Just your typical, fast taking, used car dealer. Emphasis on the FAST TALKING tactics. On the…read moresurface everything looked great and almost too good to be true and that was exactly the case with our experience. Not one month after owning the car we started experiencing issues that were likely always there just were "bandaided" enough to sell "like-new". Spent over $9k and then had to spend another $5k just a few months later on a complete Engine Replacement! Ford said the issue has been progressively getting worse over the past years well before we bought the car. One thing that I still can't get over is the sketchy tactic the Lady working there did to us where she asked me to go out and inspect the car for something which took a couple minutes and by the time I got back in she had my girlfriend signing a bunch of papers before I could read the fine print which sealed the deal. My instant feeling was that she planned that to get me outta there so I wouldn't ask any additional important questions. She wanted us out the door as fast as possible especially after I started asking questions that she "didn't know the answer to". The only reason they get 2 stars instead of 1 is because they promised 2 keys and only gave us one. When we went back for the second key a few days later the Lady said "looks like there was actually only one" which she was gonna make us pay for however I talked to the owner and he said it shoulda came with 2 so they had one made for us at their expense. Again tho the Sales Lady tried to play it off like she didn't know even tho she clearly did. Luckily the owner salvaged a star by paying for the 2nd key at around $100. Overall definitely not happy with this place even after we did tons of research on the car. Bottom line, ALWAYS ASK TONS OF QUESTIONS, these people talk fast and are just looking to make a quick buck, or rather couple thousand bucks, with little to no trust that you're getting what you thought you paid for. Buy from Family or Friends if you can!

I purchased a vehicle from Lakeside for $16K+. I believe they hid the failure of the Side…read moreDetection System (SDS) at the time of sale ($1400+ to fix). It is my belief, that Lakeside knowingly concealed this defect by keeping the vehicle running during the test drive and at pickup. The SDS warning can be temporarily disabled with a button. Within 5-10 minutes of leaving Lakeside, multiple warning messages appeared (Low Tire, Air Bag, Side Detection System, etc.). I immediately returned and informed Lakeside that the vehicle did not feel safe to drive. GM documentation confirms that these simultaneous error messages and inability to start the car are consistent with SDS electrical failure. Once taken home, the vehicle would only start intermittently and produced numerous electrical errors. Despite repeated requests for assistance over several months, Lakeside has failed to repair or resolve this issue. The SDS defect existed at the time of sale, was not disclosed, and rendered the vehicle unreliable and unsafe. They will not fix it or reimburse me.

Very grateful for my experience with this team. I always dread taking my car in to a shop to get…read morefixed, but I saw that Tri City had good reviews so I used their online appointment options and had a confirmed date and time for my vehicle! They got started on my car early, sent updates with cost estimates, and Carl in the front office was checking in and transparent through the whole process. I'm happy customer and their work was done quickly to get me back on the road! Highly recommend them for for the Spring Lake/Grand Haven area!

Expensive and unprofessional. Spent a ton of money on a vehicle they never fixed. I just ended up…read moregoing somewhere else

Absolutely recommend Krohn's Auto Service for any kind of vehicular mechanical issues. Friendly…read moreservice, prompt attention, complete solutions to all mechanical issues, HONEST and accurate diagnostics, and very fair pricing. Krohn's Auto Service provides the absolute Best Value for any of your mechanical needs. HIGHLY RECOMMENDED!

Scheduled for a few days out but very efficient and kept me informed and explained the what and why…read moreof the repair.

Not sure how this place has such a high rating? Myself and many people I know over the last year…read morehave had nothing but issues. Biggest issue is they obviously don't test drive after repairs are done and if they do they don't care about their work! Not even going to go into all the issues, this place went downhill when Floyd himself stopped doing and supervising the work being done!

AWESOME service! Though busy, they instantly dropped what they were doing to get my tire fixed…read more Obviously, experts at diagnosing and completing the task. I will definitely return. You don't get service like that anymore. Thanks to Floyd's for helping me with a small tractor tire repair. Though busy, they took the time to quickly repair my tire and get me back to work. This small act has earned them a new customer and I will be back to buy tires

These guys are terrific! They have gone out of their way to help us out in a number of situations…read more They're reasonable and get the job done. Highly recommend. Thanks again guys!

These guys charged $450 to replace sway bar links saying that would fix tire cupping and highway…read moreshaking. When that obviously did not work instead of offering to refund the "diagnosis fee" they said "we can take it off the next repair to fix your car". They charged another 328 to replace the the rear lateral bar. I cannot believe the predatory nature of this shop. A BBB complaint is going to be issued. Absolutely sickening.

David and Annette are great! They are always on top of things and they really get to know their…read moreclients. David provides fast service and does his job well. Plus he guarantees his work so I know I'm in good hands when I go to David's Garage!

From the owner: General Auto Repair read more