I have been going to AutoMetrics for about 4 years now and have not been disappointed once. They don't take advantage of the lack of knowledge I have with cars, instead they send out a PDF form of the car inspection they preformed, which includes links to video's that educate you on the parts that your car may need. The technology they use is state of the art. I was quizzing one of their employees on my ride home, and she say's that whenever a new product comes out, Brian the owner, researches the product and bring his knowledge to the table. They do a pretty good job staying up to date with new technology. The staff is great, they truly go out of their way to ensure their customers are happy. Brian, the owner of the establishment is no different from any of the other employees. I happen to pop in a few days ago for a quick question, and Brian took the time to walk out to my car and look under the hood. Not only was my question answered, but I left knowing the function and purpose of many of the parts located under the hood of my car. I feel that they are honest and fair when it comes to pricing. I like that they don't make me feel pressured to get my car serviced like other placed I've been to. They are pretty good about getting you in and out pretty quickly because they understand people have busy lives. I highly recommend this auto repair shop for just about any service or repair needed. read more

I was 1600 miles away from home on my car decided tha it wanted to overheat and my engine would not turn over after that. My insurance company towed my vehicle to the shop because it was the closest in the area while in the tow truck I asked the gentleman if this is a good place and he said that a lot of people go there and that this is where they take most of their vehicles to get fixed. The guys were very quick to call and give me an update as to what was going on with the car. Unfortunately I've blown head gasket what I wasn't surprised. & I wasn't able to get it fixed there because the vehicle wasn't as worth as much as it would have cost to fix the car. I will say though but I feel like I made a lifelong friend all of the gentlemen there are amazing and so is the young lady that I saw there they were great to respond and very honest with everything that they were doing. I especially connected with the owner Brian who was a very understanding person he's a great person to be around has an awesome sense of humor and just made me feel completely comfortable and help me out because I was completely stranded and ended up having to fly home leave the majority of my things in my car and they took care of everything with the car so I could get me home. I would definitely recommend everyone going to this place is a just a great bunch of human beings read more

Friendly and honest I had recently moved to town and just had some work done to my car making the drive up a few states away. Included in this was a new radiator - it was cracked and caused the "maintenance required soon" message to pop up. Needless to say, just over a month and only a few thousand miles later when I saw the message pop up again I was not happy. I called and explained what was going on and that I had just had some work done to my car in a different state and that it had been in good shape and I couldn't imagine what would be wrong. I asked if they would do a free estimate and they said yes. When I got in, they said that the trigger from my oil change had not been re-set (since I had it done at the same time as the radiator) and they checked it out and let me know my car was good to go within minutes. I was not only happy to discover that nothing was wrong with my car, but also that I had found an honest place I could go to and trust when I would need it in the future in my new town. read more

My daughter was driving through Central Washington on the Friday of Memorial Day Weekend when her car broke down outside of Yakima. Not knowing any mechanics in Yakima we took a chance on having the car towed to AutoMetrics. I am so grateful that they got the car in right away to diagnose the problem. Unfortunately, the engine is toast. But the guys at AutoMetrics were kind and helpful to my daughter and her friends as they waited a few hours to get picked up. They also were happy to let the car sit in their lot until I could get up from Portland on Wednesday to retrieve it. When I arrived, the guys were very courteous and helpful and they helped me get the car on to the tow dolly. They didn't do any work on the car since my preference was to have my local mechanic have a look at it. But, they really helped us out in a jam and seem a like nice, professional outfit! read more

My Daughters Audi was in need of repairs. I was told about Autometrics. From the moment I arrived with her car they treated me with respect and listened to my story about losing my son in a tragic car crash. I was very emotional and wanted my daughter in a safe car. They were not only professional but compassionate about my situation. They understood I was a single mother with limited income. They walked me thru what needed to be done right away and what I could wait on and do later. Mark and Chris as well as all the employees never once made me feel i was being taken advantage of because I was a single mom. They were friendly, professional and kind!! I felt like I had finally found a place to call home for all my automobile repairs. Thanks so much Mark and Chris for the 5 star treatment but most of all my peace of mind:) Thanks to Brian too!! read more

I recently had a idling issue with my 1994 Saturn. After scouring the internet I decided to try Autometrics in Yakima, WA. The staff there was above board and totally knowledgeable about my vehicle, even though they specialize in Foreign cars.... Instead of trying to sell me a lot of "UN-needed" parts they told me about a fuel injection/induction service. This service cleans the fuel system and gets rid of "carbon" build up. I had the service performed and to my total surprise my Saturn hasn't run or performed this well since I bought it new. I am in amazement and extremely thankful to have found such an HONEST group. They also have the BEST coffee I have ever tasted in an auto shop. Thank you boys... I will definitely be back and bring ALLLLLLL my friends. Tim read more

I took my 2000 jeep grand Cherokee limited 4.0 in to Autometrics. I was impressed with their knowledge and the friendliness of the staff. The shop was very clean as was the appearance of the employees. After discussing my vehicle's issues with them I felt very comfortable with their diagnoses. The shuttle service was super convenient and they happily gave me a ride to where I needed to be and picked me up after the work was complete. I was very happy about the fact they called me to keep me informed about the status of my Jeep and the total repair cost was spot on with what they told me. I was very surprised to find my jeep had also been washed when I got to it. VERY NICE JOB! I recommend this shop and will definitely return for my future vehicle maintenance. read more

I cannot say enough about this place. Absolute professionalism from the start. When I called, Mark at AutoMetrics, he recommended a tow company that took great care of my vehicle when my family and I were stranded returning home across the pass. Our truck did not make it but we knew we were in good hands. They had my truck in the shop the following day and made all repairs to my cooling system within 5 days. That was unexpected to say the least. Mark made follow up calls, provided me with a detailed report that included pictures and kept me up to date whenever there were changes. When I picked up my truck, Cody and Mark were very helpful and took care of everything. Great service, great price and incredible professionalism. I highly recommend this company. read more

I have never really been the person to take my vehicles to a mechanics shop but last week I had a bad oil leak that I knew I couldn't fix. So I was recommended from a stranger to come here to Autometrics. So I dropped my keys off and was told that it would be inspected and I would receive a phone call when judgement day came for repairs. So I agreed to have them fix it. It's going to be done by tomorrow afternoon and I can't believe how quick they handle repairs like mine but I'm glad they all know what they are doing. I would definitely recommend this mechanics shop to anyone who needs repairs on their vehicle. I thank you guys a lot. Keep up the great work you put forth for your customers read more

I strongly recommend doing business with Autometrics. They are honest, fair guys and they give great customer service. They are experts at what they do and I know I can always trust them to take care of me. They have free WiFi, so I can relax and catch up on emails, homework, etc. on my laptop while they're working on my car. Car troubles are very stressful for me, but the Autometrics team is always patient with me and somehow seems to help turn what would be a negative experience into a positive one. I have them take care of any service I need for my car, from oil changes, to new tires, to engine/wheel repairs, inspections, etc. I give them 5 stars and 2 thumbs up! read more

I am so grateful for the time, patience and care given to me. I was told my car had a transmission issue, and was treated indifferent at a chain run transmission shop. I attempted one more shop and stumbled upon this hidden gem. Mark quoted me worse case scenairo, immediately looked at my car(no appointment!) and told me to relax while they looked over my car. The soothing music, the massage chair, the fresh coffee--very relaxing and therapeutic. It turned out to be a MUCH cheaper and instant fix. My car has over 200k! My car is back on the road again, and the money I saved will go into a new car when I am ready! Thank you AutoMetric!! read more

This guys are the best!!!!! They are honest and worked with me every step of the way!! The prices weren't bad either! They stand by their work and uphold their warranties without any problems. I was able to call and almost always get to speak with the mechanic working on my Jaguar. They also completed all work in a very timely manner. But most important is that I felt my car was in good hands and they weren't trying to pull any fast ones on me. I'm a long time customer and plan to stay that way!!!! Thanks team for all you guys have done for me:) Mike with the Jaguar I would recommend Autometrics all day long!!!!!!!!!! read more

This is the only place to go for repair maintenance and service for my Volvo needed a key and issues arose their communication skills and knowledge are hands down the best I'm skeptic when it comes to repair shops this one you can be assured you'll get quality friendly service reasonable pricing and quick turnaround. I highly recommend this shop to anybody with a Volvo or foreign vehicle and check out all the services that your car could need you and your vehicle will be treated right the first time and every time. I'm grateful for taking my vehicle to autometric you will be too. read more

I've been a long time customer of Autometrics and I just can't say enough good things about this shop. Always trustworthy, thorough explanations, excellent customer service, always available to discuss repairs, they listen, and the work is always performed with my schedule and needs in mind. Bryan is the best by far and Trent keeps everything organized for planning. I own a 1991 Porsche Carrera 4, all wheel drive and now have 214,000 miles driven. Bryan and his team have kept my car in top shape for 100,000 of those miles. Thank you Bryan and your wonderful team! read more

I wish I had found these people earlier! This was my first visit, but it will certainly not be my last. The problem with my truck was quickly diagnosed, and upon my approval of the materials required and total charges, the work was quickly completed. Along with the repair, the technician performed an overview of the vehicle, paying particular attention to issues that may raise motoring safety concerns. The staff proved to be knowledgeable and courteous. The shuttle service was greatly appreciated! This is definitely an automotive shop worth bringing your business! read more

I was visiting Yakima and found Autometrics on the web - one of few places open on Saturday. I was having loud exhaust noise from my 2003 Ford Expedition. Mark checked me in, offered donuts, coffee, and before I could finish the coffee the problem had been found and fixed. Mark took me out to see the problem - a missing bolt on an exhaust flange. The bill, $2.50 for the bolt and $20 for labor. What a great, honest repair shop! If I lived here, this would be my shop for all future issues. Maybe I will visit just to get work done here - a boost to Yakima tourism! read more

Our windshield wiper fluid refused to work during a drive from Seattle to Salt Lake City. We called AutoMetrics from the road and they said, "Come right over," made us comfortable in their waiting room, and when the wiper fluid suddenly behaved while the car was in their warm repair bay, AutoMetrics didn't charge us a dime. While we were waiting, we heard multiple satisfied customers pass through their doors. This is a sophisticated, professional, and most of all kind shop. Run, don't walk, to AutoMetrics, you, and your car, will be glad you did. read more

The customer service here is phenomenal. From the moment you walk into the shop you are greeted and welcomed. They accommodate to every customers needs and provide multiple services including a massage chair, nice quite back room, also a shuttle if you need a ride from the shop to your home or work. The mechanics are extremely knowledgeable and very friendly. I would highly recommend getting your vehicle serviced here. The people at autometrics really care for their customers and facilitate their needs. read more

Great experience! Autometrics has a very professional and knowledgeable staff. They fixed and updated my 1986 BMW's air conditioning system that hasn't been running for a long time. They quickly found the issues and and explained exactly what needed to be done. Not only did they do that, but they also sent an online health report with pictures on my entire car that told me what parts were in good condition or what parts should be fixed. I would recommend them to anyone. read more