you guys do.

Got me in and out in the same day! Fair pricing…read more If and when I need help again. I'll be back.

Honestly I switched over to these guys after being sick of being ripped off at the Hyundai…read moredealership repair shop in El Monte. I am never going back to that other business again. These guys are very fair / reasonable with their pricing, they do great work, and are very considerate, checking with me and communicating with me all the way through the repair process giving full transparency over what was being fixed and how much it would cost. The fix was very fast, and I didn't even have an appointment when I brought my car in. I'm no longer going anywhere else to get my car fixed and have referred some of my friends to their business as well. I am very happy with their service and recommend to anyone else looking for a good car repair shop.